Error collecting system state and shadow copies

[yavor_indzhev]

Hello, guys.

This is what I have in logs:

05/20/2016 12:01:54 - Error bpbrm (pid=39405) from client ***** ERR - failure reading file: System State:\System Files\System Files (WIN32 3758161631: Unknown error)
05/20/2016 12:01:54 - Error bpbrm (pid=39405) from client  ***** : ERR - Error encountered while attempting to get additional files for System State:\

vssadmin list writers shows no errors

plenty of vss quota avalable

plenty of disk space avalable

no related errors in event logs (application and system)

I see this in bpbkar logs:

12:25:49.608 [31672.32340] <2> ov_log::V_GlobalLogEx: ERR - beds_ss_access::_read() FS_ReadObj() Failed! (0xE000FEDF:A failure occurred reading an object.
)
12:25:49.608 [31672.32340] <2> tar_base::V_vTarMsgW: ERR - failure reading file: System State:\System Files\System Files (WIN32 3758161631: Unknown error)
12:25:49.608 [31672.32340] <4> dos_backup::V_AddToExcludeAfterList: INF - file will be skipped during cleanup processing:<System State:\System Files\System Files>
12:25:49.671 [31672.32340] <2> tar_base::V_vTarMsgW: ERR - Error encountered while attempting to get additional files for System State:\
12:25:49.671 [31672.32340] <4> dos_backup::tfs_scannext: parent of <System State:\Automated System Recovery\Volumes> has been forced, forcing full backup
12:25:49.671 [31672.32340] <4> dos_backup::tfs_scannext: parent of <System State:\Automated System Recovery\Volumes\Volume{fc9b131e-66e7-11e5-80c7-806e6f6e6963}> has been forced, forcing backup
12:26:10.702 [31672.32340] <4> dos_backup::tfs_scannext: parent of <System State:\Automated System Recovery\BCD> has been forced, forcing full backup
12:26:10.702 [31672.32340] <4> dos_backup::tfs_scannext: parent of <System State:\Automated System Recovery\BCD\BCD> has been forced, forcing backup
12:26:12.311 [31672.32340] <4> dos_backup::tfs_scannext: parent of <System State:\Registry\Registry> has been forced, forcing backup
12:26:27.702 [31672.32340] <4> dos_backup::tfs_scannext: parent of <System State:\COM+ Class Registration Database\COM+ REGDB> has been forced, forcing backup
12:26:27.889 [31672.32340] <4> dos_backup::tfs_scannext: parent of <System State:\Windows Management Instrumentation\WMI> has been forced, forcing backup
12:26:31.608 [31672.32340] <4> dos_backup::tfs_findfirst: INF - unable to find first file: 'System State:\Background Intelligent Transfer Service\'
12:26:31.608 [31672.32340] <4> dos_backup::tfs_scannext: parent of <System State:\Cluster Quorum\Cluster Database> has been forced, forcing backup
12:26:31.749 [31672.32340] <4> dos_backup::tfs_scannext: INF - no more path list entries
12:26:31.749 [31672.32340] <4> tar_backup::backup_endarg_state: INF - finish error count: 31

Please assist :)

[Nicolai]

Does this tech note apply ?

https://www.veritas.com/support/en_US/article.TECH42859

What vesion of Netbackup ?

What verison of Windows ?

[yavor_indzhev]

Netbackup 7.6.1

client: Windows 2012

No - it's not applicable.

[Nicolai]

Create the bpfis debug log on the client. Increase logging level on the client.

Attach the debug log as a file and the community will have a look.

Does the client run 7.6.1 as well ?

[yavor_indzhev]

Hello. I created the folder:

C:\Program Files\Veritas\NetBackup\logs\bpfis

BUT there is no file after the backup.

Just some other clues:

the job status is 1, not 156.
The error are on 2 servers - both part of a Windows cluster.

[Marianne]

See if this TN helps: http://www.veritas.com/docs/000025554

[Michael_G_Ander]

Have found the blog below very helpful in troubleshooting system state issues

https://blogs.technet.microsoft.com/askcore/2010/06/18/reasons-why-the-error-enumeration-of-the-files-failed-may-occur-during-system-state-backup/

As this seems to be a cluster node, I would start with checking if there was any services installed on one of the shared disks.

[yavor_indzhev]

Thank you.

I will check that.