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Error 4201 backup hyper-v on W2012 R2 . NB 7.6.1

attilla99
Level 2

Having problems with backing up this

All clients fail with 4201

Any suggestions where to start troubleshooting 

Bpfislog:

10:21:07.134 [29788.29616] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe create -nbu -owner NBU -id vm-tt-sql1401.gettest.no_1436516459 -bpstart_to 300 -bpend_to 300 -backup_copy 0 -ru root -pt 41 -vm_type 2 -vm_client vm-tt-sql1401.gettest.no -clnt mav-bl-pr-hyp01 -st FULL -rg root -fim Hyper-V_v2:allow_offline_backup=1,prov_type=0,csv_timeout=240,nameuse=0,Virtual_machine_backup=2,snap_attr=0,nameuse=0 -class hyp-fullsystem-clients-mav-hyp01 -sched Full_Week -fso -S mav-ap-pr-nbu01 -jobid 1574195 -nbu_version 123797505 -application_consistent 1 
10:21:07.134 [29788.29616] <2> bpfis main: received FIM as [118] Hyper-V_v2:allow_offline_backup=1,prov_type=0,csv_timeout=240,nameuse=0,Virtual_machine_backup=2,snap_attr=0,nameuse=0
10:21:07.134 [29788.29616] <4> keep_alive_and_snapshot_control: Starting keep alive thread.
10:21:07.150 [29788.29616] <4> bpfis main: INF - BACKUP START 29788
10:21:07.150 [29788.29616] <2> bpfis main: receive filelist:<NEW_STREAM> 
10:21:07.150 [29788.29616] <2> check_special_names: got path entry as :<NEW_STREAM> 
10:21:07.150 [29788.29616] <2> check_special_names: after conversion returning :<NEW_STREAM> 
10:21:07.150 [29788.29616] <2> onlfi_get_fl_opts: INF - GET_FLIST_OPTS=<NEW_STREAM>
10:21:07.150 [29788.29616] <2> bpfis main: receive filelist:<ALL_LOCAL_DRIVES> 
10:21:07.150 [29788.29616] <2> check_special_names: got path entry as :<ALL_LOCAL_DRIVES> 
10:21:07.150 [29788.29616] <2> check_special_names: after conversion returning :<ALL_LOCAL_DRIVES> 
10:21:07.150 [29788.29616] <2> onlfi_get_fl_opts: INF - GET_FLIST_OPTS=<ALL_LOCAL_DRIVES>
10:21:07.150 [29788.29616] <2> bpfis main: receive filelist:<CONTINUE> 
10:21:07.150 [29788.29616] <2> check_special_names: got path entry as :<CONTINUE> 
10:21:07.150 [29788.29616] <2> check_special_names: after conversion returning :<CONTINUE> 
10:21:07.150 [29788.29616] <2> ol_initialize: INF - stream_in_control = hyp-fullsystem-clients-mav-hyp01+29788+1, stream_name = hyp-fullsystem-clients-mav-hyp01+29788+1, streams = 1
10:21:07.165 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_configure_fi_one: starting VxFI with vxms_started
10:21:07.165 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_get_set_credentials_if_needed credentials not needed for fim Hyper-V_v2
10:21:07.165 [29788.29616] <2> onlfi_add_to_fim_list: INF - snapshot method=Hyper-V_v2
10:21:07.165 [29788.29616] <2> onlfi_vfms_logf: INF - Automatic Snapshot Method $Revision: 1.10 $
10:21:07.165 [29788.29616] <2> onlfi_add_to_fim_list: INF - snapshot method=auto
10:21:07.165 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_get_set_credentials_if_needed credentials not needed for fim Hyper-V
10:21:07.165 [29788.29616] <2> onlfi_add_to_fim_list: INF - snapshot method=Hyper-V
10:21:07.165 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_get_set_credentials_if_needed: configuring VxFI credentials
10:21:07.165 [29788.29616] <2> onlfi_vfms_logf: INF - Inside vfm_fi_get_credentials fim_name VSS
10:21:07.181 [29788.29616] <2> vnet_pbxConnect: pbxConnectEx Succeeded
10:21:07.181 [29788.29616] <2> logconnections: BPRD CONNECT FROM 10.8.160.101.63921 TO 10.7.32.10.1556 fd = 704
10:21:07.556 [29788.29616] <2> bprd_read_text_file: Received status 131
10:21:07.556 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_fi_get_credentials: No disk array credentials found on server
10:21:07.556 [29788.29616] <2> onlfi_add_to_fim_list: INF - snapshot method=VSS
10:21:07.556 [29788.29616] <2> onlfi_add_to_fim_list: INF - snapshot method=VSS_OST
10:21:07.556 [29788.29616] <2> onlfi_add_to_fim_list: INF - snapshot method=OST_FIM
10:21:07.556 [29788.29616] <2> onlfi_vfms_logf: INF - FlashSnap_init: Veritas Volume Manager not installed.
10:21:07.556 [29788.29616] <2> onlfi_initialize_vfms: INF - Extracting snapshot client error = 0
10:21:07.556 [29788.29616] <8> onlfi_initialize_vfms: WRN - VfMS error 10; see following messages:
10:21:07.556 [29788.29616] <8> onlfi_initialize_vfms: WRN - Non-fatal method error was reported
10:21:07.556 [29788.29616] <8> onlfi_initialize_vfms: WRN - 
10:21:07.556 [29788.29616] <8> onlfi_initialize_vfms: WRN - VfMS method error 0; see following message:
10:21:07.556 [29788.29616] <8> onlfi_initialize_vfms: WRN - 
10:21:07.556 [29788.29616] <2> onlfi_vfms_logf: INF - vxvm_init: Veritas Volume Manager not installed.
10:21:07.556 [29788.29616] <2> onlfi_initialize_vfms: INF - Extracting snapshot client error = 0
10:21:07.556 [29788.29616] <8> onlfi_initialize_vfms: WRN - VfMS error 10; see following messages:
10:21:07.556 [29788.29616] <8> onlfi_initialize_vfms: WRN - Non-fatal method error was reported
10:21:07.556 [29788.29616] <8> onlfi_initialize_vfms: WRN - 
10:21:07.556 [29788.29616] <8> onlfi_initialize_vfms: WRN - VfMS method error 0; see following message:
10:21:07.556 [29788.29616] <8> onlfi_initialize_vfms: WRN - 
10:21:07.556 [29788.29616] <2> onlfi_vfms_logf: INF - VMware Snapshot Method $Revision: 1.107 $
10:21:07.556 [29788.29616] <2> onlfi_add_to_fim_list: INF - snapshot method=VMware
10:21:07.556 [29788.29616] <2> onlfi_add_to_fim_list: INF - snapshot method=VMware_v2
10:21:07.556 [29788.29616] <2> onlfi_vfms_logf: INF - @(#) $Source: src/vfms/fim/nas_snapshot/nas_snapshot.c,v $ $Revision: 1.110 $ 
10:21:07.556 [29788.29616] <2> onlfi_vfms_logf: INF - pVfMS FIM config string parser $Revision: 1.10 $
10:21:07.556 [29788.29616] <2> onlfi_add_to_fim_list: INF - snapshot method=NAS_Snapshot
10:21:07.587 [29788.29616] <2> onlfi_vfms_logf: INF - VSS_Writer FIM $Revision: 1.53 $
10:21:07.587 [29788.29616] <2> onlfi_vfms_logf: INF - pVfMS FIM config string parser $Revision: 1.10 $
10:21:07.587 [29788.29616] <2> onlfi_add_to_fim_list: INF - snapshot method=VSS_Writer
10:21:07.587 [29788.29616] <4> bpfis main: INF - FIS_ID=vm-tt-sql1401.gettest.no_1436516459
10:21:07.587 [29788.29616] <2> onlfi_process_fs_list: INF - processing file=C:\Program Files\Veritas\NetBackup\temp\hyp-fullsystem-clients-mav-hyp01+29788+1.std_filelist
10:21:07.587 [29788.29616] <2> onlfi_process_fs_list: INF - calling onlfi_process_fs_list_fs_entry for entry [ALL_LOCAL_DRIVES] with Path ALL_LOCAL_DRIVES
10:21:07.587 [29788.29616] <2> onlfi_process_fs_list_fs_entry: INF - Adding file system ALL_LOCAL_DRIVES to list
10:21:07.587 [29788.29616] <4> bpfis main: parameter client_type 41, fis_accl 0, fis_accl_cksv -1, SNAPSHOT_IS_HERE 1 
10:21:07.587 [29788.29616] <4> PauseChangeJournalDatabases: Volume guid list is empty, will not pause and flush NetBackup Change Journal databases
10:21:07.587 [29788.29616] <4> bpfis main: read_registry_dw_value for VSS_CONCURRENT_OPERATIONS: return status 2, return value 0
10:21:07.587 [29788.29616] <4> bpfis main: VSS Snapshot create Mutex lock acquired
10:21:07.587 [29788.29616] <2> onlfi_freeze_prepare: INF - snapshot method=Hyper-V_v2
10:21:07.587 [29788.29616] <4> onlfi_fim_dev_info: INF - Preparing freeze of ALL_LOCAL_DRIVES using snapshot method Hyper-V_v2.
10:21:07.587 [29788.29616] <4> create_mount_point: INF - Created mount point C:\Program Files\Veritas\NetBackup\temp\_vrts_frzn_img_ALL_LOCAL_DRIVES_29788_1
10:21:07.587 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_fi_ctl: virtual machine client name is vm-tt-sql1401.gettest.no
10:21:07.587 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_freeze: nameuse 0
10:21:07.587 [29788.29616] <2> onlfi_vfms_logf: INF - read_cache_local: read cache file = C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\vcbnames_hyperv_Any
10:21:07.587 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_freeze: VxFI Hyper-V resource: 1DE18864-7BDA-4046-A8E5-6EBE11943290.
10:21:07.587 [29788.29616] <2> onlfi_vfms_logf: INF - is_share, Path[1DE18864-7BDA-4046-A8E5-6EBE11943290] is not a valid share
10:21:07.587 [29788.29616] <2> onlfi_vfms_logf: INF - DBG: Resource 0 = 1
10:21:07.587 [29788.29616] <2> onlfi_vfms_logf: INF - DBG: nres=1 resource_count=0
10:21:07.587 [29788.29616] <2> onlfi_freeze_prepare: INF - snapshot method=auto
10:21:07.587 [29788.29616] <2> onlfi_freeze_prepare: INF - snapshot method=Hyper-V
10:21:07.587 [29788.29616] <2> onlfi_freeze_prepare: INF - snapshot method=VSS
10:21:07.587 [29788.29616] <2> onlfi_freeze_prepare: INF - snapshot method=VSS_OST
10:21:07.587 [29788.29616] <2> onlfi_freeze_prepare: INF - snapshot method=OST_FIM
10:21:07.587 [29788.29616] <2> onlfi_freeze_prepare: INF - snapshot method=VMware
10:21:07.587 [29788.29616] <2> onlfi_freeze_prepare: INF - snapshot method=VMware_v2
10:21:07.587 [29788.29616] <2> onlfi_freeze_prepare: INF - snapshot method=NAS_Snapshot
10:21:07.587 [29788.29616] <2> onlfi_freeze_prepare: INF - snapshot method=VSS_Writer
10:21:07.587 [29788.29616] <2> onlfi_freeze: INF - snapshot method=Hyper-V_v2
10:21:07.587 [29788.29616] <2> onlfi_freeze_commit: INF - snapshot method=Hyper-V_v2
10:21:07.587 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_freeze_commit: fim Hyper-V_v2 config=allow_offline_backup=1,prov_type=0,csv_timeout=240,nameuse=0,Virtual_machine_backup=2,snap_attr=0,nameuse=0,id=vm-tt-sql1401.gettest.no_1436516459
10:21:07.587 [29788.29616] <2> onlfi_vfms_logf: INF - Got delayed_mount_supported as 0
10:21:07.587 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_freeze_commit: Setting fim name in VxFI to Hyper-V_v2
10:21:07.650 [29788.29616] <2> onlfi_vfms_logf: INF - snapshot services: emcclariionfi:Fri Jul 10 2015 10:21:07.634000 <Thread id - 29616> Unable to import any login credentials for any appliances.
10:21:07.681 [29788.29616] <2> onlfi_vfms_logf: INF - snapshot services: hitachifi:Fri Jul 10 2015 10:21:07.681000 <Thread id - 29616> CHitachiCommandIntf::init() : Error in dlopen of C:\windows\system32\libsvrrm.dll : The specified module could not be found.
10:21:07.697 [29788.29616] <2> onlfi_vfms_logf: INF - snapshot services: hitachifi:Fri Jul 10 2015 10:21:07.681000 <Thread id - 29616> CHitachiPlugin::init : Library RMLIB init failed
10:21:07.712 [29788.29616] <2> onlfi_vfms_logf: INF - snapshot services: hpevafi:Fri Jul 10 2015 10:21:07.712000 <Thread id - 29616> CHpEvaPlugin::init: CLI tool is not installed.
10:21:07.728 [29788.29616] <2> onlfi_vfms_logf: INF - snapshot services: hpmsafi:Fri Jul 10 2015 10:21:07.728000 <Thread id - 29616> No array management credentials are available in configuration file.
10:21:07.759 [29788.29616] <2> onlfi_vfms_logf: INF - snapshot services: ibmtsfi:Fri Jul 10 2015 10:21:07.744000 <Thread id - 29616> DSCLI not found at path=[C:\Program Files\IBM\DSCLI\]
10:21:07.822 [29788.29616] <2> onlfi_vfms_logf: INF - snapshot services: vss:Fri Jul 10 2015 10:21:07.822000 <Thread id - 29616> check_service_status - STATUS=[4]
10:21:08.869 [29788.29616] <2> onlfi_vfms_logf: INF - snapshot services: <MSG_VFI_E4183>
10:21:08.884 [29788.29616] <2> onlfi_fim_split: INF - Extracting snapshot client error = 4201
10:21:08.884 [29788.29616] <32> onlfi_fim_split: FTL - VfMS error 11; see following messages:
10:21:08.884 [29788.29616] <32> onlfi_fim_split: FTL - Fatal method error was reported
10:21:08.884 [29788.29616] <32> onlfi_fim_split: FTL - vfm_freeze_commit: method: Hyper-V_v2, type: FIM, function: Hyper-V_v2_gentree
10:21:08.884 [29788.29616] <32> onlfi_fim_split: FTL - VfMS method error 6; see following message:
10:21:08.884 [29788.29616] <32> onlfi_fim_split: FTL - snapshot services: snapshot target analysis failed: provider-private error.
10:21:08.884 [29788.29616] <2> onlfi_freeze: INF - Snapshot client error = 4201
10:21:08.884 [29788.29616] <32> onlfi_freeze: FTL - VfMS error 11; see following messages:
10:21:08.884 [29788.29616] <32> onlfi_freeze: FTL - Fatal method error was reported
10:21:08.884 [29788.29616] <32> onlfi_freeze: FTL - vfm_freeze_commit: method: Hyper-V_v2, type: FIM, function: Hyper-V_v2_gentree
10:21:08.884 [29788.29616] <32> onlfi_freeze: FTL - VfMS method error 6; see following message:
10:21:08.884 [29788.29616] <32> onlfi_freeze: FTL - snapshot services: snapshot target analysis failed: provider-private error.
10:21:08.884 [29788.29616] <2> onlfi_thaw: INF - fim=Hyper-V_v2
10:21:08.884 [29788.29616] <4> onlfi_thaw: INF - Thawing ALL_LOCAL_DRIVES using snapshot method Hyper-V_v2.
10:21:08.884 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_thaw: Before calling deport tree,  fi_name[Hyper-V_v2], copy_num [1], reaccessed[0], fi_keep_snapshot [0]
10:21:08.884 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_thaw: delete snapshot ...
10:21:08.915 [29788.29616] <2> vnet_pbxConnect: pbxConnectEx Succeeded
10:21:08.915 [29788.29616] <2> logconnections: BPRD CONNECT FROM 10.8.160.101.63922 TO 10.7.32.10.1556 fd = 1128
10:21:09.181 [29788.29616] <2> onlfi_vfms_logf: INF - vfm_thaw: do_reaccess failed with errno 5
10:21:09.181 [29788.29616] <4> onlfi_thaw: INF - do_thaw return value: 5
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - Snapshot client error = 4201
10:21:09.181 [29788.29616] <32> onlfi_thaw: FTL - VfMS error 5; see following messages:
10:21:09.181 [29788.29616] <32> onlfi_thaw: FTL - File open failed
10:21:09.181 [29788.29616] <32> onlfi_thaw: FTL - do_reaccess: cannot open reaccess file C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.vm-tt-sql1401.gettest.no_1436516459.1.0.fiid
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=auto
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=Hyper-V
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=VSS
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=VSS_OST
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=OST_FIM
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=VMware
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=VMware_v2
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=NAS_Snapshot
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=VSS_Writer
10:21:09.181 [29788.29616] <2> bpfis main: FTL - snapshot processing failed, status 4201
10:21:09.181 [29788.29616] <4> try_vss_unlockmutex: VSS Snapshot Mutex Unlock
10:21:09.181 [29788.29616] <16> bpfis main: FTL - snapshot creation failed, status 4201
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=Hyper-V_v2
10:21:09.181 [29788.29616] <4> onlfi_thaw: INF - Thawing ALL_LOCAL_DRIVES using snapshot method Hyper-V_v2.
10:21:09.181 [29788.29616] <8> onlfi_thaw: WRN - ALL_LOCAL_DRIVES is not frozen
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=auto
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=Hyper-V
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=VSS
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=VSS_OST
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=OST_FIM
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=VMware
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=VMware_v2
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=NAS_Snapshot
10:21:09.181 [29788.29616] <2> onlfi_thaw: INF - fim=VSS_Writer
10:21:09.181 [29788.29616] <8> do_post_processing: WRN - snapshot delete returned status 20
10:21:09.181 [29788.29616] <4> do_post_processing: INF - EXIT STATUS 4201: Incorrect snapshot method configuration or snapshot method not compatible for protecting backup selection entries.
10:21:11.197 [29788.29616] <4> keep_alive_and_snapshot_control: Starting keep alive thread.
10:21:11.681 [8548.10904] <2> logparams: C:\Program Files\Veritas\NetBackup\bin\bpfis.exe delete -nbu -id vm-tt-sql1401.gettest.no_1436516459 -bpstart_to 300 -bpend_to 300 -clnt mav-bl-pr-hyp01 -jobgrpid 1574195 -jobid 1574195 -copy 1 -pt 41 -st FULL -status 4201 -S mav-ap-pr-nbu01 -fim Hyper-V_v2:allow_offline_backup=1,prov_type=0,csv_timeout=240,nameuse=0,Virtual_machine_backup=2,snap_attr=0 
10:21:11.681 [8548.10904] <2> bpfis main: received FIM as [108] Hyper-V_v2:allow_offline_backup=1,prov_type=0,csv_timeout=240,nameuse=0,Virtual_machine_backup=2,snap_attr=0
10:21:11.681 [8548.10904] <4> keep_alive_and_snapshot_control: Starting keep alive thread.
10:21:11.681 [8548.10904] <4> snapshotlock: Acquiring snapshot lock:retry count [0] 
10:21:11.681 [8548.10904] <2> getFileName:  FileName is [C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\vm-tt-sql1401.gettest.no_1436516459_copy1.lock]
10:21:11.681 [8548.10904] <2> rw_lock:   LockFileEx WRITELOCK
10:21:11.681 [8548.10904] <2> rw_lock:   Lock acquired
10:21:11.681 [8548.10904] <2> get_bpfis_state_from_master: bpfis state file request requesting_client mav-bl-pr-hyp01, src_client mav-bl-pr-hyp01
10:21:11.712 [8548.10904] <2> vnet_pbxConnect: pbxConnectEx Succeeded
10:21:11.712 [8548.10904] <2> logconnections: BPRD CONNECT FROM 10.8.160.101.63935 TO 10.7.32.10.1556 fd = 672
10:21:11.962 [8548.10904] <4> bpfis main: INF - BACKUP START 8548
10:21:11.962 [8548.10904] <4> bpfis main: read_registry_dw_value for VSS_CONCURRENT_OPERATIONS: return status 2, return value 0
10:21:11.962 [8548.10904] <4> bpfis main: VSS Snapshot Mutex lock acquired
10:21:11.962 [8548.10904] <32> fis_rebuild_from_db: FTL - cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.vm-tt-sql1401.gettest.no_1436516459.1.0
10:21:11.962 [8548.10904] <4> send_backup_status:  INF - Attempt to send status to the bpfis create process
10:21:11.962 [8548.10904] <4> keep_alive_and_snapshot_control: Starting keep alive thread.
10:21:11.962 [8548.10904] <2> deleteReference:    reference not found in the list
10:21:11.962 [8548.10904] <4> unlockSnapshot: Delete reference: status [-4]
10:21:11.962 [8548.10904] <2> writeSnapshotLockFile:    Writing type[2] refcount[0]
10:21:11.962 [8548.10904] <2> writeSnapshotLockFile:    Writing Flags [0] [0]
10:21:11.962 [8548.10904] <2> writeSnapshotLockFile:   Writing Last addReffernt Time [Thu Jan 01 01:00:00 1970
]
10:21:11.962 [8548.10904] <2> writeSnapshotLockFile:   Writing Last Hostname []
10:21:11.978 [8548.10904] <2> getFileName:  FileName is [C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\vm-tt-sql1401.gettest.no_1436516459_copy1.lock]
10:21:11.978 [8548.10904] <2> unlockSnapshot:    file[C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\vm-tt-sql1401.gettest.no_1436516459_copy1.lock] : zero reference count 
10:21:11.978 [8548.10904] <4> unlockSnapshot: Released snapshot lock: status [0] 
10:21:12.994 [8548.10904] <4> keep_alive_and_snapshot_control: Starting keep alive thread.
10:21:12.994 [8548.10904] <2> deleteReference:     Snapshot lock info NULL
10:21:12.994 [8548.10904] <4> unlockSnapshot: Delete reference: status [-4]
10:21:12.994 [8548.10904] <2> unlockSnapshot:     Snapshot lock info NULL
10:21:12.994 [8548.10904] <4> unlockSnapshot: Released snapshot lock: status [0] 
10:21:12.994 [8548.10904] <4> do_post_processing: Deleting snapshot lock files from client for id [vm-tt-sql1401.gettest.no_1436516459] and copy_number [1]
10:21:12.994 [8548.10904] <2> getFileName:  FileName is [C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\vm-tt-sql1401.gettest.no_1436516459_copy1.lock]
10:21:12.994 [8548.10904] <2> deleteSnapshotLockFile:   Renamed lock file from [C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\vm-tt-sql1401.gettest.no_1436516459_copy1.lock] to [\s8b4.] for deletion
10:21:12.994 [8548.10904] <2> deleteSnapshotLockFile:   File[\s8b4.] deleted: status[0]
10:21:12.994 [8548.10904] <4> bpfis Exit: INF - EXIT STATUS 4207: Could not fetch snapshot metadata or state files
10:21:12.994 [8548.10904] <4> try_vss_unlockmutex: VSS Snapshot Mutex Unlock
10:21:12.994 [8548.10904] <2> bpfis Exit: INF - Close of stdout complete
10:21:13.244 [29788.29616] <2> bpfis Exit: INF - Close of stdout complete

 

1 ACCEPTED SOLUTION

Accepted Solutions

mnolan
Level 6
Employee Accredited Certified

As far as I know, the vm machines being hosted on SMB was not yet supported. This was planned for support in 7.7, which I am reviewing the release notes of 7.7 to see if this occured.

As it stands, the version of NetBackup you are using does not support the machines being on the SMB.

View solution in original post

5 REPLIES 5

Michael_G_Ander
Level 6
Certified

I would start with vssadmin list writers on the hyper-V host(s)

If it is a new backup I would also check the requirements in the hyper-V manual, this alos have a section about troubleshooting the hyper-V backup

And of course search the support site of the 4201 and underlying 4207 errors

The standard questions: Have you checked: 1) What has changed. 2) The manual 3) If there are any tech notes or VOX posts regarding the issue

sdo
Moderator
Moderator
Partner    VIP    Certified

The NetBackup 7.6 Blueprint for Hyper-V:

https://www-secure.symantec.com/connect/articles/netbackup-76-blueprints-hyper-v

...has some useful links at the end re trouble shooting Hyper-V backups, i.e. this:

https://support.symantec.com/en_US/article.HOWTO70791.html

...and a classic gotcha is mismatched 'integration services' versions, see page 45 of the doc 'attached' on this tech note:

https://support.symantec.com/en_US/article.TECH127089.html

 

mnolan
Level 6
Employee Accredited Certified

Are these on the SMB fileshare?

attilla99
Level 2

That is correct, SMB

mnolan
Level 6
Employee Accredited Certified

As far as I know, the vm machines being hosted on SMB was not yet supported. This was planned for support in 7.7, which I am reviewing the release notes of 7.7 to see if this occured.

As it stands, the version of NetBackup you are using does not support the machines being on the SMB.