Error 13

[japci]

Hi,

 Master server : LInux SLES11, NB 7.1.0.3

Client: Linux 2.6.16, NB 6.5.6

on the client run file system and oracle backups too. The file system backup fails with error 13. What I found in the bpbkar log:

13:28:50.718 [8130] <16> flush_archive(): ERR - Cannot write to STDOUT. Errno = 104: Connection reset by peer
13:28:50.737 [8130] <16> bpbkar Exit: ERR - bpbkar FATAL exit status = 24: socket write failed

Strange that the backuped data size is always multiple of the maximum fragment size.

What I checked already:

http://www.symantec.com/business/support/index?page=content&id=TECH124766

But it didn't help.

Any idea?

Thank you in advance.

[Yogesh9881]

pls let us know complete error logs from activity monitor (details status)

[japci]

10/18/2012 04:27:43 - requesting resource StU_Group_VTL_7d_C2_B
10/18/2012 04:27:43 - requesting resource lp34nb9master.w34.NBU_CLIENT.MAXJOBS.lt34d03b.w34
10/18/2012 04:27:43 - requesting resource lp34nb9master.w34.NBU_POLICY.MAXJOBS.W34_UX_APP_SL_B4_PIP
10/18/2012 04:27:43 - granted resource  lp34nb9master.w34.NBU_CLIENT.MAXJOBS.lt34d03b.w34
10/18/2012 04:27:43 - granted resource  lp34nb9master.w34.NBU_POLICY.MAXJOBS.W34_UX_APP_SL_B4_PIP
10/18/2012 04:27:43 - granted resource  MediaID=@aaacf;Path=/backup/VTL/na34001v4/7d_c2/lp34nb90;MediaServer=lp34nb90
10/18/2012 04:27:43 - granted resource  lp34nb90_na34001_vol3_v2_7d_c2
10/18/2012 04:27:43 - started process bpbrm (pid=69944)
10/18/2012 04:27:44 - connecting
10/18/2012 04:27:44 - connected; connect time: 0:00:00
10/18/2012 04:27:57 - begin writing
10/18/2012 05:28:11 - end writing; write time: 1:00:14
file read failed  (13)
 

[mansoor_sheik]

Hi,

Can u check the below Forums.

http://www.symantec.com/docs/TECH161201

http://www.symantec.com/docs/TECH37372

[sksujeet]

It tired writing for 1 hour and ended with that error, seems to be it was stuck and then lost the connection.

1> Detailed status and bpbkar are not of the same time?
2> Post the complete bpbkar,bptm and bpbrm?
3> The file and oracle runs at the same time?

Are you sure you have done everything in the TN you mentioned

Better to upgrade the client to the same version as of Master server

[Mark_Solutions]

It could be that the backup is hitting a barrier somewhere and exceeding the timeout.

If backing up through a firewall make sure that the firewall keeep alive timout is extended - you could also increae the cleint read timeout on the Media Servers involved, but it is more likely that the client is hitting something during the backup that is almost hanging it - a locked or corrupt file?

It may be worth increasing the logging levels for bpbkar on the client and bpbrm / bptm on the media server to see if you can pin down where it gets to when it stops responding and casues the timeout.

Are you Oracle databases excluded from the file system backups? (that would cause such a hand as it tries to get a hook on them - each locked file can make it hang for several minutes so it doesn't take many before the 1 hour has been reached and the timeout occurs)

Hope this helps

[Marianne]

Please post complete logs that covers failed backup as File attachments.

On media server: bptm and bpbrm

On client: bpbkar

Please rename log files to reflect process name (e.g. bptm.txt) before you upload files.

[japci]

Hello,

I have added the last 3 days logs from the client and from the 2 media server.

[Marianne]

We need one bpbkar log, one bptm and bpbrm log from media server backing up this client. Please just post those logs. File attachment is too big to download using my private USB modem (limited data capacity). PS: what is your logging level set to if rar file is that big?

[japci]

Now only these 3 logs from today. 

i thik these are to big to post.

Thank you for helping us.

[japci]

I forget that on the media servers run version 7.0.1

[sksujeet]

Could you please post the detailed status from the activity monitor for the same as well. Logs are too big to track without that. Put the complete information from the detailed status as well of the same time for which logs are attached.

[japci]

Hi, here are the jobdetailes, 

18.10.2012 04:27:43 - requesting resource StU_Group_VTL_7d_C1_B

18.10.2012 04:27:43 - requesting resource lp34nb9master.w34.NBU_CLIENT.MAXJOBS.lt34d03b.w34

18.10.2012 04:27:43 - requesting resource lp34nb9master.w34.NBU_POLICY.MAXJOBS.W34_UX_APP_SL_B4_PIP

18.10.2012 04:27:43 - granted resource  lp34nb9master.w34.NBU_CLIENT.MAXJOBS.lt34d03b.w34

18.10.2012 04:27:43 - granted resource  lp34nb9master.w34.NBU_POLICY.MAXJOBS.W34_UX_APP_SL_B4_PIP

18.10.2012 04:27:43 - granted resource  MediaID=@aaacm;Path=/backup/VTL/na34002v2/7d_c1/lp34nb90;MediaServer=lp34nb90

18.10.2012 04:27:43 - granted resource  lp34nb90_na34002_vol1_v2_7d_c1

18.10.2012 04:27:43 - started process bpbrm (pid=69944)

18.10.2012 04:27:44 - connecting

18.10.2012 04:27:44 - connected; connect time: 0:00:00

18.10.2012 04:27:57 - begin writing

18.10.2012 05:27:46 - Error bpbrm (pid=69944) socket read failed: errno = 62 - Timer expired

18.10.2012 05:28:11 - end writing; write time: 1:00:14

file read failed  (13)

Or:

18.10.2012 13:49:18 - requesting resource StU_Group_VTL_7d_C1_B

18.10.2012 13:49:18 - requesting resource lp34nb9master.w34.NBU_CLIENT.MAXJOBS.lt34d03b.w34

18.10.2012 13:49:18 - requesting resource lp34nb9master.w34.NBU_POLICY.MAXJOBS.W34_UX_APP_SL_B4_PIP

18.10.2012 13:49:20 - granted resource  lp34nb9master.w34.NBU_CLIENT.MAXJOBS.lt34d03b.w34

18.10.2012 13:49:20 - granted resource  lp34nb9master.w34.NBU_POLICY.MAXJOBS.W34_UX_APP_SL_B4_PIP

18.10.2012 13:49:20 - granted resource  MediaID=@aaab7;Path=/backup/VTL/na34002v3/7d_c1/lp34nb91;MediaServer=lp34nb91

18.10.2012 13:49:20 - granted resource  lp34nb91_na34002_vol3_v1_7d_c1

18.10.2012 13:49:20 - started process bpbrm (pid=16310)

18.10.2012 13:49:20 - connecting

18.10.2012 13:49:21 - connected; connect time: 0:00:00

18.10.2012 13:49:23 - begin writing

18.10.2012 14:07:39 - Error bpbrm (pid=16310) socket read failed: errno = 62 - Timer expired

18.10.2012 14:12:09 - end writing; write time: 0:22:46

file read failed  (13)

[japci · Accepted solution]

we found this:

http://www.symantec.com/business/support/index?page=content&id=TECH71821

what do you think, is this what we need?

[Yogesh_Jadhav1]

Do you have millions of files in this folder to backup?? The backup may success some time taking hours to complete but most of the time it will fail with this error. You have mentioned it as oracle system so I may be wrong but check the number of file just in case if that could be the issue.