Error 2060029:authorization failure

[Sujata1]

Netbackup version is 9.0

Backup host is a VM host (VMware in AWS - VMC). Master and media server are running on an ec2 instance in AWS.

Error:

Critical bpdm (pid=5400) image delete failed: error 2060029:authorization failure

[davidmoline]

Hi @Sujata1 

I know that some of the people on here are good - but you haven't given us much to go on.

Can you add some context around what is failing, what stage of the backup (?). Some more jobs details will help also. Can you also include details of what the backup host is, and has this previously worked and is now failing, or has it never worked.

Context is king.

Cheers
David

[Sujata1]

David,

  Backups never ran, it is still a setup issue. I will have more details tomorrow and then I will elaborate. 

It is getting error "authorization failure", screenshot is pasted below.

 

 

  

[davidmoline · Accepted solution]

Hi @Sujata1 

When you provide more details - include the details of the backup storage (server type, disk type etc.) that relate to the deviceID @aaaab - you cut off the details in the first picture.

The error is occurring in image cleanup (cleaning up disk images after the images have expired from the NetBackup catalog). The process is unable to remove the fragments from the backup storage for some reason (permissions?).

It might help to also include the bpdm log around the time of the error.

Cheers
David

[Sujata1]

Thanks David for your time and quick responses.

Customer resolved it, was a networking issue.

Cheers !!!