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Error opening the snapshot disks using given transport mode: san Status 23

tuan_nguyen1
Level 4
Hello,
 
Master and Media server with Netbackup version: 7.6.1.1 installed.
My VM have 5 datastore, I don't know why It is only one datastore [MB1-ARCHIVE]  --> vdOpen() succeess
Please help me to solve this issue.
 
Thank you.
 
Detail logs:
 
====================================
 
8/18/2015 11:22:48 PM - Info bpbrm(pid=18707) HCM-MAIL-MB1 is the host to backup data from    
8/18/2015 11:22:48 PM - Info bpbrm(pid=18707) reading file list for client       
8/18/2015 11:22:48 PM - Info bpbrm(pid=18707) accelerator enabled          
8/18/2015 11:22:48 PM - Info bpbrm(pid=18707) There is no complete backup image match with track journal, a regular full backup will be performed.
8/18/2015 11:22:48 PM - Info bpbrm(pid=18707) starting bpbkar on client        
8/18/2015 11:22:48 PM - Info bpbkar(pid=18714) Backup started          
8/18/2015 11:22:48 PM - Info bpbrm(pid=18707) bptm pid: 18715         
8/18/2015 11:22:49 PM - Info bptm(pid=18715) start           
8/18/2015 11:22:49 PM - Info bptm(pid=18715) using 1048576 data buffer size       
8/18/2015 11:22:49 PM - Info bptm(pid=18715) using 512 data buffers        
8/18/2015 11:22:50 PM - Info bptm(pid=18715) start backup          
8/18/2015 11:23:01 PM - Error bpbrm(pid=18707) from client HCM-MAIL-MB1: ERR - Error opening the snapshot disks using given transport mode: san Status 23
8/18/2015 11:23:02 PM - Critical bpbrm(pid=18707) from client HCM-MAIL-MB1: FTL - cleanup() failed, status 6   
8/18/2015 11:23:04 PM - Error bptm(pid=18715) media manager terminated by parent process      
8/18/2015 11:23:20 PM - Info mediaserver(pid=18715) StorageServer=PureDisk:mediaserver; Report=PDDO Stats for (mediaserver): scanned: 2 KB, CR sent: 0 KB, CR sent over FC: 0 KB, dedup: 100.0%, cache disabled
8/18/2015 11:23:20 PM - Info bpbkar(pid=0) done. status: 6: the backup failed to back up the requested files
8/18/2015 11:23:57 PM - Info nbjm(pid=6524) starting backup job (jobid=4756) for client HCM-MAIL-MB1, policy test_mb1, schedule full 
8/18/2015 11:23:58 PM - estimated 0 Kbytes needed
8/18/2015 11:23:58 PM - Info nbjm(pid=6524) started backup (backupid=HCM-MAIL-MB1_1439915037) job for client HCM-MAIL-MB1, policy test_mb1, schedule full on storage unit dedup_pool-stu using backup host mediaserver
8/18/2015 11:23:58 PM - started process bpbrm (18707)
8/18/2015 11:23:59 PM - connecting
8/18/2015 11:23:59 PM - connected; connect time: 0:00:00
8/18/2015 11:24:03 PM - begin writing
8/18/2015 11:24:31 PM - end writing; write time: 0:00:28
the backup failed to back up the requested files (6)
3 REPLIES 3

Marianne
Level 6
Partner    VIP    Accredited Certified

It seems that this post got blocked by the Connect Spam filter and only got released yesterday.

Do you still need assistance or have you managed to solve the issue?

 

This is the error in VxMS log:

08/18/2015 23:22:57 : openLeafSnapshotDisks:VixGuest.cpp:467 <DEBUG> : Calling vdOpen(Disk: [MB1-DB01] HCM-MAIL-MB1/HCM-MAIL-MB1_1.vmdk, Flags: 0x4)
   08/18/2015 23:22:57 : vdOpen:VixInterface.cpp:467 <INFO> : Calling VixDiskLib_Open()
   08/18/2015 23:23:00 : vdOpen:VixInterface.cpp:474 <DEBUG> : Done with VixDiskLib_Open(): 0
   08/18/2015 23:23:00 : vdOpen:VixInterface.cpp:495 <ERROR> : VixDiskLib_Open() error: 13
   08/18/2015 23:23:00 : openLeafSnapshotDisks:VixGuest.cpp:478 <DEBUG> : vdOpen() error = 13. Calling closeLeafSnapshotDisks()

This points to access issue to the SAN volume by the backup host.
Double-check zoning and LUN presentation by array software.

You may also want to read through this discussion (the user unfortunately stopped responding):
https://www-secure.symantec.com/connect/forums/vmbackup-failures

Marianne
Level 6
Partner    VIP    Accredited Certified

tuan_nguyen1
Level 4

yes Marianne, I will reply on that topic.

Thank you.