Error bptm (pid=xxxxx) error requesting media, TpErrno = Robot operation failed

Hello all,

We are currently having issues with one of our tape library, which have 6 tape drives in this library where 5 of them are currently down. Got this error as per mentioned in the subject, where eventually the said drive will downed by Veritas.

We able to perform inventory from NBU console also moving medias with robtest but still the issue persist. No error on the physical tape library. We tried to bring up one drive, let the duplication run on this drive, wait until media loaded into the drive and then run robtest. Everything look okay at first but eventually like an hour later there will be this error and the drive down again. This happen on 5 out of 6 drives. 

11/09/2019 08:15:46 - requesting resource LCM_mssba572-hcart-robot-tld-1
11/09/2019 08:15:48 - Info nbrb (pid=7708) Limit has been reached for the logical resource LCM_mssba572-hcart-robot-tld-1
11/09/2019 08:17:57 - granted resource  LCM_mssba572-hcart-robot-tld-1
11/09/2019 08:18:01 - started process RUNCMD (pid=159288)
11/09/2019 08:18:01 - ended process 0 (pid=159288)
11/09/2019 08:18:03 - begin Duplicate
11/09/2019 08:18:17 - requesting resource mssba572-hcart-robot-tld-1
11/09/2019 08:18:17 - requesting resource @aaaak
11/09/2019 08:18:17 - reserving resource @aaaak
11/09/2019 08:18:19 - awaiting resource mssba572-hcart-robot-tld-1. Waiting for resources. 
          Reason: Tape media server is not active, Media server: mssba572, 
          Robot Type(Number): TLD(1), Media ID: N/A, Drive Name: N/A, 
          Volume Pool: FS_DAILY_POOL, Storage Unit: mssba572-hcart-robot-tld-1, Drive Scan Host: N/A, 
          Disk Pool: N/A, Disk Volume: N/A 
11/09/2019 08:20:34 - awaiting resource mssba572-hcart-robot-tld-1. Waiting for resources. 
          Reason: Robotic library is down on server, Media server: mssba572, 
          Robot Type(Number): TLD(1), Media ID: N/A, Drive Name: N/A, 
          Volume Pool: FS_DAILY_POOL, Storage Unit: mssba572-hcart-robot-tld-1, Drive Scan Host: N/A, 
          Disk Pool: N/A, Disk Volume: N/A 
11/09/2019 08:20:45 - resource @aaaak reserved
11/09/2019 08:20:45 - granted resource  0938L4
11/09/2019 08:20:45 - granted resource  Drive002
11/09/2019 08:20:45 - granted resource  mssba572-hcart-robot-tld-1
11/09/2019 08:20:45 - granted resource  MediaID=@aaaak;DiskVolume=PureDiskVolume;DiskPool=dp_disk_mssba572;Path=PureDiskVolume;StorageServer=mssba572;MediaServer=mssba572
11/09/2019 08:20:47 - Info bpduplicate (pid=159288) window close behavior: Suspend
11/09/2019 08:29:41 - current media 0938L4 complete, requesting next media Any
11/09/2019 08:30:02 - current media -- complete, awaiting next media Any. Waiting for resources. 
          Reason: Drives are in use, Media server: mssba572, 
          Robot Type(Number): TLD(1), Media ID: N/A, Drive Name: N/A, 
          Volume Pool: FS_DAILY_POOL, Storage Unit: mssba572-hcart-robot-tld-1, Drive Scan Host: N/A, 
          Disk Pool: N/A, Disk Volume: N/A 
11/09/2019 08:47:57 - granted resource  0938L4
11/09/2019 08:47:57 - granted resource  Drive002
11/09/2019 08:47:57 - granted resource  mssba572-hcart-robot-tld-1
11/09/2019 08:55:35 - current media 0938L4 complete, requesting next media Any
11/09/2019 08:55:51 - current media -- complete, awaiting next media Any. Waiting for resources. 
          Reason: Drives are in use, Media server: mssba572, 
          Robot Type(Number): TLD(1), Media ID: N/A, Drive Name: N/A, 
          Volume Pool: FS_DAILY_POOL, Storage Unit: mssba572-hcart-robot-tld-1, Drive Scan Host: N/A, 
          Disk Pool: N/A, Disk Volume: N/A 
11/09/2019 09:17:55 - Error bpduplicate (pid=159288) Duplicate of backupid MSGSA578_1573214406 failed, termination requested by administrator (150).
11/09/2019 09:17:55 - Error bpduplicate (pid=159288) Status = no images were successfully processed.
11/09/2019 09:17:55 - end Duplicate; elapsed time 0:59:52
11/09/2019 15:41:35 - Info bptm (pid=166565) start
11/09/2019 15:41:35 - started process bptm (pid=166565)
11/09/2019 15:41:41 - Info bptm (pid=166565) start backup
11/09/2019 15:41:41 - Info bpdm (pid=166601) started
11/09/2019 15:41:41 - started process bpdm (pid=166601)
11/09/2019 15:41:42 - Info bpdm (pid=166601) reading backup image
11/09/2019 15:41:44 - Info bpdm (pid=166601) using 128 data buffers
11/09/2019 15:41:44 - Info bptm (pid=166565) Waiting for mount of media id 0938L4 (copy 2) on server mssba572.
11/09/2019 15:41:44 - Info bpdm (pid=166601) requesting nbjm for media
11/09/2019 15:41:44 - started process bptm (pid=166565)
11/09/2019 15:41:44 - mounting 0938L4
11/09/2019 15:41:44 - Info bptm (pid=166565) INF - Waiting for mount of media id 0938L4 on server mssba572 for writing.
11/09/2019 15:41:50 - begin reading
11/09/2019 15:50:28 - Error bptm (pid=166565) error requesting media, TpErrno = Robot operation failed
11/09/2019 15:50:28 - Warning bptm (pid=166565) media id 0938L4 load operation reported an error
11/09/2019 16:08:44 - Info bptm (pid=166565) Waiting for mount of media id 0938L4 (copy 2) on server mssba572.
11/09/2019 16:08:44 - started process bptm (pid=166565)
11/09/2019 16:08:44 - mounting 0938L4
11/09/2019 16:08:44 - Info bptm (pid=166565) INF - Waiting for mount of media id 0938L4 on server mssba572 for writing.
11/09/2019 16:16:21 - Error bptm (pid=166565) error requesting media, TpErrno = Robot operation failed
11/09/2019 16:16:22 - Warning bptm (pid=166565) media id 0938L4 load operation reported an error
11/09/2019 16:38:37 - Error bpdm (pid=166601) media manager terminated by parent process
11/09/2019 16:38:39 - Error bptm (pid=166565) media manager terminated by parent process
11/09/2019 16:38:48 - Info mssba572 (pid=166601) StorageServer=PureDisk:mssba572; Report=PDDO Stats for (mssba572): read: 65576 KB, CR received: 15633 KB, CR received over FC: 0 KB, dedup: 0.0%
termination requested by administrator  (150)

We also tried delete all 6 drives then reconfigure storage device but when the duplication job run, the same thing happened again. 

We are using

Veritas Netbackup Appliance 5230

Version 2.7.3 (in the midst of upgrade)

IBM TS3310 with LTO4 drives

Thank you 

mizi 

 

 

 

8 Replies

Re: Error bptm (pid=xxxxx) error requesting media, TpErrno = Robot operation failed

Hi

Did you verified that the Tape Library zoning with Appliance is still intact ? Please reachout to your SAN admin to verify tape drive zoning.

Meanwhile, you can run command on appliance elevated prompt

scan -tape

scan -changer

both commands should scan and show the drives zoned to the appliance.

Re: Error bptm (pid=xxxxx) error requesting media, TpErrno = Robot operation failed

Hello Pats_729,

Well, our SAN switch admin confirm everything is okay, we even change the the FC port on Appliance to another port but issue still persist. The LTO4 library still down 5 out of 6 drives.

Below are the scan command output. You guys may see a lot of drive but this is due to robot control path were selected on all of the drive on LTO4 library.

MSSBA572:/ # scan -changer
************************************************************
*********************** SDT_CHANGER ************************
************************************************************
------------------------------------------------------------
Device Name  : "/dev/sg41"
Passthru Name: "/dev/sg41"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     3576-MTL        636G"
Vendor ID  : "IBM     "
Product ID : "3576-MTL        "
Product Rev: "636G"
Serial Number: "000001311856_LLA"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     3576-MTL        000001311856_LLA"
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-3
Number of Drives : 6
Number of Slots  : 120
Number of Media Access Ports: 6
Drive 1 Serial Number      : "1320002221"
Drive 2 Serial Number      : "9310804050"
Drive 3 Serial Number      : "1310159213"
Drive 4 Serial Number      : "9310129495"
Drive 5 Serial Number      : "1310035164"
Drive 6 Serial Number      : "9310292343"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/sg37"
Passthru Name: "/dev/sg37"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     3576-MTL        636G"
Vendor ID  : "IBM     "
Product ID : "3576-MTL        "
Product Rev: "636G"
Serial Number: "000001311856_LLA"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     3576-MTL        000001311856_LLA"
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-3
Number of Drives : 6
Number of Slots  : 120
Number of Media Access Ports: 6
Drive 1 Serial Number      : "1320002221"
Drive 2 Serial Number      : "9310804050"
Drive 3 Serial Number      : "1310159213"
Drive 4 Serial Number      : "9310129495"
Drive 5 Serial Number      : "1310035164"
Drive 6 Serial Number      : "9310292343"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/sg35"
Passthru Name: "/dev/sg35"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     3576-MTL        636G"
Vendor ID  : "IBM     "
Product ID : "3576-MTL        "
Product Rev: "636G"
Serial Number: "000001311856_LLA"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     3576-MTL        000001311856_LLA"
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-3
Number of Drives : 6
Number of Slots  : 120
Number of Media Access Ports: 6
Drive 1 Serial Number      : "1320002221"
Drive 2 Serial Number      : "9310804050"
Drive 3 Serial Number      : "1310159213"
Drive 4 Serial Number      : "9310129495"
Drive 5 Serial Number      : "1310035164"
Drive 6 Serial Number      : "9310292343"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/sg33"
Passthru Name: "/dev/sg33"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     3576-MTL        636G"
Vendor ID  : "IBM     "
Product ID : "3576-MTL        "
Product Rev: "636G"
Serial Number: "000001311856_LLA"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     3576-MTL        000001311856_LLA"
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-3
Number of Drives : 6
Number of Slots  : 120
Number of Media Access Ports: 6
Drive 1 Serial Number      : "1320002221"
Drive 2 Serial Number      : "9310804050"
Drive 3 Serial Number      : "1310159213"
Drive 4 Serial Number      : "9310129495"
Drive 5 Serial Number      : "1310035164"
Drive 6 Serial Number      : "9310292343"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/sg31"
Passthru Name: "/dev/sg31"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     3576-MTL        636G"
Vendor ID  : "IBM     "
Product ID : "3576-MTL        "
Product Rev: "636G"
Serial Number: "000001311856_LLA"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     3576-MTL        000001311856_LLA"
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-3
Number of Drives : 6
Number of Slots  : 120
Number of Media Access Ports: 6
Drive 1 Serial Number      : "1320002221"
Drive 2 Serial Number      : "9310804050"
Drive 3 Serial Number      : "1310159213"
Drive 4 Serial Number      : "9310129495"
Drive 5 Serial Number      : "1310035164"
Drive 6 Serial Number      : "9310292343"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/sg39"
Passthru Name: "/dev/sg39"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     3576-MTL        710G"
Vendor ID  : "IBM     "
Product ID : "3576-MTL        "
Product Rev: "710G"
Serial Number: "000001324868_LLB"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     3576-MTL        000001324868_LLB"
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-3
Number of Drives : 7
Number of Slots  : 155
Number of Media Access Ports: 30
Drive 1 Serial Number      : "10WT069341"
Drive 2 Serial Number      : "10WT072106"
Drive 3 Serial Number      : "10WT069323"
Drive 4 Serial Number      : "10WT087042"
Drive 5 Serial Number      : "10WT069302"
Drive 6 Serial Number      : "10WT069301"
Drive 7 Serial Number      : "10WT069326"
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/sg29"
Passthru Name: "/dev/sg29"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     3576-MTL        636G"
Vendor ID  : "IBM     "
Product ID : "3576-MTL        "
Product Rev: "636G"
Serial Number: "000001311856_LLA"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     3576-MTL        000001311856_LLA"
Device Type    : SDT_CHANGER
NetBackup Robot Type: 8
Removable      : Yes
Device Supports: SCSI-3
Number of Drives : 6
Number of Slots  : 120
Number of Media Access Ports: 6
Drive 1 Serial Number      : "1320002221"
Drive 2 Serial Number      : "9310804050"
Drive 3 Serial Number      : "1310159213"
Drive 4 Serial Number      : "9310129495"
Drive 5 Serial Number      : "1310035164"
Drive 6 Serial Number      : "9310292343"
Flags : 0x0
Reason: 0x0
MSSBA572:/ # scan -tape
************************************************************
*********************** SDT_TAPE    ************************
************************************************************
------------------------------------------------------------
Device Name  : "/dev/nst23"
Passthru Name: "/dev/sg40"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     ULT3580-TD4     C7QH"
Vendor ID  : "IBM     "
Product ID : "ULT3580-TD4     "
Product Rev: "C7QH"
Serial Number: "9310292343"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULT3580-TD4     9310292343"
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst21"
Passthru Name: "/dev/sg36"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     ULT3580-TD4     C7QH"
Vendor ID  : "IBM     "
Product ID : "ULT3580-TD4     "
Product Rev: "C7QH"
Serial Number: "9310804050"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULT3580-TD4     9310804050"
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst20"
Passthru Name: "/dev/sg34"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     ULT3580-TD4     C7QH"
Vendor ID  : "IBM     "
Product ID : "ULT3580-TD4     "
Product Rev: "C7QH"
Serial Number: "1320002221"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULT3580-TD4     1320002221"
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst19"
Passthru Name: "/dev/sg32"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     ULT3580-TD4     C7QH"
Vendor ID  : "IBM     "
Product ID : "ULT3580-TD4     "
Product Rev: "C7QH"
Serial Number: "1310159213"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULT3580-TD4     1310159213"
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst18"
Passthru Name: "/dev/sg30"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     ULT3580-TD4     C7QB"
Vendor ID  : "IBM     "
Product ID : "ULT3580-TD4     "
Product Rev: "C7QB"
Serial Number: "9310129495"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULT3580-TD4     9310129495"
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst22"
Passthru Name: "/dev/sg38"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     ULT3580-TD6     G350"
Vendor ID  : "IBM     "
Product ID : "ULT3580-TD6     "
Product Rev: "G350"
Serial Number: "10WT069341"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULT3580-TD6     10WT069341"
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst17"
Passthru Name: "/dev/sg28"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     ULT3580-TD4     C7QB"
Vendor ID  : "IBM     "
Product ID : "ULT3580-TD4     "
Product Rev: "C7QB"
Serial Number: "1310035164"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULT3580-TD4     1310035164"
Device Type    : SDT_TAPE
NetBackup Drive Type: 3
Removable      : Yes
Device Supports: SCSI-3
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst16"
Passthru Name: "/dev/sg27"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     ULT3580-TD6     G350"
Vendor ID  : "IBM     "
Product ID : "ULT3580-TD6     "
Product Rev: "G350"
Serial Number: "10WT087042"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULT3580-TD6     10WT087042"
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst15"
Passthru Name: "/dev/sg26"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     ULT3580-TD6     G350"
Vendor ID  : "IBM     "
Product ID : "ULT3580-TD6     "
Product Rev: "G350"
Serial Number: "10WT069302"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULT3580-TD6     10WT069302"
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst14"
Passthru Name: "/dev/sg25"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     ULT3580-TD6     G350"
Vendor ID  : "IBM     "
Product ID : "ULT3580-TD6     "
Product Rev: "G350"
Serial Number: "10WT069301"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULT3580-TD6     10WT069301"
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst13"
Passthru Name: "/dev/sg24"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     ULT3580-TD6     G350"
Vendor ID  : "IBM     "
Product ID : "ULT3580-TD6     "
Product Rev: "G350"
Serial Number: "10WT069326"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULT3580-TD6     10WT069326"
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0
------------------------------------------------------------
Device Name  : "/dev/nst12"
Passthru Name: "/dev/sg23"
Volume Header: ""
Port: -1; Bus: -1; Target: -1; LUN: -1
Inquiry    : "IBM     ULT3580-TD6     G350"
Vendor ID  : "IBM     "
Product ID : "ULT3580-TD6     "
Product Rev: "G350"
Serial Number: "10WT072106"
WWN          : ""
WWN Id Type  : 0
Device Identifier: "IBM     ULT3580-TD6     10WT072106"
Device Type    : SDT_TAPE
NetBackup Drive Type: 16
Removable      : Yes
Device Supports: SCSI-6
Flags : 0x0
Reason: 0x0

We plan on rebooting the netbackup master just in case.

will update here soon after.

Thank you

 

Re: Error bptm (pid=xxxxx) error requesting media, TpErrno = Robot operation failed

Hi

Thanks for output. it confirms zoning is good and Netbackup can see the devices.

Now it will be very necessary to findout if Tape Drives have a tape stuck inside. If you are familier with robtest utility, please run it from the robot control host server (probably "MSSBA572" is the robot host for you).

/usr/openv/volmgr/bin/robtest

Refer to article

https://www.veritas.com/support/en_US/article.100016165

Highlighted

Re: Error bptm (pid=xxxxx) error requesting media, TpErrno = Robot operation failed

Make sure that robot drive number is not mistaken in NBU configuration - you can verify this by comparing serial numbers with the robot numbers...

Also make sure that tapes are not broken - visit the library web site and see its inventory some vendors provide BAD word in slot where is sitting suspected bad media.

Re: Error bptm (pid=xxxxx) error requesting media, TpErrno = Robot operation failed

@goliath_kj 

Can you please copy /var/log/messages on the Appliance for 9 Nov to messages.txt and upload here?

There are a bunch of errors throughout the day on Saturday - none of them about DOWN drives:


 

11/09/2019 08:18:19 - awaiting resource mssba572-hcart-robot-tld-1. Waiting for resources. 
          Reason: Tape media server is not active, Media server: mssba572, 
         

 


Was there a comms problem between the master and media server at this time?


11/09/2019 08:20:34 - awaiting resource mssba572-hcart-robot-tld-1. Waiting for resources. 
          Reason: Robotic library is down on server, Media server: mssba572, 


Did you check processes running on the media server? 
Any chance that someone ran robtest at this time?
Bear in mind that you should not run robtest while backups are running and tape mounts are due - robtest will override NBU robot control.


11/09/2019 15:50:28 - Error bptm (pid=166565) error requesting media, TpErrno = Robot operation failed
11/09/2019 15:50:28 - Warning bptm (pid=166565) media id 0938L4 load operation reported an error
11/09/2019 16:08:44 - Info bptm (pid=166565) Waiting for mount of media id 0938L4 (copy 2) on server mssba572.
11/09/2019 16:08:44 - started process bptm (pid=166565)
11/09/2019 16:08:44 - mounting 0938L4
11/09/2019 16:08:44 - Info bptm (pid=166565) INF - Waiting for mount of media id 0938L4 on server mssba572 for writing.
11/09/2019 16:16:21 - Error bptm (pid=166565) error requesting media, TpErrno = Robot operation failed

Hopefully there will be some info in messages file about the 'Robot / load operation'. 

Re: Error bptm (pid=xxxxx) error requesting media, TpErrno = Robot operation failed

Hi Marianne,

It could be me that running the robtest during the duplication job. Now the all drives reside in the LTO4 library running as usual after we reboot the master server.

Thank you

Re: Error bptm (pid=xxxxx) error requesting media, TpErrno = Robot operation failed

Always remember that robtest takes full control of the robot. 

The tape drives will all go into AVR status while robtest is running. 

Re: Error bptm (pid=xxxxx) error requesting media, TpErrno = Robot operation failed

Your SAN device zoning, and your tape changer LUN presentation, and your tape drive LUN presentation, are all definitely messed up... because you can see one robot (with six LTO4 drives) six times and you see another robot (with seven LTO6 drives) once.