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Error 83 : Open Media Error

lanira_1509
Level 4

Hi Everybody,

I reiterate my issue concerning the title.
Last time, I did not sent any log because I expected that our partner would have solved the issue. Well it is not.

Before I introduce the configuration of the NB :

Master Server = Win 2008 R2 NB 7.0.1

Media Server (where the issue is) = Win 2003 R2

I attached a file wich contains 3 sheet (3 client with the 83 status error code)

We escalated it to the support but it proves to be that they had to escalate to the maker.

The maker feeback's is that all the client return the following error = "image open failed: error 2060017:system call failed"

Thus, they recommend to create a touch file on the Media Server named SIZE_DATA_BUFFERS_DISK and to set up the value to 327680

We did it BUT, the problem is still here....

Anybody knows how to resolve this problem permanently ?

Thank you for your help !

Lala.

 

26 REPLIES 26

Mark_Solutions
Level 6
Partner Accredited Certified

03:56:54 to 03:57:41 on 23rd June - bpbrmds.exe had an application crash 3 times

Quite a few other app crashes too

As a first step i would upgrade to at least 7.1.0.4 - preferably higher

And then make sure your system is tuned for tcpip and memory - at the very least the laged pool settings:

HKLM\System\CurrentControlSet\Control\Session Manager\Memory Management\

DWORD - PoolUsageMaximum  - Decimal value of 40

DWORD - PagedPoolSize Hex value of FFFFFFFF (this is 8 x F)


Both need a reboot to take effect.

 

lanira_1509
Level 4

Hi Nagalla,

I runned only 2 failed jobs in this STU. One succedded, one failed.
For the failed one, I tried to rerun 2 times at different time, but same result.

So I moved the failed one to another issue as a temporary solutions.

I will try Mark's solution and see how it is going...


 

lanira_1509
Level 4

Hi Mark,

Thank you for your reply.

Just to be sure to understand, concretely, what do you mean by "make sure your system is tuned for tcpip and memory"

Thank you very much !

Best Regards,

Lala.

 

Mark_Solutions
Level 6
Partner Accredited Certified

Memory tuning as i outlined above .. tcpip tuning as per the link Marianne gave you .. as you are using Win 2003 then add these keys at the same time you add the memory keys above - after which reboot the server for them to take effect:

HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\

DWORD - KeepAliveTime – Decimal value of 510000

DWORD – KeepAliveInterval – Decimal Value of 3

Also worth creating the proxy file on your master / media servers:

Create this file with the value of 800 inside:
\program files\veritas\netbackup\db\config\DPS_PROXYDEFAULTRECVTMO

This needs a service re-start so do all of it then reboot the server

lanira_1509
Level 4

Hi Mark,

Thank for you solution !

It is OK.

Mark_Solutions
Level 6
Partner Accredited Certified

Great news!! Thanks for updating the thread.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Yay! Mark to the rescue! 

After:

We escalated it to the support but it proves to be that they had to escalate to the maker.

Hope you provided this info to your Support TSE....