Drive suddenly not working how can I fix it?

[jeremylo]

One of the tape drive suddenly not working. When attempt to Up, Down or Reset it. It will show:

"Unable to up/down/reset the selected drive: IBM.ULT3580-HH6.000. Unknown drive name(297)"

Where can I find the logs about its status? If the drive is not faulty, anyway I can fix it?

Attached is the screen capture. Really need some help.

[mph999]

Delete the tape from NBU config, rerun the wizard to add it back.

[jeremylo]

I restart ltid. But situation become worse.

Run "stopltid.exe" then "ltid -v" in command prompt. It seems that it just stuck at there.

2 windows service "NetBackup Bare Metal Restore Master Server" and "NetBackup Device Manager" immediately stop themselves if try to start them manually.

How long is "ltid -v" need to run?

[jeremylo · Accepted solution]

After get "NetBackup Bare Metal Restore Master Server" and "NetBackup Device Manager" services run again.

I use tpconfig to make the target drive status to UP solve the problem