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Error 174 when backing up netapp filer

Anton_222
Level 2

I'm recieving this error when backup on a netapp filer in my enviroment.

 

media manager exiting because bpbrm is no longer active    
6/24/2016 3:58:40 PM - end writing; write time: 00:30:03
media manager - system error occurred(174)

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Create bptm and bpbrm folders on the media server under  ...\Veritas\netbackup\logs before the next backup.

Use Host Properties for this media server to increase logging level for bpbrm and bptm to 3.

Please upload logs as File attachments.

View solution in original post

3 REPLIES 3

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
Please post all text in Job details. Ensure bptm and bpbrm log folders exist on NDMP media server for further troubleshooting.

Anton_222
Level 2

6/27/2016 2:00:00 PM - Info nbjm(pid=5460) starting backup job (jobid=21369) for client netapp3.stoke.com, policy Backup_vol2_NetApp3, schedule Daily-Incremental  
6/27/2016 2:00:00 PM - Info nbjm(pid=5460) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=21369, request id:{92A8478C-9E37-48D1-841B-373EED9DA581})  
6/27/2016 2:00:00 PM - requesting resource Any
6/27/2016 2:00:00 PM - requesting resource columbia.us.stoke.com.NBU_CLIENT.MAXJOBS.netapp3.stoke.com
6/27/2016 2:00:00 PM - requesting resource columbia.us.stoke.com.NBU_POLICY.MAXJOBS.Backup_vol2_NetApp3
6/27/2016 2:00:00 PM - granted resource columbia.us.stoke.com.NBU_CLIENT.MAXJOBS.netapp3.stoke.com
6/27/2016 2:00:00 PM - granted resource columbia.us.stoke.com.NBU_POLICY.MAXJOBS.Backup_vol2_NetApp3
6/27/2016 2:00:00 PM - granted resource SC0109
6/27/2016 2:00:00 PM - granted resource HP.ULTRIUM4-SCSI.000
6/27/2016 2:00:00 PM - granted resource columbia-hcart-robot-tld-0
6/27/2016 2:00:01 PM - Info bpbrm(pid=10004) netapp3.stoke.com is the host to backup data from     
6/27/2016 2:00:01 PM - Info bpbrm(pid=10004) reading file list from client        
6/27/2016 2:00:01 PM - Info bpbrm(pid=10004) starting ndmpagent on client         
6/27/2016 2:00:01 PM - estimated 0 Kbytes needed
6/27/2016 2:00:01 PM - Info nbjm(pid=5460) started backup (backupid=netapp3.stoke.com_1467061200) job for client netapp3.stoke.com, policy Backup_vol2_NetApp3, schedule Daily-Incremental on storage unit columbia-hcart-robot-tld-0
6/27/2016 2:00:01 PM - started process bpbrm (10004)
6/27/2016 2:00:01 PM - connecting
6/27/2016 2:00:01 PM - connected; connect time: 00:00:00
6/27/2016 2:00:02 PM - Info ndmpagent(pid=9372) Backup started           
6/27/2016 2:00:02 PM - Info bptm(pid=10108) start            
6/27/2016 2:00:02 PM - Info bptm(pid=10108) using 30 data buffers         
6/27/2016 2:00:02 PM - Info bptm(pid=10108) using 65536 data buffer size        
6/27/2016 2:00:02 PM - Info bptm(pid=10108) start backup           
6/27/2016 2:00:02 PM - Info bptm(pid=10108) Waiting for mount of media id SC0109 (copy 1) on server columbia.us.stoke.com.
6/27/2016 2:00:02 PM - mounting SC0109
6/27/2016 2:01:05 PM - Info bptm(pid=10108) media id SC0109 mounted on drive index 0, drivepath {5,0,4,0}, drivename HP.ULTRIUM4-SCSI.000, copy 1
6/27/2016 2:01:05 PM - mounted; mount time: 00:01:03
6/27/2016 2:01:12 PM - positioning SC0109 to file 1
6/27/2016 2:01:18 PM - positioned SC0109; position time: 00:00:06
6/27/2016 2:01:18 PM - begin writing
6/27/2016 2:21:20 PM - Error bptm(pid=10108) media manager exiting because bpbrm is no longer active    
6/27/2016 2:31:20 PM - end writing; write time: 00:30:02
media manager - system error occurred(174)
6/27/2016 2:31:28 PM - Info bptm(pid=10108) EXITING with status 174 <----------       

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Ensure bptm and bpbrm log folders exist on NDMP media server for further troubleshooting.   <---- Could you give me instructions to how to do this?

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Create bptm and bpbrm folders on the media server under  ...\Veritas\netbackup\logs before the next backup.

Use Host Properties for this media server to increase logging level for bpbrm and bptm to 3.

Please upload logs as File attachments.