Error 50

[rajeshthink]

It might be a silly query but its really hurting me...

We are have error 50 on windows server.

check the Netbackup services they were Running

Check vss services and it was stop, i started it.

Check the Writer and they were stable.

i check the connectivity with master server all good.

But when i inited the backup it keep hun in writing state and after some time it failes with error 50 . Below are the bpbkar logs.

<16> dtcp_read: TCP - failure: recv socket (472) (TCP 10053: Software caused connection abort)

<16> dtcp_read: TCP - failure: recv socket (472) (TCP 10053: Software caused connection abort)

] <8> tar_backup_tfi::cleanupTemp: WRN - will not cleanup 'temp' directory, backup id or 'temp' directory is not set

[rajeshthink]

More Logs from BPCD

<16> bpcd main: couldn't open file for read. errno = 2: No such file or directory

<2> bpcd main: BPCD_DISCONNECT_RQST

[Marianne]

Please post all text in Job Details as well as full bpbkar log.

Please post log as attachment.

More helpful logs will be bpbrm and bptm on the media server.

[V4]

can yuo verify environment variables on temp

also does backup path does have files or not? if directory is empty, above error is valid  or should return with 71

[muhanad_daher]

May a firewall problem, can you check the local firewall.

can you post the output of admincmd/bptestbpcd -client ### -verbose -debug?

[rajeshthink]

I have attched the BPBRM and BPTM logs....

i have also disabled the Windows Firewall.

[Mark_Solutions · Accepted solution]

Please check the application event logs on the lcient and media server

Staus 50 usually refers to a process crashing (or being killed by anti virus / access protection)

Could you also tell us your NBU versions on Master, Media and Client

Thanks

[rajeshthink]

NBU master = 6.5.4

Media  = 6.5.4

Client = 6.5

i check antivirus and access protection its al good , i used process explorer to monitor bpbkar and it shows running...

[Marianne]

Giving us logs with just grep of Client name does not help.
We need to see ALL entries for bpbrm PID [14020] as well as possible child jobs for this process.
Same for bptm - we see 3 jobs for this client with LOTS of relevant info missing because of 'grep'.

We do see the following in bptm for all 3 jobs:

write_data: no data received from client CLIENT_NAME, image not written

This points to a problem on the client.

Please post all text in Job Details for failed job as well as full bpbkar log?

You never mentioned OS on the client?
Any reason for unpatched 6.5 software on client?

Hopefully you are planning upgrade to 7.x within the next week or two? (6.x will be EOSL on 3 October 2012.)