Error Code 54

[Shiv_Sankar]

Hey Folks,

I have one of my windows 2K3 client backup is failing with EC 54.

Name resolution is happening fine between master, media and client server.

Even telnet is working good from client to master & media server. Netbackup service is running fine in the client server.

Client server is having only one NIC card.

But the telnet is not working from master & media to client server and immediately gettting closed with below message.

Ex:
# telnet 157.146.172.223 13782
Trying...
Connected to 157.146.172.223.
Escape character is '^]'.
Connection closed by foreign host.

Can anybody help me on this to resolve this backup issue plsss?

[Mouse]

bptestbpcd -client <client_name> -debug -verbose

And check the output

[Sunny04]

I have executed the above command

bptestbpcd -client <client_name> -debug -verbose and got he below output.

05:07:14.338 [25613] <2> vnet_pop_byte: vnet.c.186: errno: 232 0x000000e8
05:07:14.338 [25613] <2> vnet_pop_byte: vnet.c.188: Function failed: 43 0x0000002b
05:07:14.338 [25613] <2> vnet_pop_string: vnet.c.274: Function failed: 43 0x0000002b
05:07:14.338 [25613] <2> vnet_pop_signed: vnet.c.324: Function failed: 43 0x0000002b
05:07:14.338 [25613] <2> version_connect: vnet_vnetd.c.1803: Function failed: 43 0x0000002b
05:07:14.338 [25613] <2> vnet_connect_to_vnetd_extra: vnet_vnetd.c.182: status: 43 0x0000002b
05:07:15.349 [25613] <2> vnet_connect_to_vnetd_extra: vnet_vnetd.c.178: msg: VNETD CONNECT FROM 157.146.178.254.62893 TO 157.146.172.223.13724 fd = 9
05:07:15.352 [25613] <2> vnet_pop_byte: vnet.c.186: errno: 232 0x000000e8
05:07:15.352 [25613] <2> vnet_pop_byte: vnet.c.188: Function failed: 43 0x0000002b
05:07:15.352 [25613] <2> vnet_pop_string: vnet.c.274: Function failed: 43 0x0000002b
05:07:15.352 [25613] <2> vnet_pop_signed: vnet.c.324: Function failed: 43 0x0000002b
05:07:15.352 [25613] <2> version_connect: vnet_vnetd.c.1803: Function failed: 43 0x0000002b
05:07:15.352 [25613] <2> vnet_connect_to_vnetd_extra: vnet_vnetd.c.182: status: 43 0x0000002b
05:07:16.359 [25613] <2> vnet_connect_to_vnetd_extra: vnet_vnetd.c.178: msg: VNETD CONNECT FROM 157.146.178.254.62988 TO 157.146.172.223.13724 fd = 9
05:07:16.362 [25613] <2> vnet_pop_byte: vnet.c.186: errno: 232 0x000000e8
05:07:16.362 [25613] <2> vnet_pop_byte: vnet.c.188: Function failed: 43 0x0000002b
05:07:16.362 [25613] <2> vnet_pop_string: vnet.c.274: Function failed: 43 0x0000002b
05:07:16.362 [25613] <2> vnet_pop_signed: vnet.c.324: Function failed: 43 0x0000002b
05:07:16.362 [25613] <2> version_connect: vnet_vnetd.c.1803: Function failed: 43 0x0000002b
05:07:16.362 [25613] <2> vnet_connect_to_vnetd_extra: vnet_vnetd.c.182: status: 43 0x0000002b
05:07:17.369 [25613] <2> vnet_connect_to_vnetd_extra: vnet_vnetd.c.178: msg: VNETD CONNECT FROM 157.146.178.254.63095 TO 157.146.172.223.13724 fd = 9
05:07:17.372 [25613] <2> vnet_pop_byte: vnet.c.186: errno: 232 0x000000e8
05:07:17.372 [25613] <2> vnet_pop_byte: vnet.c.188: Function failed: 43 0x0000002b
05:07:17.372 [25613] <2> vnet_pop_string: vnet.c.274: Function failed: 43 0x0000002b
05:07:17.372 [25613] <2> vnet_pop_signed: vnet.c.324: Function failed: 43 0x0000002b
05:07:17.372 [25613] <2> version_connect: vnet_vnetd.c.1803: Function failed: 43 0x0000002b
05:07:17.372 [25613] <2> vnet_connect_to_vnetd_extra: vnet_vnetd.c.182: status: 43 0x0000002b
05:07:17.372 [25613] <2> vnet_connect_to_vnetd: vnet_vnetd.c.148: Function failed: 43 0x0000002b
05:07:17.372 [25613] <2> nb_vnetd_connect: comm.c.1828: vnet_connect_to_vnetd failed: 43
05:07:17.372 [25613] <2> bpcr_vnetd_connect_forward_socket_begin: nb_vnetd_connect(157.146.172.223) failed: 25
05:07:17.372 [25613] <2> bpcr_connect: bpcr_vnetd_connect_forward_socket_begin failed: 25
05:07:17.372 [25613] <2> ConnectToBPCD: bpcd_connect_and_verify(pepwmz00227, pepwmz00227) failed: 25
<16>bptestbpcd main: Function ConnectToBPCD(pepwmz00227) failed: 25
05:07:17.373 [25613] <16> bptestbpcd main: Function ConnectToBPCD(pepwmz00227) failed: 25
<2>bptestbpcd: cannot connect on socket
05:07:17.373 [25613] <2> bptestbpcd: cannot connect on socket
<2>bptestbpcd: EXIT status = 25
05:07:17.373 [25613] <2> bptestbpcd: EXIT status = 25
cannot connect on socket


please suggest....


 

[Mouse]

on 157.146.172.223 run

nslookup 157.146.178.254
and nslookup <hostname_of_157.146.178.254>

and make sure you can resolve your's master's hostname from ip and ip from hostname too

[Mouse]

on 157.146.172.223 run

nslookup 157.146.178.254
and nslookup <hostname_of_157.146.178.254>

and make sure you can resolve your's master's hostname from ip and ip from hostname too

[Marianne]

Do you have bpcd log on client? If not, create it and run bptesbpcd again. Please post contents of bpcd log.
Also check Windows firewall on client.

[Shiv_Sankar]

Hi Mari,

NSLOOKUP on 157.146.172.223

C:\Documents and Settings\>nslookup 157.146.178.254
Server:  dns.corp.pvt
Address:  157.146.177.134

Name:    nbmst1.corp.pvt
Address:  157.146.178.254

NSLOOKUP on 157.146.178.254

# nslookup 157.146.172.223
Using /etc/hosts on:  phis0065

looking up FILES
Name:    pepwmz00227.corp.pvt
Address:  157.146.172.223
Aliases:  pepwmz00227
 

Created bpcd directory with verbose to 5 and ran the bptestbpcd command. Below is the output:

13:50:06.156 [4832.4856] <2> ReadKeyfile: keyfile D:\Program Files\VERITAS\NetBackup\bin\keyfile.dat does not exist
13:50:06.156 [4832.4856] <2> bpcd main: ReadKeyfile failed
13:50:06.156 [4832.4856] <2> bpcd main: offset to GMT 18000
13:50:06.156 [4832.4856] <2> bpcd main: Got socket for input 416
13:50:06.156 [4832.4856] <2> logconnections: BPCD ACCEPT FROM 157.146.178.254.50523 TO 157.146.172.223.13724
13:50:06.156 [4832.4856] <2> bpcd main: setup_sockopts complete
13:50:06.156 [4832.4856] <2> nbconf_get_info: ..\libvlibs\nbconf_glue.cpp.231: NBCONF_LIB: D:\Program Files\VERITAS\NetBackup\bin\libVnbconf.dll
13:50:06.156 [4832.4856] <2> vauth_acceptor: ..\libvlibs\vauth_comm.c.362: no methods for address: no authentication required
13:50:06.156 [4832.4856] <2> bpcd main: no authentication required
13:50:06.156 [4832.4856] <2> bpcd peer_hostname: Connection from host nbmst1.corp.pep.pvt (157.146.178.254) port 50523
13:50:06.156 [4832.4856] <2> nbconf_get_info: ..\libvlibs\nbconf_glue.cpp.231: NBCONF_LIB: D:\Program Files\VERITAS\NetBackup\bin\libVnbconf.dll
13:50:06.156 [4832.4856] <2> bpcd valid_server: comparing nbmst1 and nbmst1.corp.pvt
13:50:06.156 [4832.4856] <4> bpcd valid_server: hostname comparison succeeded
13:50:06.359 [4832.4856] <2> bpcd main: output socket port number = 1
13:50:09.172 [4832.4856] <2> get_long: (2) premature end of file (byte 1)
13:50:09.172 [4832.4856] <2> get_vnetd_forward_socket: get_string ipc_string failed: 5
13:50:09.172 [4832.4856] <16> bpcd main: get_vnetd_forward_socket failed: 23

Pls provide your suggestions on this...!

[Marianne]

Is client in a DMZ?
Is Windows Firewall running on the client?
NBU version on client?
NBU version on Master?

[Lou_Prevost]

Marianne,

I have this same problem but the thread just ends with no further info or resolution that I can see.  The client Windows 2003 server is in a DMZ and there is no firewall running on the client.  The client is running a base 6.5 client (I downgraded from 6.5.4 in trying to resolve this.) and the Master is running 6.5.4 on Sun Solaris.  These backups used to work but recently began ending with the error code 41.
I have confirmed name resolution is working. 
Any help would be greatly appreciated.