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Error 159

j083418
Level 5

I've just installed a new media server (Windows 2008, Netbackup 6.5.4) and I am getting the following error when trying to run a backup:

 

Error nbjm(pid=4392) NBU status: 159, EMM status: Server is not licensed for Remote Client Option
licensed use has been exceeded(159)

Below is the Policy that is causing the issue:

 

Policy Name:       TEDC-P3-DC
Options:           0x0
template:          FALSE
c_unused1:         ?
Names:             (none)
Policy Type:       MS-Windows-NT (13)
Active:            yes
Effective date:    03/30/2011 14:28:44
Client Compress:   no
Follow NFS Mnts:   no
Backup netwrk drvs:no
Collect TIR info:      no
Mult. Data Stream: yes
Perform Snapshot Backup:   no
Snapshot Method:           (none)
Snapshot Method Arguments: (none)
Perform Offhost Backup:    no
Backup Copy:               0
Use Data Mover:            no
Data Mover Type:           2
Use Alternate Client:      no
Alternate Client Name:     (none)
Use Virtual Machine:      0
Hyper-V Server Name:     (none)
Enable Instant Recovery:   no
Policy Priority:   0
Max Jobs/Policy:   Unlimited
Disaster Recovery: 0
Collect BMR Info:  no
Keyword:           (none specified)
Data Classification:       -
Residence is Storage Lifecycle Policy:    no
Client Encrypt:    no
Checkpoint:        no
Residence:         tedc-isec-bak1-hcart2-robot-tld-0
Volume Pool:       TEDC-P3
Server Group:      *ANY*
Granular Restore Info:  no
Generation:      3
Client/HW/OS/Pri:  tedc-p3-DC01 PC Windows2008 0 0 0 0 ?
Include:           C:\
Include:           E:\
Include:           Shadow Copy Components:\
Schedule:          Weekly_Full
  Type:            FULL (0)
  Calendar sched: Enabled
    Tuesday, Week 1
    Tuesday, Week 2
    Tuesday, Week 3
    Tuesday, Week 4
    Tuesday, Week 5
  Maximum MPX:     8
  Synthetic:       0
  PFI Recovery:    0
  Retention Level: 4 (2 months)
  u-wind/o/d:      0 0
  Incr Type:       DELTA (0)
  Alt Read Host:   (none defined)
  Max Frag Size:   0 MB
  Number Copies:   1
  Fail on Error:   0
  Residence:       (specific storage unit not required)
  Volume Pool:     (same as policy volume pool)
  Server Group:    (same as specified for policy)
  Residence is Storage Lifecycle Policy:     0
  Daily Windows:
   Day         Open       Close       W-Open     W-Close
   Sunday      000:00:00  000:00:00
   Monday      000:00:00  000:00:00
   Tuesday     019:00:00  028:00:00   067:00:00  076:00:00
   Wednesday   000:00:00  000:00:00
   Thursday    000:00:00  000:00:00
   Friday      000:00:00  000:00:00
   Saturday    000:00:00  000:00:00
Schedule:          Incr
  Type:            INCR (1)
  Calendar sched: Enabled
    Sunday, Week 1
    Monday, Week 1
    Wednesday, Week 1
    Thursday, Week 1
    Friday, Week 1
    Saturday, Week 1
    Sunday, Week 2
    Monday, Week 2
    Wednesday, Week 2
    Thursday, Week 2
    Friday, Week 2
    Saturday, Week 2
    Sunday, Week 3
    Monday, Week 3
    Wednesday, Week 3
    Thursday, Week 3
    Friday, Week 3
    Saturday, Week 3
    Sunday, Week 4
    Monday, Week 4
    Wednesday, Week 4
    Thursday, Week 4
    Friday, Week 4
    Saturday, Week 4
    Sunday, Week 5
    Monday, Week 5
    Wednesday, Week 5
    Thursday, Week 5
    Friday, Week 5
    Saturday, Week 5
  Maximum MPX:     8
  Synthetic:       0
  PFI Recovery:    0
  Retention Level: 1 (2 weeks)
  u-wind/o/d:      0 0
  Incr Type:       DELTA (0)
  Alt Read Host:   (none defined)
  Max Frag Size:   0 MB
  Number Copies:   1
  Fail on Error:   0
  Residence:       (specific storage unit not required)
  Volume Pool:     (same as policy volume pool)
  Server Group:    (same as specified for policy)
  Residence is Storage Lifecycle Policy:     0
  Daily Windows:
   Day         Open       Close       W-Open     W-Close
   Sunday      019:00:00  028:00:00   019:00:00  028:00:00
   Monday      019:00:00  028:00:00   043:00:00  052:00:00
   Tuesday     000:00:00  000:00:00
   Wednesday   019:00:00  028:00:00   091:00:00  100:00:00
   Thursday    019:00:00  028:00:00   115:00:00  124:00:00
   Friday      019:00:00  028:00:00   139:00:00  148:00:00
   Saturday    019:00:00  028:00:00   163:00:00  172:00:00 004:00:00 

 

I pretty sure the license key I have put in is correct. Any ideas on what it could be?

1 ACCEPTED SOLUTION

Accepted Solutions

Andy_Welburn
Level 6

STATUS CODE 159: Master or Media server backups are failing with "Server is not licensed for Remote Client Option"
http://www.symantec.com/business/support/index?page=content&id=TECH66561

I'm sure similar queries have been posted before ... will have a look & post back.

***EDIT***

As promised - similar posts with (in the main) identical resolutions:

https://www-secure.symantec.com/connect/forums/server-not-licensed-remote-client-option
https://www-secure.symantec.com/connect/forums/netbackup-7-backup-vms-vmware-emm-status-server-not-licensed-remote-client-option-licensed-us
https://www-secure.symantec.com/connect/forums/licensing-problems-after-install-nbu-701-media-server

plus

https://www-secure.symantec.com/connect/forums/server-not-licensed-remote-client-option2063

View solution in original post

2 REPLIES 2

Andy_Welburn
Level 6

STATUS CODE 159: Master or Media server backups are failing with "Server is not licensed for Remote Client Option"
http://www.symantec.com/business/support/index?page=content&id=TECH66561

I'm sure similar queries have been posted before ... will have a look & post back.

***EDIT***

As promised - similar posts with (in the main) identical resolutions:

https://www-secure.symantec.com/connect/forums/server-not-licensed-remote-client-option
https://www-secure.symantec.com/connect/forums/netbackup-7-backup-vms-vmware-emm-status-server-not-licensed-remote-client-option-licensed-us
https://www-secure.symantec.com/connect/forums/licensing-problems-after-install-nbu-701-media-server

plus

https://www-secure.symantec.com/connect/forums/server-not-licensed-remote-client-option2063

j083418
Level 5

Thanks Andy. I'd missed a license key out. All sorted now