04-05-2017 04:19 AM
Hi All,
This is to inform that we are getting error code 58 on one client.
As per the error we did all troubleshooting on this.
We are able to ping master server and master server also able to ping client server. But master is not able to communicate client.
We did reinstall client software and also upgrade it to 7.7.2. But still facing same issue.
Please give your suggestion . Thanks in advance.
04-05-2017 04:22 AM
Ping proves that the server is online, it does not prove that the netbackup processes or the port that it uses is online/open. So you did some of the troubleshooting, not all of it.
Ensure that name resolution is working.
Perform the following on the client
telnet localhost 1556
telnet master 1556
Perform the following on the Master/Media
telnet client 1555
04-05-2017 06:37 AM - edited 04-05-2017 06:38 AM
Is this unix or Windows Client ??
Have you checked if Netbackup client services are running on the client?
does your client have multiple interfaces ? (prod ip or backup ip etc)
some basic steps which you may want to try
from Master and teh media servers
ping <client-name>
ping <Client - IP>
bptestbpcd -client <clientname> -debug -verbose
on the client Machines ,
if UNIX
netstat -an | grep -i 13782
netstat -an | grep -i 13724
if windows
netstat -an | findstr 13782
netstat -an | findstr 13724
can you post above commands output ?
04-05-2017 09:35 AM
My support vendor has suggested this:
From the Master:
[installpath]/netbackup/bin/bpclntcmd -pn
[installpath]/netbackup/bin/bpclntcmd -hn [shortname of Client]
[installpath]/netbackup/bin/bpclntcmd -hn [FQDN of Client]
[installpath]/netbackup/bin/bpclntcmd -ip [IP of client]
[installpath]/netbackup/bin/bptestnetconn -v -s -f -r
From the client:
[installpath]/netbackup/bin/bpclntcmd -pn
[installpath]/netbackup/bin/bpclntcmd -hn [shortname of Master]
[installpath]/netbackup/bin/bpclntcmd -hn [FQDN of Master]
[installpath]/netbackup/bin/bpclntcmd -ip [IP of master]
[installpath]/netbackup/bin/bptestnetconn -v -s -f -r
04-05-2017 04:10 PM
Should have told us the OS of the client..
Anyway, have you disabled the firewall on the client?
For Linux clients, it's common to forget about the firewall.. (at least for me):
Redhat Linux: service iptables status
SuSe Linux: SuSEfirewall2 status
04-05-2017 08:36 PM