ERROR: Could not locate the build_version file for: VRTSpbx. Exiting as installation is bad

[nbustarter380]

Hello,

I am getting the following  error when I try to install the 7.1 AIX client, I have seen another post on this but doesn't really seem to solve the issue .

Installing PBX...

ERROR: Could not locate the build_version file for: VRTSpbx. Exiting as installation is bad

Please see installation log for more details

Installation log located here: /var/tmp/installpbx-6029476-012413110959.log

Installing PBX was unsuccessful.

Aborting ...

A failure was detected running /u01/nbutemp1/NetBackup_7.1_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/RS6000/AIX53/cp_to_client nbuprcoe3.mst.widner.sa  xxxx-uat-veb71 /tmp/install_trace.4784284

File /tmp/install_trace.4784284 contains a trace of this install.

That file can be deleted after you are sure the install was successful.

I noticed the following  it say's "BROKEN" could that be the issue?

# lslpp -l VRTSpbx

  Fileset                      Level  State      Description

  ----------------------------------------------------------------------------

Path: /usr/lib/objrepos

  VRTSpbx                    1.5.0.6  BROKEN     Symantec Private Branch

                                                 Exchange Fileset

Thanks

[CRZ]

I feel like this has come up here before...but I'm not having any luck finding any other threads.

Can you please post the contents of /var/tmp/installpbx-6029476-012413110959.log ?

Also, we need to know AIX version.

[Yasuhisa_Ishika]

Google tells your comment.

https://www-secure.symantec.com/connect/forums/need-help-install-nbu-70-aix-61

[nbustarter380]

Thanks Chris, and Ishikawa for the replies Chris the AIX version is 7.1

[CRZ]

Hmm, if you were at a lower version we'd check your xlC libraries for out-of-date ones, but I don't think that's an issue with AIX 7.1.

We still need to see that installpbx log, I think.  Can you provide it?

We never helped the other fellow, either... AND he's got a Symantec Employee badge now!  I should email him and see if he even remembers having that problem.  ;)

[nbustarter380]

Chris, Thanks here is the log Installing PBX... ERROR: Could not locate the build_version file for: VRTSpbx. Exiting as installation is bad Please see installation log for more details Installation log located here: /var/tmp/installpbx-3080232-013113150700.log Installing PBX was unsuccessful. Aborting ... A failure was detected running /u01/strg/NetBackup_7.1_CLIENTS/NBClients/anb/Clients/usr/openv/netbackup/client/RS6000/AIX53/cp_to_client nbxxxx /tmp/install_trace.4063460 File /tmp/install_trace.4063460 contains a trace of this install. That file can be deleted after you are sure the install was successful. # more /var/tmp/installpbx-3080232-013113150700.log -r-xr-xr-x 1 root bin 3380 Feb 3 2011 move_libs -rw-r--r-- 1 root bin 584 Feb 3 2011 nbj.conf lrwxrwxrwx 1 root bin 14 Jan 24 11:06 sftp_to_client -> inst all_client lrwxrwxrwx 1 root bin 14 Jan 24 11:06 ssh_to_client -> insta ll_client -r-xr-xr-x 1 root bin 580908 Feb 3 2011 tar -r--r--r-- 1 root bin 20 Feb 3 2011 version [01-31-13-15:07:00] Checking for VRTSpbx [01-31-13-15:07:00] lslpp -l VRTSpbx Fileset Level State Description ---------------------------------------------------------------------------- Path: /usr/lib/objrepos VRTSpbx 1.5.0.6 BROKEN Symantec Private Branch Exchange Fileset [01-31-13-15:07:00] ERROR: Could not locate the build_version file for: VRTSpbx. Exiting as installation is bad [01-31-13-15:07:00] Removing temporary directory [01-31-13-15:07:00] rm -rf /var/tmp/VRTSpbx_3080232 [01-31-13-15:07:00] installpbx exiting with return code: 1 [01-31-13-15:07:00] Please see installation log for more details [01-31-13-15:07:00] Installation log located here: /var/tmp/installpbx-3080232-0 13113150700.log installpbx-3080232-013113150700.log: END

[CRZ]

Well, here's a TechNote which MIGHT apply - it basically says to uninstall the "bad" PBX before trying again.  I guess that makes sense. 

Upgrade failed due to PBX Installation failure
 http://symantec.com/docs/TECH166562

This TN is confusing to me because it's mixing output from AIX and Solaris servers.  (Also, I'm not sure why I didn't find this LAST week.)

I'm not sure what the AIX equivalent of `pkgrm` is - maybe it's also pkgrm but maybe it's rpm? - but you probably know already - or Marianne could probably tell us.  You'll want to clean up that other installation and then retry the client install.

[Marianne · Accepted solution]

I am no AIX expert, but according to NBU Installation Guide for 7.1, the uninstall command for AIX is 'installp -u'. 
So, try 'installp -u VRTSpbx'.

[nbustarter380]

Marianne,

Thank you very much, that worked! The install completed successfully

Best Regards!