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Exchange 2010 DAG granular restore error

CJACUNAD
Level 3
Partner Accredited

Hi Symantec Community,

We are facing a problem with a granular restore of some exchange 2010 mailboxes and messages,
 
In the job log we can see this error messages:
 
9/7/2011 6:45:12 PM - Error bpbrm(pid=6980) from client EXCH-NLB001: ERR - unable to create object for restore: \\exch-dag001\Microsoft Information Store\Digeneral2\Database\RTC TestUser2 [rtc testuser2], rai error = 6
9/7/2011 6:45:12 PM - Error bpbrm(pid=6980) from client EXCH-NLB001: ERR - unable to create object for restore: \\exch-dag001\Microsoft Information Store\Digeneral2\Database\RTC TestUser2 [rtc testuser2]\<No Subject> <00000000591aafc21b1da44d9bc61dcf9ed768fb0700ae2e2a1bdecd77419970510c92a533fd0000006c44b00000d7c0b4a667382a48a2ec4f13a136003500000000026e0000>, rai error = 6
9/7/2011 6:45:12 PM - Error bpbrm(pid=6980) from client EXCH-NLB001: ERR - unable to create object for restore: \\exch-dag001\Microsoft Information Store\Digeneral2\Database\RTC TestUser2 [rtc testuser2]\<No Subject> <00000000591aafc21b1da44d9bc61dcf9ed768fb0700ae2e2a1bdecd77419970510c92a533fd0000006c44b0000031e128793f70b54b9f35f019f88f79e50000000002730000>, rai error = 6
9/7/2011 6:45:12 PM - Error bpbrm(pid=6980) from client EXCH-NLB001: ERR - unable to create object for restore: \\exch-dag001\Microsoft Information Store\Digeneral2\Database\RTC TestUser2 [rtc testuser2]\<No Subject> <00000000591aafc21b1da44d9bc61dcf9ed768fb0700ae2e2a1bdecd77419970510c92a533fd0000006c44b0000031e128793f70b54b9f35f019f88f79e50000000002740000>, rai error = 6
...
9/7/2011 6:45:21 PM - Info tar32(pid=0) done. status 0          
9/7/2011 6:45:21 PM - Info tar32(pid=0) done. status: 5          
9/7/2011 6:45:22 PM - restored image exch-dag001_1315427991 - (the restore failed to recover the requested files(5)); restore time 00:01:28
9/7/2011 6:45:26 PM - Info tar32(pid=0) done. status: 5: the restore failed to recover the requested files  
9/7/2011 6:45:26 PM - Error bpbrm(pid=6980) client restore EXIT STATUS 5: the restore failed to recover the requested files
9/7/2011 6:45:27 PM - end Restore; elapsed time: 00:01:37
MS-Exchange-Server policy restore error(2810)
 
Also in the CAS Server we see this logs:
 
(Process w3wp.exe, PID 8040) "RBAC authorization returns Access Denied for user  domain.com/Servidores/MSPBOGTC357. Reason: No role assignments associated with the specified user were found on Domain Controller DCPBOGCA001.domain.com"
 
We already set in NetBackup Client and NetBackup Legacy Client Services a valid user credentials with domain and organization privileges (all given privileges in the documentation), and set up all NFS stuff in client (NFS Client) and media servers (RPC Portmap).
 
If someone know the cause of this problem or has experienced this issues before please help us in find a solution.
 
Best Regards,
3 REPLIES 3

RiaanBadenhorst
Moderator
Moderator
Partner    VIP    Accredited Certified

Check page 58 of the NetBackup 7.1 Exchange Admin guide. Sorry, can't paste it here the text goes funny.

http://www.symantec.com/docs/DOC3669

CJACUNAD
Level 3
Partner Accredited

Hi tks for your answer,

 

But we already followed all steps related in the guide, including the role assignments through the Exchange Power Shell management, I set the role assignment commands in one of the nodes of the DAG cluster (the exchange administrator told us that this commands will be replicated to all nodes, I dont know if is that correct or where exactly those commands must be applied).

CJACUNAD
Level 3
Partner Accredited
Does anyone know where can we see detailed logs entries for the errors displayed before (in NBU and Exchange), because actualy this errors dont clarify us where is our real problem. Now we are just applying unsorted changes but always the same error appears.