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Duplications failing with 96

skrp
Level 4
Certified

Hello Everyone,

Duplication jobs are failing with 96 error code although I have tapes in the library.

05/10/2018 12:49:07 - requesting resource LCM_ktealbak102-hcart-robot-tld-1
05/10/2018 12:49:08 - begin Duplicate
05/10/2018 12:49:08 - granted resource LCM_ktealbak102-hcart-robot-tld-1
05/10/2018 12:49:08 - started process RUNCMD (11844)
05/10/2018 12:49:08 - ended process 0 (11844)
05/10/2018 12:49:08 - requesting resource ktealbak102-hcart-robot-tld-1
05/10/2018 12:49:08 - requesting resource @aaaae
05/10/2018 12:49:08 - reserving resource @aaaae
05/10/2018 12:49:09 - Error nbjm(pid=4540) NBU status: 96, EMM status: No media is available    
05/10/2018 12:49:09 - Error nbjm(pid=4540) NBU status: 96, EMM status: No media is available    
05/10/2018 12:49:09 - Error nbjm(pid=4540) NBU status: 96, EMM status: No media is available    
05/10/2018 12:49:10 - end Duplicate; elapsed time: 0:00:02
unable to allocate new media for backup, storage unit has none available (96)

Will be waiting for help on this desperately.

1 ACCEPTED SOLUTION

Accepted Solutions

Amol_Nair
Level 6
Employee
run nbstl <slp_nam> -all_versions -L

In the outputs verify the storage units and volume pool mentioned for the duplication operation in each of the versions

View solution in original post

8 REPLIES 8

Michal_Mikulik1
Level 6
Partner    VIP    Accredited Certified

Doublecheck that you have enough media in destination volume pool or in Scratch pool. Are there really some free media or partally full (Active) media. If you have Active Media only, check that retention in duplication command does not differ.

Also check if Volume Expiration date for tapes is not set and has not passed.

Verify that Netbackup Robot Inventory is up to date

Some changes in NetBackup perfromed before the error started to appear? Or HW problems which could have frozen the media?

regards

Michal

Genericus
Level 6
   VIP   

There have been issue in the past where your scratch pool can get messed up - run :

vmpool -list_scratch

This will list your scratch pool - verify it is what you expected. 

You should check the HCART type to make sure you are requesting the correct tape/drive types.

 

NetBackup 8.3.0.1 on Solaris 11, writing to Data Domain 9800 6.2.1.0
duplicating via SLP to LTO5 in SL8500 via ACSLS

Genericus
Level 6
   VIP   

Is the source a disk volume @aaaae and destination LCM_ktealbak102-hcart-robot-tld-1?

Check the media server status and make sure it is disk and tape.

NetBackup 8.3.0.1 on Solaris 11, writing to Data Domain 9800 6.2.1.0
duplicating via SLP to LTO5 in SL8500 via ACSLS

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

@skrp

You have received excellent advice here.
Did you manage to find the reason for status 96?

Another cmd report that you can run on a regular basis is available_media in ...\netbackup\bin\goodies.
If you have lots of media in the environment, redirect output to a .txt file in another folder.

Please let us know if you still need assistance.

skrp
Level 4
Certified

Hello Everyone,

Sorry for the delay in response. I was told that the issue might be with SLP versioning. What will I have to check to confirm this.

 

Amol_Nair
Level 6
Employee
run nbstl <slp_nam> -all_versions -L

In the outputs verify the storage units and volume pool mentioned for the duplication operation in each of the versions

View solution in original post

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

@skrp

Thank you for marking a Solution.

Could you please explain what the actual problem was and how you managed to fix it?

The beauty of a community forum such as this is that we share experience in order to assist others with similar issues.

Moved:

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified