Error collecting system state and shadow copies

[Vijayabalan]

*** Moved to new post from https://vox.veritas.com/t5/NetBackup/Error-collecting-system-state-and-shadow-copies/m-p/771775 ***

Even I have the Same issue.
 
11/15/2016 06:35:21 - Info bpbkar (pid=16148) not using change journal data for <SYSTEM ="">: not supported for non-local volumes / file systems
11/15/2016 06:35:21 - Info bpbkar (pid=16148) not using change journal data for &lt;_BACKUP_SPECIAL_OBJECTS AFTER System State:&gt;: not supported for non-local volumes / file systems
11/15/2016 06:47:11 - Error bpbrm (pid=65014) from client : ERR - failure reading file: System State:\System Files\System Files (WIN32 3758161631: Unknown error)
11/15/2016 06:47:11 - Error bpbrm (pid=65014) from client : ERR - Error encountered while attempting to get additional files for System State:\
11/15/2016 06:47:13 - Warning bpbrm (pid=65014) from client : WRN - can't open object: System State:\Windows Management Instrumentation\WMI (WIN32 3758134305: Unknown error)
11/15/2016 06:47:13 - Warning bpbrm (pid=65014) from client : WRN - can't open object: System State:\Registry\Registry (WIN32 3758134305: Unknown error)
11/15/2016 06:47:13 - Warning bpbrm (pid=65014) from client : WRN - can't open object: System State:\Internet Information Services\IISCONFIG (WIN32 3758134305: Unknown error)
11/15/2016 06:47:13 - Warning bpbrm (pid=65014) from client : WRN - can't open object: System State:\COM+ Class Registration Database\COM+ REGDB (WIN32 3758134305: Unknown error)
11/15/2016 06:47:14 - Warning bpbrm (pid=65014) from client : WRN - can't open object: System State:\_SharedHardlinkData_\e0444b00.10000.360e (WIN32 3758130351: Unknown error)
11/15/2016 06:47:14 - Warning bpbrm (pid=65014) from client : WRN - can't open object: System State:\_SharedHardlinkData_\e0444b00.10000.3610 (WIN32 3758130351: Unknown error)
11/15/2016 06:47:15 - Warning bpbrm (pid=65014) from client : WRN - can't open object: System State:\_SharedHardlinkData_\e0444b00.10000.3612 (WIN32 3758130351: Unknown error)
11/15/2016 06:47:15 - Warning bpbrm (pid=65014) from client : WRN - can't open object: System State:\_SharedHardlinkData_\e0444b00.10000.3613 (WIN32 3758130351: Unknown error)
11/15/2016 06:47:15 - Warning bpbrm (pid=65014) from client : WRN - can't open object: System State:\_SharedHardlinkData_\e0444b00.10000.3614 (WIN32 3758130351: Unknown error)
11/15/2016 06:47:15 - Warning bpbrm (pid=65014) from client : WRN - can't open object: System State:\_SharedHardlinkData_\e0444b00.10000.3616 (WIN32 3758130351: Unknown error)
11/15/2016 06:47:15 - Info bpbrm (pid=65014) from client : TRV - last message being suppressed after 10 occurrences
11/15/2016 06:47:21 - Info bpbkar (pid=16148) accelerator sent 873133568 bytes out of 922778624 bytes to server, optimization 5.4%
&nbsp;
Initially had issue with&nbsp;
C:\System Volume Information\Syscache.hve
C:\System Volume Information\Syscache.hve.log1
C:\System Volume Information\Syscache.hve.log2 After adding this in exclude list now above error.</SYSTEM>

[Marianne]

Please share info about your environment -
NBU & OS versions of problematic client as a start.

[sdo]

Please... we need to know:

1) client details:

1a) OS version?

1b) NetBackup Client version?

1c) what is the policy actually attempting to select for backup?

2) we also need to know server details:

2a) OS version?

2b) NetBackup Server version?

3) has the backup ever worked?

4) or is this a new client?

[sdo]

@Marianne - lol - same questions.