Error in SharePoint Granular Backup (pid=6600)

[Luiz_Calabria]

Good Morning!

I am facing a problem in GRANULAR backup of a SharePoint Foundation 2013. I have other sites on the same SharePoint server, and these others running perfectly fine, but in only one does not work.

I created a separate routine for the one that is giving granularity problem to isolate the error.

Detailed Status:

16/02/2018 19:01:50 - Info nbjm (pid=17747) starting backup job (jobid=1606100) for client srv-admixshp.admix.com.br, policy SRV-ADMIXSHP.ADMIX.COM.BR_SHAREPOINT_RELACIONAMENTO, schedule FULL_Semanal
16/02/2018 19:01:50 - estimated 0 kbytes needed
16/02/2018 19:01:50 - Info nbjm (pid=17747) started backup (backupid=srv-admixshp.admix.com.br_1518814910) job for client srv-admixshp.admix.com.br, policy SRV-ADMIXSHP.ADMIX.COM.BR_SHAREPOINT_RELACIONAMENTO, schedule FULL_Semanal on storage unit StU_MSDP_sasaobkpp006
16/02/2018 19:01:51 - Info bpbrm (pid=6600) srv-admixshp.admix.com.br is the host to backup data from
16/02/2018 19:01:51 - Info bpbrm (pid=6600) reading file list for client
16/02/2018 19:01:51 - started process bpbrm (pid=6600)
16/02/2018 19:01:52 - Info bpbrm (pid=6600) starting bpbkar32 on client
16/02/2018 19:01:52 - connecting
16/02/2018 19:01:52 - connected; connect time: 0:00:00
16/02/2018 19:01:54 - Info bpbkar32 (pid=8836) Backup started
16/02/2018 19:01:54 - Info bptm (pid=6752) start
16/02/2018 19:01:55 - Info bpbkar32 (pid=8836) change time comparison:<disabled>
16/02/2018 19:01:55 - Info bpbkar32 (pid=8836) archive bit processing:<enabled>
16/02/2018 19:01:56 - Info bpbkar32 (pid=8836) INF - waiting for mount mutex...
16/02/2018 19:02:00 - Info bptm (pid=6752) using 1048576 data buffer size
16/02/2018 19:02:00 - Info bptm (pid=6752) setting receive network buffer to 1048576 bytes
16/02/2018 19:02:00 - Info bptm (pid=6752) using 512 data buffers
16/02/2018 19:02:02 - Info bptm (pid=6752) start backup
16/02/2018 19:02:06 - Info bptm (pid=6752) backup child process is pid 8200.4256
16/02/2018 19:02:07 - Info bptm (pid=8200) start
16/02/2018 19:02:07 - begin writing
16/02/2018 23:00:58 - Info bpbrm (pid=6600) from client srv-admixshp.admix.com.br: TRV - Starting granular backup processing for (Microsoft SharePoint Resources\Microsoft SharePoint Foundation Web Application\Relacionamento - 80\Content-DB 17 (SASAOSQLSHP/SHP/SP_ADMIX_RELACIONAMENTO)). This may take a while...
16/02/2018 23:01:16 - Info bpbrm (pid=6600) from client srv-admixshp.admix.com.br: TRV - Granular processing failed!
16/02/2018 23:01:16 - Error bpbrm (pid=6600) from client srv-admixshp.admix.com.br: ERR - Error encountered while attempting to get additional files for Microsoft SharePoint Resources:\Microsoft SharePoint Foundation Web Application\Relacionamento - 80\Content-DB 17 (SASAOSQLSHP/SHP/SP_ADMIX_RELACIONAMENTO)\_Granular_Devices_
16/02/2018 23:01:16 - Info bptm (pid=6752) waited for full buffer 404979 times, delayed 569175 times
16/02/2018 23:01:19 - Info bptm (pid=6752) EXITING with status 0 <----------
16/02/2018 23:01:19 - Info sasaobkpp006.admix.com.br (pid=6752) StorageServer=PureDisk:sasaobkpp006.admix.com.br; Report=PDDO Stats (multi-threaded stream used) for (sasaobkpp006.admix.com.br): scanned: 725806107 KB, CR sent: 493934562 KB, CR sent over FC: 0 KB, dedup: 31.9%, cache hits: 0 (0.0%)
16/02/2018 23:01:20 - Info bpbrm (pid=6600) validating image for client srv-admixshp.admix.com.br
16/02/2018 23:01:22 - Info bpbkar32 (pid=8836) done. status: 1: the requested operation was partially successful
16/02/2018 23:01:23 - end writing; write time: 3:59:16
The requested operation was partially successful (1)

Below the routine settings:

Could any of you guys help me?

[Marianne]

All I can suggest is to go through the documentation to see if anything was perhaps overlooked.

Old TN:
https://www.veritas.com/support/en_US/article.TECH148598

Newer doc (probably best):
https://www.veritas.com/support/en_US/article.000068164

[Lowell_Palecek]

Whenever you find this in the job details...

>Error bpbrm (pid=6600) from client

... check the client log for more information. In this case, the client in question is bpbkar32 on the SQL Server back end.

[Luiz_Calabria]

Marianne,

All the prerequisites are correct because I have other sites in the same farm and it is working correctly. Any other suggestions?

Tks!

[Marianne]

Please check bpbkar log on srv-admixshp.admix.com.br as suggested by @Lowell_Palecek.
Logging level 3 or higher.

[Messner_Michi]

Hi, I have the same issue, also for me are 4 sites working and one gives the error.

Did you find a solution in the mean time ?

best regards

Michael

[Marianne]

@Messner_Michi 

@Luiz_Calabria has not been back since 02-27-2018. (Close to 2 years)

Best to use information in this post to troubleshoot. If you still have issues, please start a new discussion with details of your environment as well as copies of relevant logs.