Error code 84 with diffrent tape drives

[mubarack_s]

Hi ,

             We are getting error code 84 with our env. We have clenaed tape drives to to elimate this error still error persist. Kindly find the below error logs of three diffrent backups. we are having 4 tape drives, and this  error happening with diffrent tape drives every time. Could anyone pls help me to resove this?

          As per the log "MTWEOF failed during error recovery, Input/output error " is repeated error.

       As per the link http://www.symantec.com/business/support/index?page=content&id=TECH59178 to eliminste this error need to upgrade the hardware. Can you share me any other solution for this?
 

Error log 1

=======

00:24:05.481 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
00:24:05.481 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
00:24:05.532 [27665] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.58725 TO 10.125.25.16.13724
00:24:05.733 [27665] <4> report_throughput: VBRT 1 27665 1 2 /DB_BKP/RACDB2 HP.ULTRIUM4-SCSI.003 @aaac2 PL1006 0 0 1 0 240000  240000 (bptm.c.27906)
00:24:05.733 [27665] <2> write_data: Total Kbytes transferred 960000
00:31:25.562 [28697] <2> bptm: INITIATING (VERBOSE = 5): -rptdrv -jobid -1315393817 -jm
00:31:25.563 [28697] <2> bptm: PORT_STATUS = 0x00000000
00:31:25.563 [28697] <2> drivename_open: Called with Create 0, file HP.ULTRIUM4-SCSI.003
00:31:25.563 [28697] <2> drivename_checklock: Called
00:31:25.563 [28697] <2> drivename_checklock: PID 27665 has lock
00:31:25.563 [28697] <2> report_drives: DRIVE = HP.ULTRIUM4-SCSI.003 LOCK = TRUE CURTIME = 1316190685
00:31:25.563 [28697] <2> report_drives: MODE = 0
00:31:25.563 [28697] <2> report_drives: TIME = 1316187657
00:31:25.563 [28697] <2> report_drives: MASTER = SS93VPBK01-01
00:31:25.563 [28697] <2> report_drives: SR_KEY = 0 1
00:31:25.563 [28697] <2> report_drives: PATH = /dev/rmt/3cbn
00:31:25.563 [28697] <2> report_drives: MEDIA = PL1006
00:31:25.563 [28697] <2> report_drives: REQID = -1315393795
00:31:25.563 [28697] <2> report_drives: ALOCID = 566755
00:31:25.563 [28697] <2> report_drives: RBID = {3BFD0458-E07A-11E0-9C8E-00238B76E8EA}
00:31:25.563 [28697] <2> report_drives: PID = 27665
00:31:25.563 [28697] <2> report_drives: FILE = /usr/openv/netbackup/db/media/tpreq/drive_HP.ULTRIUM4-SCSI.003
00:31:25.563 [28697] <2> main: Sending [EXIT STATUS 0] to NBJM
00:31:25.563 [28697] <2> bptm: EXITING with status 0 <----------
00:35:47.888 [27665] <2> send_MDS_msg: KBYTES_WRITTEN 0 {3BF66A76-E07A-11E0-974B-00238B76E8EA} 566754 1 1000000 118961
00:35:47.889 [27665] <2> JobInst::sendIrmMsg: starting
00:35:47.890 [27665] <2> JobInst::sendIrmMsg: returning
00:41:25.587 [28875] <2> bptm: INITIATING (VERBOSE = 5): -rptdrv -jobid -1315393821 -jm
00:41:25.588 [28875] <2> bptm: PORT_STATUS = 0x00000000
00:41:25.588 [28875] <2> drivename_open: Called with Create 0, file HP.ULTRIUM4-SCSI.003
00:41:25.588 [28875] <2> drivename_checklock: Called
00:41:25.588 [28875] <2> drivename_checklock: PID 27665 has lock
00:41:25.588 [28875] <2> report_drives: DRIVE = HP.ULTRIUM4-SCSI.003 LOCK = TRUE CURTIME = 1316191285
00:41:25.588 [28875] <2> report_drives: MODE = 0
00:41:25.588 [28875] <2> report_drives: TIME = 1316187657
00:41:25.588 [28875] <2> report_drives: MASTER = SS93VPBK01-01
00:41:25.588 [28875] <2> report_drives: SR_KEY = 0 1
00:41:25.588 [28875] <2> report_drives: PATH = /dev/rmt/3cbn
00:41:25.588 [28875] <2> report_drives: MEDIA = PL1006
00:41:25.588 [28875] <2> report_drives: REQID = -1315393795
00:41:25.588 [28875] <2> report_drives: ALOCID = 566755
00:41:25.588 [28875] <2> report_drives: RBID = {3BFD0458-E07A-11E0-9C8E-00238B76E8EA}
00:41:25.588 [28875] <2> report_drives: PID = 27665
00:41:25.588 [28875] <2> report_drives: FILE = /usr/openv/netbackup/db/media/tpreq/drive_HP.ULTRIUM4-SCSI.003
00:41:25.588 [28875] <2> main: Sending [EXIT STATUS 0] to NBJM
00:41:25.588 [28875] <2> bptm: EXITING with status 0 <----------
00:44:17.178 [27665] <2> signal_parent: sending SIGUSR1 to bpbrm (pid = 27663)
00:44:17.178 [27665] <2> write_data: attempting write error recovery, err = 5
00:44:17.178 [27665] <2> tape_error_rec: error recovery to block 4357090 requested
00:44:17.178 [27665] <2> tape_error_rec: attempting error recovery, delay 3 minutes before next attempt, tries left = 5
00:47:17.186 [27665] <2> io_ioctl: command (0)MTWEOF 0 from (overwrite.c.503) on drive index 3
00:47:17.186 [27665] <2> io_ioctl: MTWEOF failed during error recovery, I/O error
00:47:17.186 [27665] <2> io_close: closing /usr/openv/netbackup/db/media/tpreq/drive_HP.ULTRIUM4-SCSI.003, from overwrite.c.541
00:47:17.187 [27665] <2> tape_error_rec: SCSI RESERVE
00:47:17.189 [27665] <2> tape_error_rec: absolute block position of media after error is 4355343 (with buffer is 4355343)
00:47:17.203 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
00:47:17.203 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
00:47:17.260 [27665] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.59219 TO 10.125.25.16.13724
00:47:17.460 [27665] <16> write_data: cannot write image to media id PL1006, drive index 3, I/O error
00:47:17.460 [27665] <2> send_MDS_msg: DEVICE_STATUS 1 566755 SS93VPBK04-01 PL1006 4000065 HP.ULTRIUM4-SCSI.003 2000010 WRITE_ERROR 0 0
00:47:17.608 [27665] <2> log_media_error: successfully wrote to error file - 09/17/11 00:47:17 PL1006 3 WRITE_ERROR HP.ULTRIUM4-SCSI.003
00:47:17.623 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
00:47:17.623 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
00:47:17.689 [27665] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.59220 TO 10.125.25.16.13724
00:47:17.890 [27665] <16> terminate_twin: INF - media write error (84), cannot continue with copy 2
00:47:17.904 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
00:47:17.904 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
00:47:17.969 [27665] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.59221 TO 10.125.25.16.13724
00:47:18.169 [27665] <2> db_getCLIENT: db_CLIENTreceive: no entity was found 227
00:47:18.169 [27665] <2> hosts_equal: Comparing hosts <SS93VPDB03-NB> and <SS93VPDB03-NB>
00:47:18.169 [27665] <2> hosts_equal: names are the same
00:47:18.263 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
00:47:18.263 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpcd
00:47:18.264 [27665] <2> logconnections: BPCD CONNECT FROM 10.125.25.28.59222 TO 10.125.25.31.13724
00:47:18.265 [27665] <2> vnet_connect_to_vnetd_extra: vnet_vnetd.c.182: msg: VNETD CONNECT FROM 10.125.25.28.59223 TO 10.125.25.31.13724 fd = 8
00:47:18.360 [27665] <2> vnet_vnetd_connect_forward_socket_begin: vnet_vnetd.c.535: VN_REQUEST_CONNECT_FORWARD_SOCKET: 10 0x0000000a
00:47:18.362 [27665] <2> vnet_vnetd_connect_forward_socket_begin: vnet_vnetd.c.552: ipc_string: /tmp/vnet-03367316191638361241000000000-zna4Kg
00:47:18.716 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
00:47:18.716 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
00:47:18.779 [27665] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.59224 TO 10.125.25.16.13724
00:47:18.998 [27665] <2> check_error_history: just tpunmount: called from bptm line 3828, EXIT_Status = 84
00:47:18.998 [27665] <2> drivename_write: Called with mode 1
00:47:18.999 [27665] <2> drivename_unlock: unlocked
00:47:18.999 [27665] <2> drivename_close: Called for file HP.ULTRIUM4-SCSI.003
00:47:18.999 [27665] <2> tpunmount: NOP: MEDIA_DONE 0 118961 1 PL1006 4000065 180 {3BFD0458-E07A-11E0-9C8E-00238B76E8EA}
00:47:19.182 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
00:47:19.182 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
00:47:19.249 [27665] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.59225 TO 10.125.25.16.13724
00:47:19.450 [27665] <4> report_throughput: VBRT 1 27665 1 1 /DB_BKP/RACDB2 @aaac2 0 1 0 120000  120000 (bptm.c.27906)
00:47:19.450 [27665] <2> write_data: Total Kbytes transferred 1080000
00:49:29.752 [27665] <2> send_MDS_msg: KBYTES_WRITTEN 0 {3BF66A76-E07A-11E0-974B-00238B76E8EA} 566754 1 2000000 118961
00:49:29.752 [27665] <2> JobInst::sendIrmMsg: starting
00:49:29.752 [27665] <2> JobInst::sendIrmMsg: returning
00:50:03.227 [27668] <2> fill_buffer: [27665] socket is closed, waited for empty buffer 255 times, delayed 347494 times, read 2235808 Kbytes
00:50:03.232 [27665] <2> write_data: writing block shorter than BUFF_SIZE, 32768 bytes
00:50:03.232 [27665] <2> write_data: writing short block, 32768 bytes, remainder 0
00:50:03.233 [27665] <2> wait_for_sigcld: waiting for child to exit, timeout is 3600
00:50:03.233 [27665] <2> child_wait: waitpid returned zero, no children waiting (tmcommon.c:5639)
00:50:03.244 [27665] <2> Media_siginfo_print: 0: delay 0 signo SIGCHLD:18 code 1 pid 27668
00:50:03.244 [27665] <2> child_wait: SIGCHLD: exit=0, signo=0 core=no, pid=27668 (tmcommon.c:5639)
00:50:03.244 [27665] <2> write_data: waited for full buffer 13003 times, delayed 16735 times
00:50:03.244 [27665] <2> write_data: Total Kbytes transferred 2235808
00:50:03.244 [27665] <2> write_backup: write_data() returned, exit_status = 0, CINDEX = 0, TWIN_INDEX = 0, backup_status = 0
00:50:03.244 [27665] <2> write_backup: tp.tv_sec = 1316191803, stp.tv_sec = 1316187817, tp.tv_usec = 233008, stp.tv_usec = 325255, et = 3985908, mpx_total_kbytes[TWIN_INDEX = 0] = 2235808
00:50:03.257 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
00:50:03.257 [27665] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
00:50:03.258 [27665] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.59298 TO 10.125.25.16.13724
00:50:03.440 [27665] <4> report_throughput: VBRT 1 27665 5 1 /DB_BKP/RACDB2 @aaac2 0 1 0 1155808  1155808 (bptm.c.22568)
00:50:03.440 [27665] <2> bp_sts_close_image: 0 <SS93VPDB03-NB_1316187641_C1_F1 0 1> 1 4 1 1 1 0 complete flag (64)(M_BACKUP_COMPLETE ), close type (1)(STS_CLOSEF_IH_COMPLETE )

 Error log 2:

========

02:01:44.372 [592] <2> hosts_equal: Comparing hosts <SS93VPBK04-01> and <SS93VPBK04-01>
02:01:44.372 [592] <2> hosts_equal: names are the same
02:01:44.372 [592] <2> hosts_equal: Comparing hosts <SS93VPBK04-01> and <SS93VPBK04-01>
02:01:44.372 [592] <2> hosts_equal: names are the same
02:01:44.372 [592] <2> hosts_equal: Comparing hosts <SS93VPBK04-01> and <SS93VPBK04-01>
02:01:44.372 [592] <2> hosts_equal: names are the same
02:01:44.373 [592] <2> hosts_equal: Comparing hosts <SS93VPBK04-01> and <SS93VPBK04-01>
02:01:44.373 [592] <2> hosts_equal: names are the same
02:01:44.373 [592] <2> bptm: STS attach host is SS93VPBK04-01
02:01:44.387 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
02:01:44.388 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
02:01:44.450 [592] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.61765 TO 10.125.25.16.13724
02:01:44.670 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
02:01:44.670 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
02:01:44.740 [592] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.61766 TO 10.125.25.16.13724
02:01:44.940 [592] <4> report_client: VBRC 2 592 1 SS93VPDB01U-NB_1316196100 0 All_DB_Server_Sys 1 Daily_Differentail_inc 0 2 1 2
02:01:44.955 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
02:01:44.955 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
02:01:45.020 [592] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.61767 TO 10.125.25.16.13724
02:01:45.221 [592] <2> stu_name_to_monitor: job_id = 119127
02:01:45.235 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
02:01:45.235 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpjobd
02:01:45.300 [592] <2> job_connect: SO_KEEPALIVE set on socket 6 for client SS93VPBK01-01
02:01:45.300 [592] <2> logconnections: BPJOBD CONNECT FROM 10.125.25.28.61768 TO 10.125.25.16.13724
02:01:45.300 [592] <2> job_authenticate_connection: ignoring VxSS authentication check for now...
02:01:45.300 [592] <2> job_connect: Connected to the host SS93VPBK01-01 contype 10 jobid <119127> socket <6>
02:01:45.300 [592] <2> job_connect: Connected on port 61768
02:01:45.300 [592] <2> stu_name_to_monitor: stuName = 'SS93VPBK04-01_DB_ALL'
02:01:45.300 [592] <2> create_basicdisk_lsu: entry /DB_BKP/DB_ALL 0 bed1e8
02:01:45.300 [592] <2> bp_sts_get_lsu: entry /DB_BKP/DB_ALL
02:01:45.314 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
02:01:45.314 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
02:01:45.370 [592] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.61769 TO 10.125.25.16.13724
02:01:45.571 [592] <2> retrieveLocalPatchVersion: Reading from /usr/openv/netbackup/version
02:01:45.571 [592] <2> parsePatchVersionString: parsing = >6.5.6
<
02:01:45.571 [592] <2> parsePatchVersionString: theRest = ><
02:01:45.585 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
02:01:45.585 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
02:01:45.650 [592] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.61770 TO 10.125.25.16.13724
02:01:45.783 [592] <4> TZ: Send Timezone offset=-28800
02:01:45.783 [592] <2> retrieveLocalPatchVersion: Reading from /usr/openv/netbackup/version
02:01:45.783 [592] <2> parsePatchVersionString: parsing = >6.5.6
<
02:01:45.783 [592] <2> parsePatchVersionString: theRest = ><
02:01:45.861 [592] <4> TZ: Recv Timezone offset=-28800-local=-28800
02:01:45.861 [592] <4> db_CLASSunmarshal: Remote timezone offset = -28800
02:01:45.861 [592] <4> db_CLASSunmarshal: Remote timezone offset = -28800
02:01:45.861 [592] <4> db_CLASSunmarshal: Remote timezone offset = -28800
02:01:45.862 [592] <4> write_disk_header: Data Classification & Storage Lifecycle action 8
02:01:45.862 [592] <2> construct_sts_isid: master_server SS93VPBK01-01, client SS93VPDB01U-NB, backup_time 1316196100, copy_number 1, stream_number 2, fragment_number 0, resume_number 0
02:01:45.862 [592] <2> bp_sts_open_image: STSBasicDisk:SS93VPBK04-01 /DB_BKP/DB_ALL SS93VPDB01U-NB_1316196100_C1_HDR 1 1 1 sth 0 2 8 LSU 0x7 0x1 0x2 saveas 0x4
02:01:45.862 [592] <2> SS93VPBK04-01: entering stspi_create_image(4)
02:01:45.863 [592] <2> bp_sts_close_image: 0 <SS93VPDB01U-NB_1316196100_C1_HDR 2 1> 1 4 1 1 1 0 complete flag (64)(M_BACKUP_COMPLETE ), close type (1)(STS_CLOSEF_IH_COMPLETE )
02:01:45.865 [592] <2> construct_sts_isid: master_server SS93VPBK01-01, client SS93VPDB01U-NB, backup_time 1316196100, copy_number 1, stream_number 2, fragment_number 1, resume_number 0
02:01:45.865 [592] <2> bp_sts_open_image: STSBasicDisk:SS93VPBK04-01 /DB_BKP/DB_ALL SS93VPDB01U-NB_1316196100_C1_F1 1 1 1 sth 0 2 8 LSU 0x7 0x1 0x2 saveas 0x4
02:01:45.865 [592] <2> SS93VPBK04-01: entering stspi_create_image(4)
02:01:45.865 [592] <2> io_open_disk: file SS93VPDB01U-NB_1316196100_C1_F1 successfully opened
02:01:45.865 [592] <2> bp_sts_is_filesystem_exported: Storage host SS93VPBK04-01 is not a nearstore
02:01:45.880 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
02:01:45.880 [592] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
02:01:45.950 [592] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.61771 TO 10.125.25.16.13724
02:01:46.178 [592] <2> add_disk_frag: added disk fragment for backupid SS93VPDB01U-NB_1316196100, copy 1, fragment 1
02:01:46.178 [592] <2> add_disk_frag: media type = 0, media_subtype = 1
02:01:46.178 [592] <2> drivename_open: Called with Create 1, file HP.ULTRIUM4-SCSI.001
02:01:46.178 [592] <2> drivename_lock: lock established
02:01:46.178 [592] <2> drivename_write: Called with mode 0
02:01:46.179 [592] <2> db_byid: search for media id PL1027
02:01:46.184 [592] <2> bptm media_id_to_monitor: job_id = 119128
02:01:46.184 [592] <2> bptm media_id_to_monitor: pDstMediaId = PL1027
02:01:46.185 [592] <2> write_backup: backup child process is pid 596
02:01:46.186 [592] <2> mount_open_media: Waiting for mount of media id PL1027 (copy 2) on server SS93VPBK04-01.
02:01:46.186 [592] <4> create_tpreq_file: symlink to path /dev/rmt/0cbn
02:01:46.186 [596] <2> close_disk_descriptors: descriptor close: files = FALSE sockets = FALSE
02:01:46.188 [592] <2> manage_scsi_reserve: SCSI RESERVE
02:01:46.189 [592] <4> expandpath: /usr/openv/netbackup/db/media/tpreq/drive_HP.ULTRIUM4-SCSI.001
02:01:47.183 [592] <2> tapelib: wait_for_ltid, Mount, timeout 0
02:01:56.446 [596] <2> fill_buffer: [592] socket is closed, waited for empty buffer 0 times, delayed 0 times, read 32768 bytes
02:01:57.935 [236] <2> io_ioctl: command (0)MTWEOF 0 from (overwrite.c.503) on drive index 3
02:01:57.936 [236] <2> io_ioctl: MTWEOF failed during error recovery, I/O error
02:01:57.936 [236] <2> io_close: closing /usr/openv/netbackup/db/media/tpreq/drive_HP.ULTRIUM4-SCSI.003, from overwrite.c.541
02:01:57.936 [236] <2> tape_error_rec: SCSI RESERVE
02:01:57.938 [236] <2> tape_error_rec: absolute block position of media after error is 181914 (with buffer is 181914)
02:01:57.955 [236] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
02:01:57.955 [236] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
02:01:57.956 [236] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.61778 TO 10.125.25.16.13724
02:01:58.150 [236] <16> write_data: cannot write image to media id PL1073, drive index 3, I/O error
02:01:58.150 [236] <2> send_MDS_msg: DEVICE_STATUS 1 570799 SS93VPBK04-01 PL1073 4000032 HP.ULTRIUM4-SCSI.003 2000010 WRITE_ERROR 0 0
02:01:58.161 [236] <2> log_media_error: successfully wrote to error file - 09/17/11 02:01:58 PL1073 3 WRITE_ERROR HP.ULTRIUM4-SCSI.003
02:01:58.177 [236] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
02:01:58.177 [236] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
02:01:58.178 [236] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.61779 TO 10.125.25.16.13724
02:01:58.370 [236] <16> terminate_twin: INF - media write error (84), cannot continue with copy 2
02:01:58.387 [236] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
02:01:58.387 [236] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
02:01:58.388 [236] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.61780 TO 10.125.25.16.13724
02:01:58.580 [236] <2> db_getCLIENT: db_CLIENTreceive: no entity was found 227
02:01:58.580 [236] <2> hosts_equal: Comparing hosts <SS93VPDB03-NB> and <SS93VPDB03-NB>
02:01:58.580 [236] <2> hosts_equal: names are the same
02:01:58.731 [236] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
02:01:58.731 [236] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpcd
02:01:58.733 [236] <2> logconnections: BPCD CONNECT FROM 10.125.25.28.61781 TO 10.125.25.31.13724
02:01:58.733 [236] <2> vnet_connect_to_vnetd_extra: vnet_vnetd.c.182: msg: VNETD CONNECT FROM 10.125.25.28.61782 TO 10.125.25.31.13724 fd = 8
02:01:58.820 [236] <2> vnet_vnetd_connect_forward_socket_begin: vnet_vnetd.c.535: VN_REQUEST_CONNECT_FORWARD_SOCKET: 10 0x0000000a
02:01:58.822 [236] <2> vnet_vnetd_connect_forward_socket_begin: vnet_vnetd.c.552: ipc_string: /tmp/vnet-22756316196118821157000000000-LeaGCS
02:01:59.178 [236] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
02:01:59.178 [236] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
02:01:59.179 [236] <2> logconnections: BPDBM CONNECT FROM 10.125.25.28.61783 TO 10.125.25.16.13724
02:01:59.389 [236] <2> check_error_history: just tpunmount: called from bptm line 3828, EXIT_Status = 84
02:01:59.389 [236] <2> drivename_write: Called with mode 1
02:01:59.389 [236] <2> drivename_unlock: unlocked
02:01:59.389 [236] <2> drivename_close: Called for file HP.ULTRIUM4-SCSI.003
02:01:59.389 [236] <2> tpunmount: NOP: MEDIA_DONE 0 119103 1 PL1073 4000032 180 {AFD23C7A-E08B-11E0-94D7-00238B7

Error Log 3

========

04:16:40.061 [9929] <2> hosts_equal: G<SS93VPBK01-01> and <SS93VPBK01-01>
04:16:40.061 [9929] <2> hosts_equal: names are the same
04:16:40.061 [9929] <2> hosts_equal: Comparing hosts <SS93VPBK01-01> and <SS93VPBK01-01>
04:16:40.061 [9929] <2> hosts_equal: names are the same
04:16:40.061 [9929] <2> hosts_equal: Comparing hosts <SS93VPBK01-01> and <SS93VPBK01-01>
04:16:40.061 [9929] <2> hosts_equal: names are the same
04:16:40.061 [9929] <2> hosts_equal: Comparing hosts <SS93VPBK01-01> and <SS93VPBK01-01>
04:16:40.061 [9929] <2> hosts_equal: names are the same
04:16:40.061 [9929] <2> bptm: STS attach host is SS93VPBK01-01
04:16:40.065 [9929] <2> LOCAL CLASS_ATT_DEFS: Product ID = 6
04:16:40.069 [9929] <4> report_client: VBRC 2 9929 1 SS93VPSL01-NB_1316290594 0 All_PB_SL_RSA_Server_Sys 0 Weekly-Full 0 2 1 2
04:16:40.083 [9929] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
04:16:40.083 [9929] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
04:16:40.084 [9929] <2> logconnections: BPDBM CONNECT FROM 10.125.25.16.62631 TO 10.125.25.16.13724
04:16:40.099 [9929] <2> stu_name_to_monitor: job_id = 119675
04:16:40.114 [9929] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
04:16:40.114 [9929] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpjobd
04:16:40.115 [9929] <2> job_connect: SO_KEEPALIVE set on socket 7 for client SS93VPBK01-01
04:16:40.115 [9929] <2> logconnections: BPJOBD CONNECT FROM 10.125.25.16.62633 TO 10.125.25.16.13724
04:16:40.115 [9929] <2> job_authenticate_connection: ignoring VxSS authentication check for now...
04:16:40.115 [9929] <2> job_connect: Connected to the host SS93VPBK01-01 contype 10 jobid <119675> socket <7>
04:16:40.115 [9929] <2> job_connect: Connected on port 62633
04:16:40.115 [9929] <2> stu_name_to_monitor: stuName = 'SS93VPBK01-01_MGMT_OS_ALL'
04:16:40.115 [9929] <2> create_basicdisk_lsu: entry /MGMT_BKP/SL_PB_RSA_ALL 0 bed5e8
04:16:40.115 [9929] <2> bp_sts_get_lsu: entry /MGMT_BKP/SL_PB_RSA_ALL
04:16:40.128 [9929] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
04:16:40.128 [9929] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
04:16:40.129 [9929] <2> logconnections: BPDBM CONNECT FROM 10.125.25.16.62635 TO 10.125.25.16.13724
04:16:40.135 [9929] <2> retrieveLocalPatchVersion: Reading from /usr/openv/netbackup/version
04:16:40.135 [9929] <2> parsePatchVersionString: parsing = >6.5.6
<
04:16:40.135 [9929] <2> parsePatchVersionString: theRest = ><
04:16:40.137 [9929] <2> read_schedinfo: days of the week specified
04:16:40.137 [9929] <2> read_schedinfo: days of the week specified
04:16:40.137 [9929] <2> read_schedinfo: days of the week specified
04:16:40.137 [9929] <2> read_schedinfo: 26 exclude dates specified
04:16:40.137 [9929] <4> write_disk_header: Data Classification & Storage Lifecycle action 8
04:16:40.137 [9929] <2> construct_sts_isid: master_server SS93VPBK01-01, client SS93VPSL01-NB, backup_time 1316290594, copy_number 1, stream_number 1, fragment_number 0, resume_number 0
04:16:40.137 [9929] <2> bp_sts_open_image: STSBasicDisk:SS93VPBK01-01 /MGMT_BKP/SL_PB_RSA_ALL SS93VPSL01-NB_1316290594_C1_HDR 1 1 1 sth 0 2 8 LSU 0x7 0x1 0x2 saveas 0x4
04:16:40.137 [9929] <2> SS93VPBK01-01: entering stspi_create_image(4)
04:16:40.139 [9929] <2> bp_sts_close_image: 0 <SS93VPSL01-NB_1316290594_C1_HDR 2 1> 1 4 1 1 1 0 complete flag (64)(M_BACKUP_COMPLETE ), close type (1)(STS_CLOSEF_IH_COMPLETE )
04:16:40.141 [9929] <2> construct_sts_isid: master_server SS93VPBK01-01, client SS93VPSL01-NB, backup_time 1316290594, copy_number 1, stream_number 1, fragment_number 1, resume_number 0
04:16:40.141 [9929] <2> bp_sts_open_image: STSBasicDisk:SS93VPBK01-01 /MGMT_BKP/SL_PB_RSA_ALL SS93VPSL01-NB_1316290594_C1_F1 1 1 1 sth 0 2 8 LSU 0x7 0x1 0x2 saveas 0x4
04:16:40.141 [9929] <2> SS93VPBK01-01: entering stspi_create_image(4)
04:16:40.142 [9929] <2> io_open_disk: file SS93VPSL01-NB_1316290594_C1_F1 successfully opened
04:16:40.142 [9929] <2> bp_sts_is_filesystem_exported: Storage host SS93VPBK01-01 is not a nearstore
04:16:40.155 [9929] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
04:16:40.155 [9929] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
04:16:40.156 [9929] <2> logconnections: BPDBM CONNECT FROM 10.125.25.16.62637 TO 10.125.25.16.13724
04:16:40.190 [9929] <2> add_disk_frag: added disk fragment for backupid SS93VPSL01-NB_1316290594, copy 1, fragment 1
04:16:40.190 [9929] <2> add_disk_frag: media type = 0, media_subtype = 1
04:16:40.190 [9929] <2> drivename_open: Called with Create 1, file HP.ULTRIUM4-SCSI.003
04:16:40.190 [9929] <2> drivename_lock: lock established
04:16:40.190 [9929] <2> drivename_write: Called with mode 0
04:16:40.190 [9929] <2> db_byid: search for media id PL1004
04:16:40.196 [9929] <2> bptm media_id_to_monitor: job_id = 119676
04:16:40.196 [9929] <2> bptm media_id_to_monitor: pDstMediaId = PL1004
04:16:40.198 [9929] <2> write_backup: backup child process is pid 9939
04:16:40.198 [9929] <2> mount_open_media: Waiting for mount of media id PL1004 (copy 2) on server SS93VPBK01-01.
04:16:40.198 [9929] <4> create_tpreq_file: symlink to path /dev/rmt/3cbn
04:16:40.198 [9939] <2> close_disk_descriptors: descriptor close: files = FALSE sockets = FALSE
04:16:40.200 [9929] <2> manage_scsi_reserve: SCSI RESERVE
04:16:40.201 [9929] <4> expandpath: /usr/openv/netbackup/db/media/tpreq/drive_HP.ULTRIUM4-SCSI.003
04:16:40.658 [9929] <2> tapelib: wait_for_ltid, Mount, timeout 0
04:17:35.161 [9929] <2> io_open: SCSI RESERVE
04:17:35.355 [9929] <2> manage_drive_attributes: report_attr, fl1 0x00030429, fl2 0x0000000c
04:17:35.355 [9929] <2> manage_drive_attributes: Matching medium manufacturer [FUJIFILM], sn [093E301515]
04:17:35.355 [9929] <2> manage_drive_attributes: Host Attributes: Vendor [SYMANTEC], Name [NetBackup BPTM], Version [6.5.6]
04:17:35.355 [9929] <2> manage_drive_attributes: DateLabeled [201104301826], Barcode [PL1004L4], Owninghost [SS93VPBK01-01]
04:17:35.355 [9929] <2> manage_drive_attributes: MediaPool [Sys_Weekly_Full], MediaLabel [MEDIA=PL1004;]
04:17:35.357 [9929] <2> manage_drive_attributes: encryption status: nexus scope 0, key scope 0
04:17:35.357 [9929] <2> manage_drive_attributes: encryp mode 0x0, decryp mode 0x0, algorithm index 0, key instance 0
04:17:35.364 [9929] <2> io_open: file /usr/openv/netbackup/db/media/tpreq/drive_HP.ULTRIUM4-SCSI.003 successfully opened (mode 2)
04:17:35.364 [9929] <2> write_backup: media id PL1004 mounted on drive index 3, drivepath /dev/rmt/3cbn, drivename HP.ULTRIUM4-SCSI.003, copy 2
04:17:35.365 [9929] <4> report_throughput: VBRT 1 9929 1 2 /MGMT_BKP/SL_PB_RSA_ALL HP.ULTRIUM4-SCSI.003 @aaacF PL1004 0 0 1 0 0  0 (bptm.c.20529)
04:17:35.365 [9929] <2> io_read_media_header: drive index 3, reading media header, buflen = 65536, buff = 0xd22da0, copy 2
04:17:35.365 [9929] <2> io_ioctl: command (5)MTREW 1 from (bptm.c.8175) on drive index 3
04:17:35.397 [9929] <2> io_ioctl: command (1)MTFSF 1 from (bptm.c.8432) on drive index 3
04:17:35.404 [9929] <2> io_position_for_write: position media id PL1004, copy 2, current number images = 208
04:17:35.404 [9929] <2> io_position_for_write: locating to absolute block number 6764859, copy 2
04:19:33.836 [9929] <2> io_position_for_write: locate block is done
04:19:33.841 [9929] <2> io_position_for_write: processing empty header, filenum = 209, bid = (empty_file), copy 2
04:19:33.841 [9929] <2> io_position_for_write: empty header found on PL1004, OK, copy 2
04:19:33.842 [9929] <2> io_ioctl: command (2)MTBSF 1 from (bptm.c.24211) on drive index 3
04:19:33.852 [9929] <2> io_ioctl: command (0)MTWEOF 1 from (bptm.c.24228) on drive index 3
04:19:43.034 [9929] <2> send_MDS_msg: MEDIADB 1 578893 PL1004 4000063 *NULL* 6 1304187986 1316290594 1318968994 0 432920736 208 46 3 12 0 0 1024 0 6764859 0
04:19:43.042 [9929] <4> write_backup: begin writing backup id SS93VPSL01-NB_1316290594, copy 1, fragment 1, destination path /MGMT_BKP/SL_PB_RSA_ALL
04:19:43.042 [9929] <4> write_backup: begin writing backup id SS93VPSL01-NB_1316290594, copy 2, fragment 1, to media id PL1004 on drive HP.ULTRIUM4-SCSI.003 (index 3)
04:19:43.042 [9929] <2> signal_parent: sending SIGUSR1 to bpbrm (pid = 9928)
04:19:43.042 [9929] <2> write_data: twin_index: 0 active: 1 dont_process: 0 wrote_backup_hdr: 0 finished_buff: 0 saved_cindex: -1 twin_is_disk 1 delay_brm: 0
04:19:43.042 [9929] <2> write_data: Total Kbytes transferred 0
04:19:43.042 [9929] <2> write_data: twin_index: 1 active: 2 dont_process: 0 wrote_backup_hdr: 0 finished_buff: 0 saved_cindex: -1 twin_is_disk 0 delay_brm: 0
04:19:43.044 [9929] <2> write_data: absolute block position prior to writing backup header(s) is 6764859, copy 2
04:19:43.044 [9929] <2> io_write_back_header: drive index 3, SS93VPSL01-NB_1316290594, file num = 209, mpx_headers = 0, copy 2
04:19:43.046 [9929] <2> write_data: completed writing backup header, start writing data when first buffer is available, copy 2
04:19:43.046 [9929] <2> write_data: first write, twin_index: 0 cindex: 0 dont_process: 1 wrote_backup_hdr: 0 finished_buff: 0
04:19:43.046 [9929] <2> write_data: received first buffer (65536 bytes), begin writing data
04:19:43.046 [9929] <2> send_media_kbytes_written_establish_threshold: CINDEX 0, RB Kbytes for monitoring = 1000000
04:19:46.023 [9939] <2> fill_buffer: [9929] socket is closed, waited for empty buffer 0 times, delayed 0 times, read 27197440 bytes
04:19:46.026 [9929] <2> wait_for_sigcld: waiting for child to exit, timeout is 300
04:19:46.026 [9929] <2> child_wait: waitpid returned zero, no children waiting (tmcommon.c:5639)
04:19:46.044 [9929] <2> Media_siginfo_print: 0: delay 0 signo SIGCHLD:18 code 1 pid 9939
04:19:46.044 [9929] <2> child_wait: SIGCHLD: exit=0, signo=0 core=no, pid=9939 (tmcommon.c:5639)
04:19:46.044 [9929] <2> write_data: waited for full buffer 99 times, delayed 188 times
04:19:46.044 [9929] <2> write_data: Total Kbytes transferred 26560
04:19:46.044 [9929] <2> write_backup: write_data() returned, exit_status = 0, CINDEX = 0, TWIN_INDEX = 0, backup_status = 0
04:19:46.044 [9929] <2> write_backup: tp.tv_sec = 1316290786, stp.tv_sec = 1316290783, tp.tv_usec = 26077, stp.tv_usec = 46145, et = 2980, mpx_total_kbytes[TWIN_INDEX = 0] = 26560
04:19:46.044 [9929] <2> io_terminate_tape: writing empty backup header, drive index 3, copy 2
04:19:46.044 [9929] <2> io_ioctl: command (0)MTWEOF 1 from (bptm.c.8725) on drive index 3
04:21:10.945 [9929] <16> io_ioctl: ioctl (MTWEOF) failed on media id PL1004, drive index 3, I/O error (bptm.c.8725)
04:21:10.945 [9929] <2> send_MDS_msg: DEVICE_STATUS 1 578893 SS93VPBK01-01 PL1004 4000063 HP.ULTRIUM4-SCSI.003 2000010 WRITE_ERROR 0 0
04:21:10.954 [9929] <2> log_media_error: successfully wrote to error file - 09/18/11 04:21:10 PL1004 3 WRITE_ERROR HP.ULTRIUM4-SCSI.003
04:21:10.955 [9929] <16> terminate_twin: INF - media write error (84), cannot continue with copy 2
04:21:10.969 [9929] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2048: VN_REQUEST_SERVICE_SOCKET: 6 0x00000006
04:21:10.969 [9929] <2> vnet_vnetd_service_socket: vnet_vnetd.c.2062: service: bpdbm
04:21:10.970 [9929] <2> logconnections: BPDBM CONNECT FROM 10.125.25.16.64447 TO 10.125.25.16.13724
04:21:10.999 [9929] <2> check_error_history: just tpunmount: called from bptm line 3828, EXIT_Status = 84
04:21:10.999 [9929] <2> io_close: closing /usr/openv/netbackup/db/media/tpreq/drive_HP.ULTRIUM4-SCSI.003, from bptm.c.18949
04:21:10.999 [9929] <2> drivename_write: Called with mode 1
04:21:10.999 [9929] <2> drivename_unlock: unlocked
04:21:10.999 [9929] <2> drivename_close: Called for file HP.ULTRIUM4-SCSI.003
04:21:10.999 [9929] <2> tpunmount: NOP: MEDIA_DONE 0 119675 1 PL1004 4000063 0 {EF8ED006-E169-11E0-9D0D-00238B76E8EA}
04:21:10.999 [9929] <4> report_throughput: VBRT 1 9929 5 1 /MGMT_BKP/SL_PB_RSA_ALL @aaacF 0 1 0 26560  26560 (bptm.c.22568)
04:21:10.999 [9929] <2> bp_sts_close_image: 0 <SS93VPSL01-NB_1316290594_C1_F1 0 1> 1 4 1 1 1 0 complete flag (64)(M_BACKUP_COMPLETE ), close type (1)(STS_CLOSEF_IH_COMPLETE )

[Yogesh9881]

error happening with diffrent tape drives every time -- from how long u r facing error code 84 ?

what OS on master server ? media server ? NBU version ??

Kindly post o/p of below command,

<prog files>\veritas\volmgr\bin\> tpclean -L

[Marianne]

All errors are on the same drive using different tapes.

Error log 1:
00:47:17.608 [27665] <2> log_media_error: successfully wrote to error file - 09/17/11 00:47:17 PL1006 3 WRITE_ERROR HP.ULTRIUM4-SCSI.003

Error log 2:
02:01:58.161 [236] <2> log_media_error: successfully wrote to error file - 09/17/11 02:01:58 PL1073 3 WRITE_ERROR HP.ULTRIUM4-SCSI.003

Error log 3:
04:21:10.954 [9929] <2> log_media_error: successfully wrote to error file - 09/18/11 04:21:10 PL1004 3 WRITE_ERROR HP.ULTRIUM4-SCSI.003

You can also confirm by having a look at /usr/openv/netbackup/db/media/errors.

Is this post about the same issue as this one? https://www-secure.symantec.com/connect/forums/error-code-84-0

[mubarack_s]

Hi All,

    Thank you. Kindly find the below tpclean o/p. Last week only we cleaned the tape drive. Now its showing Needs cleaning. Am I need to increase the Frequency?

    As Marianne van den Berg said all the logs are showing a single drive [HP.ULTRIUM4-SCSI.003]. Morning only I verified the Logs. This is different post, last time we have cleaned the tape drive and it was given us temporary solution.

-bash-3.00# tpclean -L
Drive Name              Type      Mount Time  Frequency   Last Cleaned         Comment
**********              ****      **********  *********   ****************     *******
HP.ULTRIUM4-SCSI.000    hcart*    86.0        50          13:33 08/16/2011     NEEDS CLEANING
HP.ULTRIUM4-SCSI.001    hcart*    81.0        50          13:34 08/16/2011     NEEDS CLEANING
HP.ULTRIUM4-SCSI.002    hcart*    82.7        50          13:34 08/16/2011     NEEDS CLEANING
HP.ULTRIUM4-SCSI.003    hcart*    85.7        50          13:34 08/16/2011     NEEDS CLEANING
-bash-3.00# 

[Marianne]

Rather use TapeAlert so that cleaning will happen automatically when the cleaning flag is raised.

Cleaning can be enabled at robotic level (see your robot documentation) or by adding cleaning tapes in normal slots and config them as cleaning tapes (HC_CLN) in the None pool.

The fact that your drives need cleaning that often make them suspect. Slow throughput will result in 'shoe-shining' which will wear out your tape drives prematurely.

[mubarack_s]

Hi Marianne ,

                   Thank you. Could you pls hare me any documents for tape library cleaning.

[nesel]

Hi Mubarack,

With regards to your error, may I know what tape library you are using? You may used its Tape Library own GUI (if any) to clean the drive. Ensure that you have a cleaning tape on the library.

1 . On NBU Admin Console > Device Monitor > (Refresh GUI) > Locate Drive Name with "NEEDS CLEANING" Cleaning Comment > Right Click > Drive Details > Take note "Robot Drive Number"

2. On the Tape Library GUI, Go to the "Drives" > "Drive Summary" > Locate Robot Drive Number that appear on the "Drive Details" on NBU Admin Console > Locate "Clean" tab/button > Initiate Cleaning.

NOTE: a. It is recommended to do the cleaning when tape drive is empty.

           b. Please locate the drive cleaning on the tape library GUI if the mention about is not found. Tape library GUI mention above is base on a IBM tape library.

3. After CLEAN is done on the Tape Library GUI, go back to the NBU Admin Console > Device Monitor > (Refresh GUI) > Drive Cleaning > Reset Mount Time > It will take couple of seconds or minutes > Refresh GUI > "NEEDS CLEANING" Cleaning Comment must be okay after the activity.

Hope this note will help you.

Thanks

[mubarack_s]

Hi Nesal,

    Thank you. Let me try and update you.

[Yogesh9881]

Do not clean drives from Library console 

always do clean drives from Netbackup console as suggested above

[mubarack_s]

Hi Yogesh,

        We are using sl500 tape library. And cleaning is enabled for tape library level. While I ran the cleaning for NBU console its ending with error code 800.

[nesel]

Hi Mubarack,

Did you try my recommendation? does sl500 does a web console or gui? I have attached sample screenshot for the web console of the library to which I'am dealing to on my previous post. And follow the steps, please let me know the result. thanks

[mubarack_s]

Hi Nesel,

    Have tried you recommentation, But still error code 84 persist after cleaning too. As Marianne saids, probelem is with a single drive. We brought down the drive and now backups are running with other three drives. We have raised request with the vendor to upgrade the drive.  said the

[Marianne]

Any feedback on this?

Have you been able to resolve this problem?

Tape drive replaced or repaired?

[bauer-ab]

Hi,

please try to write without NBU to the Drive/Tape.

perhapes the drive is crashed and writes bad blocks.

for example:

write 50GB with "HP StorageWorks Library and Tape Tools"

[mph999 · Accepted solution]

In summary ...

04:19:46.044 [9929] <2> io_ioctl: command (0)MTWEOF 1 from (bptm.c.8725) on drive index 3
04:21:10.945 [9929] <16> io_ioctl: ioctl (MTWEOF) failed on media id PL1004, drive index 3, I/O error (bptm.c.8725)

= hardware error.

Martin

[mubarack_s]

Hi ,

Yes its an hardware error and replaced the h/w. thank you..