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Error Trying to Restore Exchange 2010 Mailbox

Mike_Laforest
Level 3

Ok.  I think I've successfully backed up the Information Store using GRT.  But now I get a "database system error" when attempting to view an individual mailbox.  See attached screen shot.  Any ideas?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Mike_Laforest
Level 3

The progress made was that I can now see the individual mailboxes.  All I did was create a share on the directory that the backup goes to on the UNIX master/media server.

I'm restoring to the original location and overwriting existing messages.

Yes, Client Service account has full Exchange Admin rights.

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7 REPLIES 7

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

If I may ask - why are you trying to expand a 'Logs' folder?

Log folder does not look to me like an individual mailbox?

Have you tried to expand a user mailbox?

Have you gone through the 'About restoring individual Exchange mailbox and public folder items' section in the manual?

Mike_Laforest
Level 3

I received the error after clicking on a user mailbox.  Yes, I've gone through that section but until I can expand an actual mailbox, it doesn't really help me.

 

Could there be a connection issue between the master and the client?  Could it be an NFS issue?

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

I will do a search to see if I can find anything...
Screenshot looks like you were selecting 'Logs_" folder.

Just one small thing - is this perhaps a W2008 server?
I have personally experienced 'weird' errors because of UAC.
Certain NBU tasks would would 100% and others produced errors that don't make sence.
Closing the NBU Console and re-opening it with right-click, 'run as Administrator' fixed the proble.

Mike_Laforest
Level 3

Yes, our Exchange server is w2008 and our master/media server is HP-UX Itanium.

I'm making progress though.  I can now see the individual mailboxes(after sharing the diskfrom the unix box where the Information Store was backed up to) but when I attempt to restore two emails, I get the following errors:

 

10/18/2012 11:04:28 - begin Restore
10/18/2012 11:04:29 - restoring from image pailserv2.pail.local_1350571543
10/18/2012 11:04:30 - Info bprd (pid=20698) Restoring from copy 1 of image created Thu Oct 18 10:45:43 2012
10/18/2012 11:04:33 - Info bpbrm (pid=20713) PAILSERV2 is the host to restore to
10/18/2012 11:04:33 - Info bpbrm (pid=20713) reading file list from client
10/18/2012 11:04:33 - connecting
10/18/2012 11:04:33 - Info bpbrm (pid=20713) start nbfsd on client
10/18/2012 11:04:35 - Info bpbrm (pid=20713) start nbgre on client
10/18/2012 11:04:36 - Info tar (pid=0) Restore started
10/18/2012 11:04:36 - connected; connect time: 0:00:00
10/18/2012 11:05:08 - Error bpbrm (pid=20713) from client PAILSERV2: ERR - unable to create object for restore: \\PAILSERV2\Microsoft Information Store\Mailbox Database 2012082821\Database, rai error = 6
10/18/2012 11:05:08 - Error bpbrm (pid=20713) from client PAILSERV2: ERR - unable to create object for restore: \\PAILSERV2\Microsoft Information Store\Mailbox Database 2012082821\Database\Kevin Ellard [Kellard], rai error = 6
10/18/2012 11:05:18 - Error bpbrm (pid=20713) from client PAILSERV2: ERR - unable to create object for restore: \\PAILSERV2\Microsoft Information Store\Mailbox Database 2012082821\Database\Kevin Ellard [Kellard]\Top of Information Store, rai error = 6
10/18/2012 11:05:19 - Error bpbrm (pid=20713) from client PAILSERV2: ERR - unable to create object for restore: \\PAILSERV2\Microsoft Information Store\Mailbox Database 2012082821\Database\Kevin Ellard [Kellard]\Top of Information Store\Inbox, rai error = 6
10/18/2012 11:05:19 - Error bpbrm (pid=20713) from client PAILSERV2: ERR - unable to create object for restore: \\PAILSERV2\Microsoft Information Store\Mailbox Database 2012082821\Database\Kevin Ellard [Kellard]\Top of Information Store\Inbox\test from inside to pail. <00000000224e1b216d3ee247a14836548e8087530700ca581c129b30aa44915ae9ed34be3f3f00000011aa5c0000726c93ac12879d4ba61bcf737bb4e686000000002bf70000>, rai error = 6
10/18/2012 11:05:19 - Error bpbrm (pid=20713) from client PAILSERV2: ERR - unable to create object for restore: \\PAILSERV2\Microsoft Information Store\Mailbox Database 2012082821\Database\Kevin Ellard [Kellard]\Top of Information Store\Inbox\test <00000000224e1b216d3ee247a14836548e8087530700ca581c129b30aa44915ae9ed34be3f3f00000011aa5c0000726c93ac12879d4ba61bcf737bb4e686000000002bf80000>, rai error = 6
10/18/2012 11:05:19 - Info tar (pid=0) done. status 0
10/18/2012 11:05:19 - Info tar (pid=0) done. status: 5
10/18/2012 11:05:19 - Info tar (pid=0) done. status: 5: the restore failed to recover the requested files
10/18/2012 11:05:19 - Error bpbrm (pid=20713) client restore EXIT STATUS 5: the restore failed to recover the requested files
10/18/2012 11:05:19 - restored from image pailserv2.pail.local_1350571543; restore time: 0:00:50
10/18/2012 11:05:20 - end Restore; elapsed time 0:00:52
MS-Exchange policy restore error  (2810)
 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
Please tel what was done to 'make progress'? Also tell us more about restore options: Same or different location? NBU Client Service account has full Exchange Admin rights?

Mike_Laforest
Level 3

The progress made was that I can now see the individual mailboxes.  All I did was create a share on the directory that the backup goes to on the UNIX master/media server.

I'm restoring to the original location and overwriting existing messages.

Yes, Client Service account has full Exchange Admin rights.

Mike_Laforest
Level 3

Looks like our Exchange admin had forgotten to create a mailbox for the netbackup account on exchange.  Backups and restores now work for Exchange 2010!!!  Thanks for your help.