Duplicatoin error on 1 drive

[NathanNieman]

Netbackup 6.5.5

on a 2003 windows server SP2

I keep getting a error when I am trying to duplicate from 1 drive.  Everthing on that drive that starts a Duplication process is getting this error.

10/13/2010 12:59:45 PM - begin Duplicate
10/13/2010 12:59:45 PM - requesting resource uns40-88-hcart3-robot-tld-0
10/13/2010 12:59:45 PM - awaiting resource uns40-88-hcart3-robot-tld-0 - No drives are available
10/13/2010 1:15:31 PM - granted resource 4773
10/13/2010 1:15:31 PM - granted resource HP.ULTRIUM3-SCSI.000
10/13/2010 1:15:31 PM - granted resource uns40-88-hcart3-robot-tld-0
10/13/2010 1:15:33 PM - started process bptm (8628)
10/13/2010 1:15:35 PM - started process bpdm (9956)
10/13/2010 1:15:35 PM - begin reading
10/13/2010 1:15:38 PM - started process bptm (8628)
10/13/2010 1:15:38 PM - mounting 4773
10/13/2010 1:18:01 PM - Critical bpdm(pid=9956) sts_read_image failed: error 2060017 system call failed      
10/13/2010 1:18:01 PM - Critical bpdm(pid=9956) image read failed: error 2060017: system call failed     
10/13/2010 1:18:01 PM - Error bpdm(pid=9956) cannot read image from disk, Invalid argument      
10/13/2010 1:18:12 PM - Error bpduplicate(pid=12144) host uns40-88 backup id uns40-36_1286838074 read failed, media read error (85).  
10/13/2010 1:18:12 PM - Error bpduplicate(pid=12144) host uns40-88 backupid uns40-36_1286838074 write failed, termination requested by administrator (150).  
10/13/2010 1:18:12 PM - Error bpduplicate(pid=12144) Duplicate of backupid uns40-36_1286838074 failed, termination requested by administrator (150).   
10/13/2010 1:18:12 PM - started process bptm (12172)
10/13/2010 1:18:12 PM - requesting resource uns40-88-hcart3-robot-tld-0
10/13/2010 1:18:12 PM - awaiting resource uns40-88-hcart3-robot-tld-0 - No drives are available
10/13/2010 1:33:34 PM - Error nbjm(pid=2324) nbrb status: RB deallocated orphaned resources       
10/13/2010 1:33:36 PM - Error bptm(pid=12172) nbjm_media_request() failed: 50, cannot continue with copy 1     
10/13/2010 1:33:36 PM - Error bptm(pid=12172) INF - client process aborted (50), cannot continue with copy 2  
10/13/2010 1:33:36 PM - Error bpduplicate(pid=12144) write host uns40-88: client process aborted (50)      
10/13/2010 1:33:36 PM - Error bpduplicate(pid=12144) Duplicate of backupid uns40-22_1286921602 failed, client process aborted (50).    
10/13/2010 1:33:36 PM - Error bpduplicate(pid=12144) Status = no images were successfully processed.      
10/13/2010 1:33:36 PM - end Duplicate; elapsed time: 00:33:51
no images were successfully processed(191)

Checked event log and see this.

16 2 279293 0 uns40-88 *NULL* bpduplicate host uns40-88 backup id uns40-130_1286930049 read failed, media read error (85).

16 1666 279293 0 uns40-88 uns40-130 bpdm cannot read image from disk, Invalid argument

32 1666 279293 0 uns40-88 uns40-130 bpdm image read failed: error 2060017: system call failed

I have 5 Storage units, that are all under 1 storage unit group.

All 5 duplitae ever 2 hours.

Any help would be great.

[Marianne · Accepted solution]

Do you have bpdm log enabled on media server?

Have a look at this TN: http://www.symantec.com/business/support/index?page=content&id=TECH56511

.... large images fail to be relocated.....

Reviewing the NetBackup BPDM log (<install path>\veritas\NetBackup\logs\bpdm\) shows a Microsoft system error 1450 and an underlying media read error Status 85 is seen in the bpdm log.

The Microsoft error=1450 indicates the OS ran out of available paged pool memory.

[marekkedzierski]

I had this issue few times and always on Windows 2003 and reconfiguration of paged pool memory was always a solution.

[Mahesh_Roja]

KB  sts_read_image failed: error 2060017 system call failed

http://www.symantec.com/business/support/index?page=content&id=TECH56511