ERROR: client is not validated to perform the requested operation

[florin_s]

hello,

i get this error when trying to restore from a hyper-v VM which has the netbackup client installed.

in the hyper-v policy i have 3 clients (selected by hostname) and only one of them exhibits this error.

output of bpclntcmd on the culprit machine:

C:\Program Files\VERITAS\NetBackup\bin>bpclntcmd -self
gethostname() returned: HOSTNAME
host HOSTNAME: hostname.dom.corp.net at xx.xxx.xx.xxx
aliases:     hostname.dom.corp.net     HOSTNAME     xx.xxx.xx.xxx
getfqdn(HOSTNAME) returned: hostname.dom.corp.net

C:\Program Files\VERITAS\NetBackup\bin>bpclntcmd -pn
expecting response from server masterserver.hki.com
hostname.gt.es *NULL* xx.xxx.xx.xxx 3005

any thoughts?

thanks

[RamNagalla]

what is the output of the command that you see in list images and for restore.. does it allowed there?

bpclient -client <clientname> -L 

does the above output in bpclntcmd command gave the correct hostname in 2 commands...

mainly short name in bpclntcmd -pn output?

[Marianne · Accepted solution]

You can see that the client knows itself as  hostname.dom.corp.net. 
This is the the hostname sent to the master for the restore request.

The master is resolving client IP as hostname.gt.es.

You can see that these are not the same.

Fix hostname resolution or else create No.Restrictions file (case sensitive and no extension in netbackup\db\altnames folder on the master.

[florin_s]

hi Marianne,

that is actually the problem, the hostname that is sent to the master server for restore is: "hostname.gt.es"

i have tried changing the client name and putting the fqdn which is "hostname.dom.corp.net" instead of just hostname but seems to make no difference.

where is the client name config kept do yo know?

i cannot use No.Restrictions because it will than allow me select an image for backup but the restore will fail because it will still try to connect to hostname.gt.es.

thanks,

florin

[Mark_Solutions · Accepted solution]

This is all usually taken from DNS or hosts files

Create the bpcd directory under logs on the Master and Client so that we can see exactly what they are both seeing - the clue would normally be in there

Worth checking your hosts files all round too

There is also this to bear in mind:

http://www.symantec.com/docs/TECH124897

Hope this helps

[florin_s]

hi,

ofcourse it was the hosts file on the master although i've checked a couple of times i did not see the 1 digit ip change.

sorry to have wasted your time.

thanks,

florin

[Shaf]

Try CLIENT_NAME=hostname.dom.corp.net In bp.conf

[Marianne]

Glad your problem is solved!

Please remember to close off this discussion by marking the solution.