Duplication job failed with status 191

[shahriar_sadm]

Hi dear all,

I have an old backup backed up with media server X on DataDomain 990. Now I want to move backup image to tape library. media server X released and not accessable now, I have a media server Y that has connection to both tape library and DataDomain ( I have successful standard backup on tape and DD), I run a duplicate job from catalog and select media server Y tape library storage unit but duplication failed with following details:

06/18/2019 17:11:11 - Info bptm (pid=38931) Waiting for mount of media id T10084 (copy 2) on server Y.
06/18/2019 17:11:11 - started process bptm (pid=38931)
06/18/2019 17:11:11 - mounting T10084
06/18/2019 17:11:11 - Info bpdm (pid=26920) using 30 data buffers
06/18/2019 17:11:11 - Info bpdm (pid=26920) spawning a child process
06/18/2019 17:11:11 - Info bpbrm (pid=26920) child pid: 26949
06/18/2019 17:11:11 - Info bpdm (pid=26920) requesting nbjm for media
06/18/2019 17:11:12 - Info bptm (pid=38931) INF - Waiting for mount of media id T10084 on server Y for writing.
06/18/2019 17:11:13 - Critical bpdm (pid=26920) sts_get_image_prop failed: error 2060046: plugin error
06/18/2019 17:11:13 - Critical bpdm (pid=26920) image open failed: error 2060046: plugin error
06/18/2019 17:11:13 - Error bptm (pid=38931) media manager terminated during mount of media id T10084, possible media mount timeout
06/18/2019 17:11:15 - Error bptm (pid=38931) media manager terminated by parent process
06/18/2019 17:11:15 - Error bpduplicate (pid=26638) host master backup id X_1560859663 read failed, media open error (83).
06/18/2019 17:11:15 - Error bpduplicate (pid=26638) host Y backupid X_1560859663 write failed, media manager killed by signal (82).
06/18/2019 17:11:15 - Error bpduplicate (pid=26638) Duplicate of backupid X_1560859663 failed, media manager killed by signal (82).
06/18/2019 17:11:15 - Error bpduplicate (pid=26638) Status = no images were successfully processed.
06/18/2019 17:11:15 - end Duplicate; elapsed time 0:00:07
no images were successfully processed (191)

PS. I backed up a single file from media server Y on DD and tried to duplicate to tape using media server Y storage unit but it failed with same error and also try to duplicate backup images from DD to DD wiht media server Y DD storage unit and it was successful.

I can't find any helpful information in the master/media bpdm and media bpdm. information in duplicate log located in /usr/openv/netbackup/logs/user_ops/root/logs/ was same to job details.

Please help me to trubleshoot this issue,

Thanks

[Marianne]

Did you use bpduplicate from cmd with -altreadhost option to force the read task to media server Y?

Please ensure that you have these log folders on the master and media server:
Master: admin 
Media Y:  bpbrm, bptm, bpdm  (all at level 3)

[shahriar_sadm]

Hi @Marianne 

No, I just tried with console catalog. I re run the task with logs in level3 but no logs in bpdm and bpbrm logs on media server was appeared and bptm and admin log are attached. I am now trying to use bpduplicate command.

Thanks

[shahriar_sadm]

Tanq @Marianne , I used bpduplicate whith -altreadhost for a small image that failed before and duplicate was successful. now I need to run it for a large image, I can't find any switch for run it in background, should I use any os related solution like screen? there is no way to use altreadhost from GUI?

[Marianne · Accepted solution]

Glad to hear that altreadhost option worked! 
Unfortunately no option to specify/select that option in the GUI. 

You may want to list images that you want to duplicate and create a couple of 'bidfiles' - each with a list of images (5 - 10, so that you can run 2-3 simultaneously, depending on available resources).

Please have a look at this discussion: 
https://vox.veritas.com/t5/NetBackup/How-do-we-duplicate-data-from-one-Data-Domain-storage-to-anothe...

Your bpduplicate should be something like this: 

bpduplicate -altreadhost <MediaY> -dstunit <MediaY-STU>  -L <logfile> -Bidfile <file_name>

As per the post referenced above - please remember to make copies of 'bidfiles'!