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Error 2060022: software error Backing up to Disk

 Hello People:

Here my situation, We have a Quantum DXI for OST Backup to Disk. All my clients do the backup over my Master Server to the Quantum DXI. But many of those client have error 84: Here the error on 2 of clients, The error was the same on other clients:

Client 1

2/10/2011 7:36:40 PM - Critical bptm(pid=9304) image write failed: error 2060022: software error     
2/10/2011 7:36:40 PM - Critical bptm(pid=9304) sts_close_handle failed: 2060017 system call failed      
2/10/2011 7:37:31 PM - Error bptm(pid=9304) cannot write image to disk, Invalid argument     
2/10/2011 7:37:41 PM - end writing; write time: 00:39:08
media write error(84)

Client 2
2/10/2011 7:36:24 PM - Critical bptm(pid=8396) image write failed: error 2060022: software error     
2/10/2011 7:36:24 PM - Critical bptm(pid=8396) sts_close_handle failed: 2060017 system call failed      
2/10/2011 7:36:50 PM - Error bptm(pid=8396) cannot write image to disk, Invalid argument     
2/10/2011 7:36:50 PM - Critical bpbrm(pid=5204) from client CLIENTNAME: FTL - tar file write error (5301376)  
2/10/2011 7:36:57 PM - end writing; write time: 01:41:26
media write error(84)

Our Enviroment:

All my servers with Windows 2003 SP2 STD 32Bits

Some of those clients are Virtuals (VMWare).

Master Server HP G5 (Very Good Specs).

Policy don't create any checkpoint on any client.

Policy have available the option for Allow Multiple Data Stream.

Policy are limited to run 2 per policy.

Any HELP or Idea? Thanks

1 Solution

Accepted Solutions
Accepted Solution!

We have a possible solution

We have a possible solution for this issue.

After looooongest hours of works, Here the solution.

The DXI have install the Firmware 1.4.2

1. Uninstall the OST Plugin version 2.1.18 and Install the OST version 2.1.17 on masters and media servers.

Register again the server to the storage server using the following command:

/usr/openv/netbackup/bin/admincmd/nbdevconfig -creatests -storage_server Storage-ServerName_IP-of-DXI -stype Quantum -media_server SERVER-NAME -st 9

If you have installed Netbackup on a different drive (Not CSmiley Happy Be sure to put the correct drive where the plugin file was installed. By default the ost plugin install on C:\Programs Files\Veritas\Netbackup\Bin\OST-Plugins and put in your correct Netbackup path.

2. Create a flat file and named DPS_PROXYDEFAULTRECVTMO on root\Programs Files\Veritas\Netbackup\db\config

Open this file with notepad and type 1500 and Save the changes.

 

Try your backups again. Let me know

View solution in original post

14 Replies

Hi,   Does it actually write

Hi,

 

Does it actually write data, and then fails? Or does it fail straight away?

 

Might want to restart the DXI if possible, and the media server doing the backup as well to be sure.

Yes, The backup jobs started

Yes, The backup jobs started running fast and continuously. But in some point (indeterminate), appear the error message on the detail view and the error 84.

Im doing a restart to both (Master Server and Quantum DXI) and run some backups for test.

I restart the Master Server

I restart the Master Server and the Quantum DXI but the errors continue on some backups.

Here the complete job:

2/11/2011 8:49:22 AM - estimated 9423199 Kbytes needed
2/11/2011 8:49:23 AM - started process bpbrm (9352)
2/11/2011 8:49:24 AM - connecting
2/11/2011 8:49:28 AM - connected; connect time: 00:00:04
2/11/2011 8:49:33 AM - begin writing
2/11/2011 9:13:24 AM - Critical bptm(pid=2728) image write failed: error 2060022: software error     
2/11/2011 9:13:25 AM - Critical bptm(pid=2728) sts_close_handle failed: 2060017 system call failed      
2/11/2011 9:15:23 AM - Error bptm(pid=2728) cannot write image to disk, Invalid argument     
2/11/2011 9:15:31 AM - end writing; write time: 00:25:58
media write error(84)

People Any Idea?

People Any Idea?

I am having the same issue

I am having the same issue here. We have pretty much the same setup. NetBackup 6.5.5 with a DXi7500 using OST. We were running firmware 1.2.1 on the DXi with the associated DXi plugin and had no issues. Last week, a Quantum tech came and upgraded the firmware to 1.4.2 and that's when we started having the same problem as described. We've upgraded the OST client to the latest version as per Qauntum and same issue. Quantum sees no problems on the DXi. If someone found a solution, please let us know! Thanks!

Hi,   I think you'll need to

Hi,

 

I think you'll need to involve support on this one.

There are a few T/N's on the knowledgebase

but not sure if they relate.

Search for "2060022" or "cannot write image to disk, Invalid argument" or some such.

I'd increase logging level to

I'd increase logging level to 5 and would have a look to the bptm log. There should be indication of the failing, component  if it's an OST plug-in, a case with Quantum support could be helpful

Hello Bob Good to know this.

Hello Bob

Good to know this. I have the firmware version 1.4.2 (Build 4909-38897) on my DXI 6540. Many errors 84 and many errors 2060022 on Quantum logs. I'm on a conference right now with the Quantum Support Team. I let you know the results. Quantum OST Plugin 2.1.18

Commonly error 20600xx are

Commonly error 20600xx are related with OST Plugin

Accepted Solution!

We have a possible solution

We have a possible solution for this issue.

After looooongest hours of works, Here the solution.

The DXI have install the Firmware 1.4.2

1. Uninstall the OST Plugin version 2.1.18 and Install the OST version 2.1.17 on masters and media servers.

Register again the server to the storage server using the following command:

/usr/openv/netbackup/bin/admincmd/nbdevconfig -creatests -storage_server Storage-ServerName_IP-of-DXI -stype Quantum -media_server SERVER-NAME -st 9

If you have installed Netbackup on a different drive (Not CSmiley Happy Be sure to put the correct drive where the plugin file was installed. By default the ost plugin install on C:\Programs Files\Veritas\Netbackup\Bin\OST-Plugins and put in your correct Netbackup path.

2. Create a flat file and named DPS_PROXYDEFAULTRECVTMO on root\Programs Files\Veritas\Netbackup\db\config

Open this file with notepad and type 1500 and Save the changes.

 

Try your backups again. Let me know

View solution in original post

I tried the changes as per

I tried the changes as per HEMANPR and all looks good for now. No backups failed last night with error 84. We'll see how it goes for the rest of this week.

Good to know that bob. Please

Good to know that bob. Please let us know the results.

Quantum incluide the fix of this problem on the new firmware version 1.4.3

Moved:

Re: We have a possible solution