06-18-2014 11:06 PM
Hi Everybody,
I reiterate my issue concerning the title.
Last time, I did not sent any log because I expected that our partner would have solved the issue. Well it is not.
Before I introduce the configuration of the NB :
Master Server = Win 2008 R2 NB 7.0.1
Media Server (where the issue is) = Win 2003 R2
I attached a file wich contains 3 sheet (3 client with the 83 status error code)
We escalated it to the support but it proves to be that they had to escalate to the maker.
The maker feeback's is that all the client return the following error = "image open failed: error 2060017:system call failed"
Thus, they recommend to create a touch file on the Media Server named SIZE_DATA_BUFFERS_DISK and to set up the value to 327680
We did it BUT, the problem is still here....
Anybody knows how to resolve this problem permanently ?
Thank you for your help !
Lala.
Solved! Go to Solution.
06-25-2014 09:09 AM
03:56:54 to 03:57:41 on 23rd June - bpbrmds.exe had an application crash 3 times
Quite a few other app crashes too
As a first step i would upgrade to at least 7.1.0.4 - preferably higher
And then make sure your system is tuned for tcpip and memory - at the very least the laged pool settings:
HKLM\System\CurrentControlSet\Control\Session Manager\Memory Management\
DWORD - PoolUsageMaximum - Decimal value of 40
DWORD - PagedPoolSize Hex value of FFFFFFFF (this is 8 x F)
Both need a reboot to take effect.
06-25-2014 08:02 PM
Hi Nagalla,
I runned only 2 failed jobs in this STU. One succedded, one failed.
For the failed one, I tried to rerun 2 times at different time, but same result.
So I moved the failed one to another issue as a temporary solutions.
I will try Mark's solution and see how it is going...
06-29-2014 07:48 PM
Hi Mark,
Thank you for your reply.
Just to be sure to understand, concretely, what do you mean by "make sure your system is tuned for tcpip and memory"
Thank you very much !
Best Regards,
Lala.
06-30-2014 01:45 AM
Memory tuning as i outlined above .. tcpip tuning as per the link Marianne gave you .. as you are using Win 2003 then add these keys at the same time you add the memory keys above - after which reboot the server for them to take effect:
HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\
DWORD - KeepAliveTime – Decimal value of 510000
DWORD – KeepAliveInterval – Decimal Value of 3
Also worth creating the proxy file on your master / media servers:
Create this file with the value of 800 inside:
\program files\veritas\netbackup\db\config\DPS_PROXYDEFAULTRECVTMO
This needs a service re-start so do all of it then reboot the server
07-16-2014 07:10 PM
Hi Mark,
Thank for you solution !
It is OK.
07-17-2014 01:30 AM
Great news!! Thanks for updating the thread.
07-17-2014 02:09 AM
Yay! Mark to the rescue!
After:
We escalated it to the support but it proves to be that they had to escalate to the maker.
Hope you provided this info to your Support TSE....