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Error when installing client on Win 2008 x64 Core server

Oyvind_Sonderby
Level 5
Hello

Have an Windows 2008 x64 core server that I want to install NetBackup client. Went to Fileconnect and downloaded client x64 for 2008. When I run Setup.exe from the core server, enter Master server, it seems to start the install. But the install stops with following error:
The Veritas NetBackup Client install was interrupted before it could be completed.

Also, when doing 'sileclient' install, nothing seems to happen... No errors. (Have edited Set Client and Set Master before running).
1 ACCEPTED SOLUTION

Accepted Solutions

Oyvind_Sonderby
Level 5
The problem was that NBU 6.5.4 and 6.5.5 do not support Windows 2008 R2 x64 core. Downloaded 6.5.6. Working nice!

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6 REPLIES 6

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please locate the installation log file and look for the reason for the failure.

From cmd, locate TEMP dir:

C:\>echo %TEMP%
C:\Users\user-name\AppData\Local\Temp

Find the installation log, e.g. NetBackup Install.date.time.log

Look for installation errors marked as "Return value 3"

There are a number of TechNotes that deal with installation on Windows, but you first need to determine the reason for the failure.

http://seer.support.veritas.com/docs/270110.htm
http://seer.entsupport.symantec.com/docs/283611.htm
http://seer.entsupport.symantec.com/docs/268264.htm
http://seer.entsupport.symantec.com/docs/306210.htm

Oyvind_Sonderby
Level 5
Hello... Thanks for your reply.

The first error I see is this:

04-19-2010,09:26:51 :  Action start 09:26:51: CreateSupportFiles.
04-19-2010,09:26:52 :  DEBUG: Error 2769:  Custom Action CreateSupportFiles did not close 20 MSIHANDLEs.
04-19-2010,09:26:52 :  Internal Error 2769. CreateSupportFiles, 20
04-19-2010,09:26:52 :  Action ended 09:26:52: CreateSupportFiles. Return value 1.


and...

04-19-2010,09:26:52 :  Action start 09:26:52: ExtractMSDLLs.
04-19-2010,09:26:52 :  DEBUG: Error 2769:  Custom Action ExtractMSDLLs did not close 4 MSIHANDLEs.
04-19-2010,09:26:52 :  Internal Error 2769. ExtractMSDLLs, 4
04-19-2010,09:26:52 :  Action ended 09:26:52: ExtractMSDLLs. Return value 1.


The first error with value 3 is this:

04-19-2010,09:26:56 :  Action start 09:26:56: noteDepSvcsWeStop.B2D5B6C9_4698_42F7_AC9D_955789A69556.
04-19-2010,09:26:56 :  An unexpected error occured while installing Symantec Private Branch Exchange.  The error desfcription follows:

Error Number    : -2147221163
Error Description    :
Source        :
Method Name    : noteDepSvcsWeStop
Operation    : Executing query to get handle to Existing PBX service

04-19-2010,09:26:56 :  Action ended 09:26:56: noteDepSvcsWeStop.B2D5B6C9_4698_42F7_AC9D_955789A69556. Return value 3.
04-19-2010,09:26:56 :  Action ended 09:26:56: INSTALL. Return value 3.



Hope this helps....

Edit: In Application Log on the server, I found a Warning with event id 1015:

Event Type:    Warning
Event Source:    MsiInstaller
Event Category:    None
Event ID:    1015
Date:        19.04.2010
Time:        09:26:49
User:        Administrator
Computer:    NS01.frstad.local
Description:
Kan ikke koble til server. Feil: 0x800401F0

Oyvind_Sonderby
Level 5

Have now opened a support case on this.... Will post updates

Oyvind_Sonderby
Level 5
The problem was that NBU 6.5.4 and 6.5.5 do not support Windows 2008 R2 x64 core. Downloaded 6.5.6. Working nice!

Andy_Welburn
Level 6
Glad the issue is now resolved. smiley

Oyvind_Sonderby
Level 5

Hihi... Thanx Andy !! -and thanks to alle that tried to help me :)