Exchange 2010 Problem with backup restoration

[jyothish_b]

Problem with backup restoration.

Job details below

7/3/2012 8:15:27 PM - begin Restore
7/3/2012 8:15:52 PM - restoring image bglbg1e10mbx01_1341322964
7/3/2012 8:16:17 PM - Info bprd(pid=5736) Restoring from copy 1 of image created 07/03/12 19:12:44    
7/3/2012 8:16:42 PM - Info bpbrm(pid=6252) connect failed STATUS (18) CONNECT_FAILED        
7/3/2012 8:16:42 PM - Info bpbrm(pid=6252)     status: FAILED, (42) CONNECT_REFUSED; system: (10061) No connection could be made because the target machine actively refused it. ; FROM 0.0.0.0 TO MAIL.SONATA.LOCAL 172.26.42.90 bpcd VIA pbx
7/3/2012 8:16:42 PM - Info bpbrm(pid=6252)     status: FAILED, (42) CONNECT_REFUSED; system: (10061) No connection could be made because the target machine actively refused it. ; FROM 0.0.0.0 TO MAIL.SONATA.LOCAL 172.26.42.90 bpcd VIA vnetd
7/3/2012 8:16:42 PM - Info bpbrm(pid=6252)     status: FAILED, (42) CONNECT_REFUSED; system: (10061) No connection could be made because the target machine actively refused it. ; FROM 0.0.0.0 TO MAIL.SONATA.LOCAL 172.26.42.90 bpcd
7/3/2012 8:16:42 PM - Error bpbrm(pid=6252) Cannot connect to MAIL.SONATA.LOCAL         
7/3/2012 8:16:42 PM - Info tar32(pid=0) done. status: 58: can't connect to client      
7/3/2012 8:16:42 PM - Error bpbrm(pid=6252) client restore EXIT STATUS 58: can't connect to client    
7/3/2012 8:16:43 PM - restored image bglbg1e10mbx01_1341322964 - (can't connect to client(58)); restore time 00:00:51
7/3/2012 8:16:43 PM - end Restore; elapsed time: 00:01:16
MS-Exchange-Server policy restore error(2810)

[V4]

let us know how are you trying to restore. did you watched full video which is posted

https://www-secure.symantec.com/connect/videos/exchange-2010-sp2-grt-netbackup-75

it has Restore procedure as well as pre-reqs required for restoration.

[Marianne]

Please share all relevant info:

NBU version on Server and Exchange server(s) seems to 7.5, right?

DAG or Standalone Exchange?

What are you trying to restore? Information store? Single item?

We can see that the backup was made on bglbg1e10mbx01 but restore is attempted to MAIL.SONATA.LOCAL.
Please explain the relationship here?

[jyothish_b]

Yes based on procedure only the configuration re-check, but restoring is still a problem

[jyothish_b]

DAG or Standalone Exchange?-DAG

What are you trying to restore? Information store? Single item?

We are trying to restore single item from a mailbox

We can see that the backup was made on bglbg1e10mbx01 but restore is attempted to MAIL.SONATA.LOCAL.
Please explain the relationship here?

bglbg1e10mbx01 is mailbox server and mail.sonata.local is client acess server (CAS)array name .

[V4]

you cannot restore mail item to cas servers

Did you created No.Restrictions file mentioned in video and transcript. If this is not present, you won't be allowed to perform redirected restores.
moreover Has all the DAG members and CAS servers entered correctly under Distrubute Application mappings

Add DAG Virtual name against Mailbox servers and CAS servers

Also have you ran powershell script mentioned in video and transcript (impersonation rule required for restore)

[Marianne]

You also need to ensure that NBU client software is installed on all DAG members and CAS server.

Ensure successful forward and reverse lookup between NBU server(s) and CAS server.

Please see NetBackup for Microsoft Exchange Server Administrator's Guide http://www.symantec.com/docs/DOC5172 for restore requirements and steps to follow.

[jyothish_b]

We tried the above steps and below the error

7/4/2012 1:18:01 PM - begin Restore
7/4/2012 1:18:02 PM - restoring image bglbg1e10mbx01_1341322964
7/4/2012 1:18:04 PM - Info bprd(pid=6036) Restoring from copy 1 of image created 07/03/12 19:12:44    
7/4/2012 1:18:06 PM - Info bpbrm(pid=424) MAIL.SONATA.LOCAL is the host to restore to      
7/4/2012 1:18:06 PM - Info bpbrm(pid=424) reading file list from client        
7/4/2012 1:18:07 PM - connecting
7/4/2012 1:18:07 PM - Info bpbrm(pid=424) start nbfsd on client         
7/4/2012 1:18:07 PM - Info bpbrm(pid=424) start nbgre on client         
7/4/2012 1:18:14 PM - Info tar32(pid=0) Restore started           
7/4/2012 1:18:14 PM - connected; connect time: 00:00:07
7/4/2012 1:19:42 PM - Info tar32(pid=0) done. status 29          
7/4/2012 1:19:43 PM - Info tar32(pid=0) done. status: 29          
7/4/2012 1:19:43 PM - Info tar32(pid=0) done. status: 29: failed trying to exec a command    
7/4/2012 1:19:43 PM - Error bpbrm(pid=424) client restore EXIT STATUS 29: failed trying to exec a command  
7/4/2012 1:19:43 PM - restored image bglbg1e10mbx01_1341322964 - (failed trying to exec a command(29)); restore time 00:01:41
7/4/2012 1:19:43 PM - end Restore; elapsed time: 00:01:42
MS-Exchange-Server policy restore error(2810)

[V4]

do not perform restore to CAS server. make it mailbox server

[jyothish_b]

While restoring we have set teh optioon to restore to it's original location, however the restore job was trying to connect to my CAS server instead of mailbox server, Let us know any other option we need to check

[V4]

From which server are you performing restore.

Open BAR gui from either of DAG mailbox member server. (Run as ADMINISTRATOR)

Set source and destination properly

Source would be DAG same what you specified in policy during backup. ..Destination could be either of your mailbox server where user mailbox is present.

backup server would be master server

now you should be able to perform restore without issues. if only this was causing restore failure

[Marianne]

A couple of previous posts where restores were successful to CAS server:

https://www-secure.symantec.com/connect/forums/netbackup-701-restoring-individual-mailbox-items-exchange-2010#comment-5750721

https://www-secure.symantec.com/connect/forums/exchange-2010-grt-recovery-error#comment-6962161

https://www-secure.symantec.com/connect/forums/exchange-2010-grt-and-kemp-loadmaster-nlb#comment-7006991

[jyothish_b]

No progress after going with all the links which is being shared and explored all the options .

Below the error

7/9/2012 4:00:39 PM - begin Restore

7/9/2012 4:00:39 PM - restoring image dag1_1341646263

7/9/2012 4:00:41 PM - Info bprd(pid=244) Restoring from copy 1 of image created 07/07/12 13:01:03   

7/9/2012 4:00:43 PM - Info bpbrm(pid=1836) MAIL.SONATA.LOCAL is the host to restore to     

7/9/2012 4:00:43 PM - Info bpbrm(pid=1836) reading file list from client       

7/9/2012 4:00:44 PM - connecting

7/9/2012 4:00:44 PM - Info bpbrm(pid=1836) start nbfsd on client        

7/9/2012 4:00:45 PM - Info bpbrm(pid=1836) start nbgre on client        

7/9/2012 4:00:48 PM - Info tar32(pid=0) Restore started          

7/9/2012 4:00:48 PM - connected; connect time: 00:00:04

7/9/2012 4:01:11 PM - Info tar32(pid=0) done. status 13         

7/9/2012 4:01:11 PM - Info tar32(pid=0) done. status: 13         

7/9/2012 4:01:11 PM - Info tar32(pid=0) done. status: 13: file read failed      

7/9/2012 4:01:11 PM - Error bpbrm(pid=1836) client restore EXIT STATUS 13: file read failed    

7/9/2012 4:01:11 PM - restored image dag1_1341646263 - (file read failed(13)); restore time 00:00:32

7/9/2012 4:01:11 PM - end Restore; elapsed time: 00:00:32

MS-Exchange-Server policy restore error(2810)

[V4]

Could you verify tar logs to us

also revert with bpclntcmd -pn and -self  (from client /netbackup/bin)

bptestbpcd -client hostname -debug -verbose   (from master /netbackup/bin/admincmd)

# hostname : replace it with client to which you are restoring CAS or MBX whichever. If possible post output for both

also revert with their alias details (if they are media server as well or are given any alias under cluster)

from master server

/netbackup/bin/admincmd/nbemmcmd -machinealias -getaliases -machinename hostname -machinetype cluster

[Marianne]

You have not shared ANY information about what you have tried in the meantime.

If you read the thread from the top, you will see that you now have a different error message. So, obviously something has changed.

Please explain all the steps that you have performed up to now....

We may be able to assist if we have a better understanding of your environment.

Your other option is to open a Support call with Symantec and request a Webex session. A knowledgeable engineer will be able to pinpoint the problem if given access to your desktop while you are logged onto NBU server and Exchange server(s).

[jyothish_b]

We open the Support call with Symantec and support engineer request a Webex session and they ran the below steps

Commands from the Exchange Shell prompt

get-mailboxdatabase fl rpcclientaccessserver

get-mailboxdatabase |fl

get-clientaccessserver

They analyzed all logs mailbox , cas server , media and master server but no luck

Final support engineer recommend to upgrade the netbackup version from 7.5 to 7.5.0.3 and the restoration started

[Sachinsri2 · Accepted solution]

Hi All,

I am Facing the same issue while restoring exchange at GRT level. Restoration Failed with 2810 error.

After adding all the Mailbox server name and CAS server Name in NBU console it got resolved.

You need to add both FQDN and short name for each server

Secondly your Destination and Source should be same (It should be DAG name)

Please refer to the below tech note

http://www.symantec.com/business/support/index?page=content&id=TECH164954

Thanks

Sachin Srivastava