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Error 2074 Disk volume is down

Hello,

The 70% my job are failed, because the error 2074 disk is down, the dp is up but the dv is down

Disk Pool Name : dp_disk_lprpmedialevel01
Disk Type : PureDisk
Disk Volume Name : PureDiskVolume
Disk Media ID : @aaaal
Total Capacity (GB) : 34305,92
Free Space (GB) : 28205,36
Use% : 17
Status : DOWN
Flag : ReadOnWrite
Flag : AdminUp
Flag : InternalDown
Num Read Mounts : 0
Num Write Mounts : 1
Cur Read Streams : 0
Cur Write Streams : 0
Num Repl Sources : 0
Num Repl Targets : 0

 

I use :

./nbdevconfig -changestate -stype PureDisk -dp dp_disk_lprpmedialevel01 -dv PureDiskVolume -state UP

But the error persist, can you help please.

Regards

Tags (2)
1 Solution

Accepted Solutions
Highlighted
Accepted Solution!

Re: Error 2074 Disk volume is down

Hello,

Support veritas, today solved the problem, in the media server with problem "medialevel01", all the dir in the path "/Backup" they were in nobody:nobody, so the support:

- change all dir to root:root :

chown root:root *

- change privileges to /Backup/etc:

chmod 755 etc

- change privileges to file contentrouter.cfg:

chmod 644 puredisk/contentrouter.cfg

- change more dir:

chmod 750 log

chmod 755 var

chmod 750 tmp

- then execute commands.

/usr/openv/pdde/pdconfigure/etc/init.d/RedHat/pdservice start spoold

/usr/openv/pdde/pdcr/bin/crcontrol --getmode

./nbdevquery -listdv -stype PureDisk -U (now this command show the disk volume and storage server up)

Disk Pool Name : dp_disk_lprpmedialevel01
Disk Type : PureDisk
Disk Volume Name : PureDiskVolume
Disk Media ID : @aaaal
Total Capacity (GB) : 34305.92
Free Space (GB) : 28398.99
Use% : 17
Status : UP
Flag : ReadOnWrite
Flag : AdminUp
Flag : InternalUp
Num Read Mounts : 0
Num Write Mounts : 1
Cur Read Streams : 0
Cur Write Streams : 0
Num Repl Sources : 0
Num Repl Targets : 0

I see the job now work fine.

Regards

View solution in original post

11 Replies
Highlighted

Re: Error 2074 Disk volume is down

Hi

Is the volume mounted on the mount point? Do you see this LUN on the OS? 

What is this OS, from where is storage - local disks, SAN ?? Any errors on OS level for any LUN etc...

Highlighted

Re: Error 2074 Disk volume is down

Hi

Is the volume mounted on the mount point? Do you see this LUN on the OS?


/dev/mapper/Backup-bkp 35T 6.0T 29T 18% /Backup

What is this OS, from where is storage - local disks, SAN ?? Any errors on OS level for any LUN etc..


Red Hat Enterprise Linux Server release 7.8 (Maipo)

Nothing happend.

Highlighted

Re: Error 2074 Disk volume is down

hi

hmm maybe restart of nbu as per https://www.veritas.com/support/en_US/article.100002747

can you ping that media server, is name resolution working well?

Highlighted

Re: Error 2074 Disk volume is down

Hi,

I test that tech note and not working, yeah ping for ip and dns work fine.

I try the option reset too (with this disk volume UP), but after five minute the disk volume are DOWN again

Regards

Highlighted

Re: Error 2074 Disk volume is down

Hello 

This is weird...

Can you share outcomes from these cmd's

tpconfig -dsh -all_hosts

nbdevquery -listdp -dp dp_disk_lprpmedialevel01 -stype PureDisk -U

nbemmcmd -listhosts -verbose

cat /usr/openv/netbackup/bp.conf

cat /usr/openv/netbackup/version

can you write to this mount point ie: touch /Backup/testing_write

 

Highlighted

Re: Error 2074 Disk volume is down

Hello,

tpconfig -dsh -all_hosts (what does this command)

nbdevquery -listdp -dp dp_disk_lprpmedialevel01 -stype PureDisk -U

Disk Pool Name : dp_disk_lprpmedialevel01
Disk Pool Id : dp_disk_lprpmedialevel01
Disk Type : PureDisk
Status : UP
Flag : Patchwork
Flag : Visible
Flag : OpenStorage
Flag : SingleStorageServer
Flag : CopyExtents
Flag : AdminUp
Flag : InternalUp
Flag : LifeCycle
Flag : CapacityMgmt
Flag : FragmentImages
Flag : Cpr
Flag : FT-Transfer
Flag : OptimizedImage
Raw Size (GB) : 34305,92
Usable Size (GB) : 34305,92
High Watermark : 95
Low Watermark : 75
Num Volumes : 1
Max IO Streams : -1
Comment :
Storage Server : lprpmedialevel01.resp.derco.cl (DOWN)

nbemmcmd -listhosts -verbose

lprpmedialevel01.resp.derco.cl
ClusterName = ""
MachineName = "lprpmedialevel01.resp.derco.cl"
FQName = "lprpmedialevel01.resp.derco.cl"
LocalDriveSeed = ""
MachineDescription = ""
MachineFlags = 0x77
MachineNbuType = media (1)
MachineState = active for disk jobs (12)
MasterServerName = "lprvnetbkp01.resp.derco.cl"
NetBackupVersion = 8.1.1.0 (811000)
OperatingSystem = linux (16)
ScanAbility = 5
lprpmedialevel01.resp.derco.cl
MachineName = "lprpmedialevel01.resp.derco.cl"
FQName = "lprpmedialevel01.resp.derco.cl"
MachineDescription = "PureDisk"
MachineFlags = 0x2
MachineNbuType = ndmp (2) (storage_server)

cat /usr/openv/netbackup/bp.conf

[root@lprpmedialevel01 var]# cat /usr/openv/netbackup/bp.conf
SERVER = lprvnetbkp01.resp.derco.cl
SERVER = lprpmedialevel01.resp.derco.cl
CLIENT_NAME = lprpmedialevel01.resp.derco.cl
CONNECT_OPTIONS = localhost 1 0 2
CONNECT_OPTIONS = lprvsappibd01.resp.derco.cl 0 1 2
USE_VXSS = PROHIBITED
EMMSERVER = lprvnetbkp01.resp.derco.cl
HOST_CACHE_TTL = 3600
CLI_GA_RET_LOGS_DURATION = 0
TELEMETRY_UPLOAD = YES

cat /usr/openv/netbackup/version

[root@lprpmedialevel01 var]# cat /usr/openv/netbackup/version
HARDWARE LINUX_RH_X86
VERSION NetBackup 8.1.1
RELEASEDATE Sat Feb 03 23:26:51 CST 2018
BUILDNUMBER 0103

can you write to this mount point ie: touch /Backup/testing_write

Yes i create a prueba.txt

Regards.

 

Highlighted

Re: Error 2074 Disk volume is down

@robertoaxity 

Please also share output of 'bpps -x' on this media server.

You may also want to check MSDP logs for errors:
spad, spoold, storaged.log.
(Log file location: https://www.veritas.com/content/support/en_US/doc/25074086-131900563-0/v95643184-131900563)

Highlighted

Re: Error 2074 Disk volume is down

Hello @Marianne 

[root@lprpmedialevel01 bin]# ./bpps -x
NB Processes
------------
root 3484 1 0 Sep17 ? 00:00:24 /usr/openv/netbackup/bin/vnetd - proxy inbound_proxy -number 0
root 3487 1 0 Sep17 ? 00:00:38 /usr/openv/netbackup/bin/vnetd - proxy outbound_proxy -number 0
root 3488 1 0 Sep17 ? 00:00:02 /usr/openv/netbackup/bin/vnetd - proxy http_tunnel -number 0
root 3492 6995 0 12:26 ? 00:00:00 /usr/openv/netbackup/bin/admincm d/bpstsinfo -DPSPROXY
root 4218 1 0 Sep17 ? 00:00:11 /usr/openv/netbackup/bin/vnetd - standalone
root 4667 1 0 Sep17 ? 00:00:03 /usr/openv/netbackup/bin/bpcd -s tandalone
root 4764 1 0 Sep17 ? 00:00:27 /usr/openv/netbackup/bin/nbdisco
root 6995 1 0 Sep17 ? 00:02:10 /usr/openv/netbackup/bin/nbrmms
root 7310 1 0 Sep17 ? 00:01:53 /usr/openv/netbackup/bin/nbsl
root 8135 1 0 Sep17 ? 00:00:37 /usr/openv/netbackup/bin/nbsvcmo n
root 27281 1 0 Sep17 ? 00:02:42 /usr/openv/pdde/pdcr/bin/spad


MM Processes
------------
root 6667 1 0 Sep17 ? 00:00:13 vmd


Shared Veritas Processes
-------------------------
root 2622 1 0 Sep17 ? 00:00:01 /opt/VRTSpbx/bin/pbx_exchange
[root@lprpmedialevel01 bin]# ./bpps -x
NB Processes
------------
root 3484 1 0 Sep17 ? 00:00:24 /usr/openv/netbackup/bin/vnetd -proxy inbound_proxy -number 0
root 3487 1 0 Sep17 ? 00:00:38 /usr/openv/netbackup/bin/vnetd -proxy outbound_proxy -number 0
root 3488 1 0 Sep17 ? 00:00:02 /usr/openv/netbackup/bin/vnetd -proxy http_tunnel -number 0
root 3492 6995 0 12:26 ? 00:00:00 /usr/openv/netbackup/bin/admincmd/bpstsinfo -DPSPROXY
root 4218 1 0 Sep17 ? 00:00:11 /usr/openv/netbackup/bin/vnetd -standalone
root 4667 1 0 Sep17 ? 00:00:03 /usr/openv/netbackup/bin/bpcd -standalone
root 4764 1 0 Sep17 ? 00:00:27 /usr/openv/netbackup/bin/nbdisco
root 6995 1 0 Sep17 ? 00:02:10 /usr/openv/netbackup/bin/nbrmms
root 7310 1 0 Sep17 ? 00:01:53 /usr/openv/netbackup/bin/nbsl
root 8135 1 0 Sep17 ? 00:00:37 /usr/openv/netbackup/bin/nbsvcmon
root 27281 1 0 Sep17 ? 00:02:42 /usr/openv/pdde/pdcr/bin/spad


MM Processes
------------
root 6667 1 0 Sep17 ? 00:00:13 vmd


Shared Veritas Processes
-------------------------
root 2622 1 0 Sep17 ? 00:00:01 /opt/VRTSpbx/bin/pbx_exchange

I attached the log.

Thanks for your help very much.

Regards

Highlighted

Re: Error 2074 Disk volume is down

There is no spoold process running.

I see lots of errors in the spoold log. I honestly don't know what it means.

MAybe time to log a Support call with Veritas?

Highlighted

Re: Error 2074 Disk volume is down

@Marianne 

I have a case in veritas, the support try with webex, and use many commands, but the still do not solve it, i try with:

/usr/openv/pdde/pdcr/bin/./spoold and not erro appear, but when i see the process in cli or gui the stop

[root@lprpmedialevel01 spad]# /usr/openv/pdde/pdcr/bin/./crcontrol --dsstat 1
Error: -1: NetConnectByAddr: Failed to connect to host: Connection refused (111)
Error: -1: NetConnectByAddr: Failed to connect to spoold on port 10082 using the following interface(s): [ ::1 ] (Connection refused) Ensure storage server services are running and operational. V-454-92
Error: 53: Could not establish a connection to ::1:10082: connect failed (Connection refused)
Error : Connection failed connection actively refused. Note that the content router needs to be running to get a connection.

So i dont know where else to ask for help.

Regards

Highlighted
Accepted Solution!

Re: Error 2074 Disk volume is down

Hello,

Support veritas, today solved the problem, in the media server with problem "medialevel01", all the dir in the path "/Backup" they were in nobody:nobody, so the support:

- change all dir to root:root :

chown root:root *

- change privileges to /Backup/etc:

chmod 755 etc

- change privileges to file contentrouter.cfg:

chmod 644 puredisk/contentrouter.cfg

- change more dir:

chmod 750 log

chmod 755 var

chmod 750 tmp

- then execute commands.

/usr/openv/pdde/pdconfigure/etc/init.d/RedHat/pdservice start spoold

/usr/openv/pdde/pdcr/bin/crcontrol --getmode

./nbdevquery -listdv -stype PureDisk -U (now this command show the disk volume and storage server up)

Disk Pool Name : dp_disk_lprpmedialevel01
Disk Type : PureDisk
Disk Volume Name : PureDiskVolume
Disk Media ID : @aaaal
Total Capacity (GB) : 34305.92
Free Space (GB) : 28398.99
Use% : 17
Status : UP
Flag : ReadOnWrite
Flag : AdminUp
Flag : InternalUp
Num Read Mounts : 0
Num Write Mounts : 1
Cur Read Streams : 0
Cur Write Streams : 0
Num Repl Sources : 0
Num Repl Targets : 0

I see the job now work fine.

Regards

View solution in original post