Error code 48

[Home_224]

Dear All,

I add new unix client on the NBU console, and test the backup, but the client hostname could not be found (48),  then I already add the host name on the media server, master server, run the bptestbpcd -client  hostname -verbose -debug, with the exit code = 0 then run the backup for testing, but still to get the error code 48. 

Kindly to advice the issue I get this error code even hostname existing in the master and media server.

Thanks,

[Thiago_Ribeiro]

Hi @Home_224 

Whats the policy type?

Did you use the bpclntcmd command?

https://www.veritas.com/support/en_US/article.100017942?profileURL=https%3A%2F%2Fvam-profile.veritas...

[RamNagalla]

Do you see any typo in client names, and can past the failed job detail status and successfull bptestbpcd output?

can you also confirm backup job is using the same media server that had successfull restult with bptestbpcd?

also try clearing hostcache 

Windows: Install_Path\NetBackup\bin\bpclntcmd -clear_host_cache.

UNIX: /usr/openv/netbackup/bin/bpclntcmd -clear_host_cache.

[vtas_chas]

Have you validated full forward and reverse resolution from the client, too?  My guess is you're having an issue at the client, not the Master, but also double/triple check the hostname as it appears in the UI.  I've fat-fingered many client names in the console and gotten it right when troubleshooting, and spent many hours banging my head against that simple wall.

Also, are you using long or short name?  I have seen issues in environmental DNS where some DNS servers return a different result based on long or short name when one server in the environment doesn't respond correctly.  Might be a long shot, but doing a dig on each name server the Master is configured is a good troubleshooting step.

[Hamza_H]

Hi,

as suggested before, try the bpclntcmd command on master media & client

on the client also, try bpclntcmd -pn 

also check IP/NAME resolution.

how many media servers do you have?

on the backup job details, take not of the media server used to communicate with the client.

on the console, are you able to browse on client's properties? if yes, then the problem must be on the media server..

if not, then check communications between master & client.

[Home_224]

Hi @Hamza_H 

I have one unix media server, window media server and two vcs configure on the master server.  I input the hostname in the host record and use bptestbpcd test with return code is 0.  I input the hostname fqdn in the host record.

[Home_224]

@RamNagalla 

I am sure the hostname is correct. Let me try to use the command to bpclntcmd -clear_host_cache when i back to office next week 

Thanks

[Home_224]

@Thiago_Ribeiro 

I use the test policy and add the client without problem. I will follow your instruction to run the command next week and get the result to you 

[Home_224]

@vtas_chas 

I 'm follow the existing NBU Client as the example for the client fqdn hostname. 

[vtas_chas]

I'd go back to the very beginning to troubleshoot this.

Start with the operating system.  Can the Master ping short and long name of the client?  Can the Media ping short and long name of the client?  Can the client ping short and long name of both Master and Media?

Can Master, Media and Client all resolve the reverse DNS of each other?

[Home_224]

Hi RamNagalla,

The current version is no bpclntcmd -clear_host_cache

[Home_224]

Dear All,

The result from the server and client are normal, it can test connection between server and client 

On the serve side 

bplntcmd -pn client without error

bptestbpcd -client with return code  =0 

On the client side

bplntcmd -self test without error

Thanks,

[Home_224]

Can the Master ping short and long name of the client? yes it can 

Can the Media ping short and long name of the client? yes it can 

Can the client ping short and long name of both Master and Media? yes it can 

[L_BR]

And reverse lookup with the IP address of the client?

[Home_224]

@L_BR 

Yes i can use the IP address to reserve the client 

[Marianne]

@Home_224 

Have you tested connectivity between media server and client as well? 

[Home_224]

Yes, I already test the connnection both on the media, master and client.  All test ok . 

[Marianne]

@Home_224 

You need to show us what you see. 
My suspicion is a typo error in the policy or in hosts file(s). 

Sometimes a different pair of eyes is needed to see where the problem is. 

Please ask your customer for TEXT output of commands (not photos or screenshots):

On master: 
bpclntcmd -hn <client-name>
bpclntcmd -ip <client-ip>
bppllist <policy-name> -U

On media server: 
bpclntcmd -hn <client-name>
bpclntcmd -ip <client-ip>

[Home_224]

@Marianne 

I will do that when I go back to office next week. 

Thank you  

[Home_224]

@Marianne 

On master 

 bpclntcmd -hn saenaefile41

bpclntcmd -hn saenaefile41
host saenaefile41: saenaefile41 at 172.32.23.235 (0xac2017eb)

bpclntcmd -ip 172.32.23.235
checkhaddr: host : saenaefile41: saenaefile41 at 172.32.23.235 (0xac2017eb)

bppllist other_win_os -U
the specified policy does not exist in the configuration database (230)

bptestbpcd -client saenaefile41 -debug -verbose
18:42:57.593 [10557] <2> bptestbpcd: VERBOSE = 5
18:42:57.594 [10557] <2> read_client: ?
18:42:57.595 [10557] <2> read_client: opendir() failed: saenaefile41: No such file or directory (2)
18:42:57.595 [10557] <2> ConnectToBPCD: db_getCLIENT(saenaefile41) failed: 227
18:42:57.598 [10557] <2> vauth_get_user_name: vauth_comm.c.687: cached_user_name: root
18:42:57.598 [10557] <2> vauth_get_user_name: vauth_comm.c.689: cached_user_name: :root
18:42:57.598 [10557] <2> vauth_get_user_name: vauth_comm.c.695: user_name: :root
18:42:57.599 [10557] <2> local_bpcr_connect: bpcr.c.276: connect_opts = 0x01000100 connect_opts2 = 0x01000100
18:42:57.599 [10557] <2> local_bpcr_connect: bpcr.c.283: connect_opts = 0x01000100
18:42:57.599 [10557] <2> local_bpcr_connect: bpcr.c.322: daemon_port_type = 0
18:42:57.600 [10557] <2> init_cache: vnet_hosts.c.1045: host_cache_size: 200 0x000000c8
18:42:57.601 [10557] <2> init_cache: vnet_hosts.c.1046: cache_time: 3600 0x00000e10
18:42:57.601 [10557] <2> init_cache: vnet_hosts.c.1060: host_failed_cache_size: 40 0x00000028
18:42:57.601 [10557] <2> init_cache: vnet_hosts.c.1061: cache_time: 3600 0x00000e10
18:42:57.602 [10557] <2> init_cache: vnet_hosts.c.1045: host_cache_size: 200 0x000000c8
18:42:57.602 [10557] <2> init_cache: vnet_hosts.c.1046: cache_time: 3600 0x00000e10
18:42:57.602 [10557] <2> init_cache: vnet_hosts.c.1060: host_failed_cache_size: 40 0x00000028
18:42:57.602 [10557] <2> init_cache: vnet_hosts.c.1061: cache_time: 3600 0x00000e10
18:42:57.603 [10557] <2> vnet_async_connect: vnet_vnetd.c.4039: connect in progress: 0 0x00000000
18:43:07.619 [10557] <2> vnet_async_connect: vnet_vnetd.c.4039: connect in progress: 1 0x00000001
18:46:42.345 [10557] <2> vnet_async_connect: vnet_vnetd.c.4237: getsockopt SO_ERROR returned: 145 0x00000091
18:46:52.362 [10557] <2> vnet_async_connect: vnet_vnetd.c.4039: connect in progress: 0 0x00000000
18:47:02.375 [10557] <2> vnet_async_connect: vnet_vnetd.c.4237: getsockopt SO_ERROR returned: 145 0x00000091
18:47:13.391 [10557] <2> vnet_async_connect: vnet_vnetd.c.4039: connect in progress: 1 0x00000001
18:47:59.785 [10557] <2> vnet_async_connect: vnet_vnetd.c.3812: ran out of time before connect: 302 0x0000012e
18:47:59.786 [10557] <2> vnet_async_connect: vnet_vnetd.c.3812: ran out of time before connect: 302 0x0000012e
18:47:59.786 [10557] <2> vnet_connect_to_service_or_vnetd: vnet_vnetd.c.3571: vnet_async_connect failed: 18 0x00000012
18:47:59.786 [10557] <2> nb_connect_to_vnetd_or_legacy: comm.c.2030: vnet_connect_to_vnetd_or_service failed: 18
18:47:59.786 [10557] <2> local_bpcr_connect: nb_connect_to_vnetd_service(saenaefile41) failed: 25
18:47:59.786 [10557] <2> local_bpcr_connect: Can't connect to client devnaebat41.uat.immd.hksarg
18:47:59.786 [10557] <2> ConnectToBPCD: bpcd_connect_and_verify(saenaefile41, saenaefile41) failed: 25
<16>bptestbpcd main: Function ConnectToBPCD(saenaefile41) failed: 25
18:47:59.786 [10557] <16> bptestbpcd main: Function ConnectToBPCD(saenaefile41) failed: 25
<2>bptestbpcd: cannot connect on socket
18:47:59.787 [10557] <2> bptestbpcd: cannot connect on socket
<2>bptestbpcd: EXIT status = 25
18:47:59.787 [10557] <2> bptestbpcd: EXIT status = 25
cannot connect on socket

On media 

bpclntcmd.exe -hn saenaefile41

host saenaefile41: saenaefile41 at 172.32.23.235 (0xeb1720ac)

bpclntcmd.exe -ip 172.32.23.235 

checkhaddr: host : saenaefile41: saenaefile41 at 172.32.23.235 (0xeb1720ac)

Thanks,