Exch 2010 DAG GRT Backup failing: invalid filelist specification(69)

[Carl_Ayres]

Hi,

I could do with some help. We have just created an Exchange 2010 organization in our development environment. I have been tasked with getting the GRT backups to work, and prove a restore. We currently run Exch 2003 so this is our first Exch2010 organization. I have followed the symantec guide for getting GRT to work including creating a unique user account for running the services on the client, adding NFS and creating the policy. I am trying to backup the DAG which has 2 mailbox servers. I have checked that DAG replication is healthy and the DAG name can be resolved by the Master/ media servers. I have ensured that the unique service account for the Exch backups has an associated mailbox, and I have sent and recieved an email from that account. I have looked for bkbar and bpfis logs on the clients but nothing is written to them, as though the backup job fails immediately. I am backing up to a NBU5230 storage unit. I am running NB 7.6.0.4, with the clients at that version also. I have installed the latest Symantec VSS provider on the DAG members.

The exchange organization utilise Windows server 2008 R2 Enterprise.

Policy:

The backup selction used is: Microsoft Exchange Database Availability Groups:\

The client name is the fqdn of our DAG

In the attributes i have selected, perform snapshot backups, ticked Enable granular recovery.

Any advice is appreciated.

Carl

[Marianne]

Is NBU installed on all DAG nodes?

Have you created bpresolver log folder on all nodes?

According to the manual, the Backup Selection should include db names:

The backup selections list in the policy must contain Microsoft Exchange
Database Availability Groups:\database name. The the list can contain
more than entry, but each database must be explicitly specified. The use of
Microsoft Exchange Database Availability Groups:\ or Microsoft
Exchange Database Availability Groups:\* is not permitted.

[RiaanBadenhorst]

Try the bpresolver log on the client it connects to after resolving the DAG to a node.

[Carl_Ayres]

Hi Marianne,

NBU is installed on all DAG nodes. I have just tried adding the database name to the backup selection, but i am still recieving the same error:

"could not parse iteration Microsoft Exchange Database Availability Groups:\Mailbox Database 01"

I have added host entries to all nodes and the media server to ensure name resoltion is occuring successfully.

I have ensured the bpresolver log is present on all nodes. How can I activate logging to it?

Thanks for your assistance.

Carl

[RiaanBadenhorst]

Just run the backup, it will log if the folder is there.

[Carl_Ayres · Accepted solution]

I logged a support case. It turned out that the policy was causing the error. Created a new policy from scratch and the GRT backups worked.

Thanks everyone for your input.

Regards

Carl