Exchange backup

[Mahmoud_Gabr]

Dear All,

product: Net backup 7.0.1

backup :exchange server 2010 (Not DAG )

Although Exchange database backuped succssfully,report in exchange server displays that no backup taken .

how to make sure that backup was taken or not ?

Best Regards,

 

[RamNagalla]

Does the backups are successfull with status code 0?

are you taking the backup from passive node?

i have seen this issue previoiusly , its more likely exchange side issues.. usually resolves in next backups or restart of replication between the passive and active nodes or with exchage server reboot.

<<EDIT>>, i misread it as DAG, please disagree my commnet above...

[Marianne]

So, this is Standalone Exch 2010?

Please show us the Exchange policy config on the master:
bppllist <policy-name> -U

as well as all text in Job Details of successful job.

[RamNagalla]

Does the backups are successfull with status code 0?

do you see any errors in event log at the time of backup?

[Nicolai]

Are you sure the Exchange database isn't on the exclude list. Please verify !!

http://www.symantec.com/docs/HOWTO85811

[Mahmoud_Gabr]

No it is not standalone it was (DAG)  2 servers cas & 2 hup  one of them Virtual and the othe Physical but

exchange admin has aproblems in Virtual servers so he request to backup database is Physical server only ,

we edit the policy  (clint) we deleted DAG and add the Physical server.and run the backup

text in Job Details of successful job.

4/28/2015 7:55:39 AM - estimated 81742249 Kbytes needed
4/28/2015 7:55:40 AM - started process bpbrm (4064)
4/28/2015 7:55:47 AM - connecting
4/28/2015 7:55:51 AM - connected; connect time: 00:00:04
4/28/2015 7:56:01 AM - begin writing
4/28/2015 8:29:27 AM - Info bpbrm(pid=4064) from client ucmx02b108: TRV - Exchange granular database changes were backed up successfully.
4/28/2015 8:29:47 AM - end writing; write time: 00:33:46
the requested operation was successfully completed(0)

[Mahmoud_Gabr]

Does the backups are successfull with status code 0?

yes.

do you see any errors in event log at the time of backup?

no.

[Marianne]

Screenshot of Attributes tab only does not help. 

Please show output of bppllist command from cmd on the master server (see my previous post).

The job above seems to be for an Incremental backup: 

Exchange granular database changes were backed up successfully.

Please show us job details for a Full backup?

Ensure all of these log folders exist on Exch client for further troubleshooting:
bpresolver
bpfis
bpbkar

[Mahmoud_Gabr]

Exchange database isn't on the exclude list.

[Nicolai]

Agree with Marianne 

Please attach the debug log as text files to a post - DO NOT bluk past into a post.

[Mahmoud_Gabr]

i run the command but how i can save it in txt file?

[Marianne]

bppllist <policy-name> -U > C:\Temp\policy.txt

(Assuming C:\Temp folder exists. Create the folder if not or specify another folder).

To upload logs, copy log files on the Exch server to .txt (e.g. bpresolver.txt) and then use 'File attachments' link at the bottom of this page to upload the text files.

[Mahmoud_Gabr]

i run the command as follows,

C:\>Program Files\Veritas\NetBackup\bin\admincmd\bppllist.exe exchange_temp -U > C:\Temp\policy.txt

'Program' is not recognized as an internal or external command, operable program or batch file.

[Marianne]

There is a space in "Program Files". Put the entire path and command in quotes or else cd into the path. 

"C:\>Program Files\Veritas\NetBackup\bin\admincmd\bppllist.exe"  Exchange_temp -U > C:\Temp\policy.txt

Have you checked if C:\Temp folder exists?

[Mahmoud_Gabr]

------------------------------------------------------------

Policy Name:       exchange_temp

  Policy Type:         MS-Exchange-Server
  Active:              yes
  Effective date:      09/26/2010 16:17:23
  Mult. Data Streams:  no
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     0
  Max Jobs/Policy:     Unlimited
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           EXCH_new_temp
  Volume Pool:         Daily
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    no
  Exchange Source active db:               yes
  Exchange 2010 Preferred Server:  server1 server2
Granular Restore Info:  yes
Ignore Client Direct:  no
  HW/OS/Client:  Windows-x86   Windows2008   server1

  Include:  Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-CO
            Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-EXP
            Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-FC
            Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-INT
            Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-OPR
            Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-PLN
            Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-PRD

  Schedule:          full
    Type:            Automatic Backup
    Maximum MPX:     1
    Synthetic:       0
    PFI Recovery:    0
    Retention Level: 5 (3 months)
    Number Copies:   1
    Fail on Error:   0
    Residence:       (specific storage unit not required)
    Volume Pool:     (same as policy volume pool)
    Server Group:    (same as specified for policy)
    Calendar sched: Enabled
      Sunday, Week 1
      Monday, Week 1
      Tuesday, Week 1
      Wednesday, Week 1
      Thursday, Week 1
      Friday, Week 1
      Saturday, Week 1
      Sunday, Week 2
      Monday, Week 2
      Tuesday, Week 2
      Wednesday, Week 2
      Thursday, Week 2
      Friday, Week 2
      Saturday, Week 2
      Sunday, Week 3
      Monday, Week 3
      Tuesday, Week 3
      Wednesday, Week 3
      Thursday, Week 3
      Friday, Week 3
      Saturday, Week 3
      Sunday, Week 4
      Monday, Week 4
      Tuesday, Week 4
      Wednesday, Week 4
      Thursday, Week 4
      Friday, Week 4
      Saturday, Week 4
      Sunday, Week 5
      Monday, Week 5
      Tuesday, Week 5
      Wednesday, Week 5
      Thursday, Week 5
      Friday, Week 5
      Saturday, Week 5
      EXCLUDE DATE 0 - 01/19/2012
      EXCLUDE DATE 1 - 01/20/2012
      EXCLUDE DATE 2 - 01/21/2012
      EXCLUDE DATE 3 - 02/09/2012
    Residence is Storage Lifecycle Policy:     0
    Daily Windows:
          Sunday     22:00:00  -->  Sunday     24:00:00
          Monday     22:00:00  -->  Monday     24:00:00
          Tuesday    22:00:00  -->  Tuesday    24:00:00
          Wednesday  22:00:00  -->  Wednesday  24:00:00
          Thursday   22:00:00  -->  Thursday   24:00:00
          Friday     22:00:00  -->  Friday     24:00:00
          Saturday   22:00:00  -->  Saturday   24:00:00

[Mahmoud_Gabr]

------------------------------------------------------------

Policy Name:       exchange_temp

  Policy Type:         MS-Exchange-Server
  Active:              yes
  Effective date:      09/26/2010 16:17:23
  Mult. Data Streams:  no
  Client Encrypt:      no
  Checkpoint:          no
  Policy Priority:     0
  Max Jobs/Policy:     Unlimited
  Disaster Recovery:   0
  Collect BMR info:    no
  Residence:           EXCH_new_temp
  Volume Pool:         Daily
  Server Group:        *ANY*
  Keyword:             (none specified)
  Data Classification:       -
  Residence is Storage Lifecycle Policy:    no
  Exchange Source active db:               yes
  Exchange 2010 Preferred Server:  server1 server2
Granular Restore Info:  yes
Ignore Client Direct:  no
  HW/OS/Client:  Windows-x86   Windows2008   server1

  Include:  Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-CO
            Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-EXP
            Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-FC
            Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-INT
            Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-OPR
            Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-PLN
            Microsoft Exchange Database Availability Groups:\UCMXDAG1\Microsoft Information Store\EX-PRD

  Schedule:          full
    Type:            Automatic Backup
    Maximum MPX:     1
    Synthetic:       0
    PFI Recovery:    0
    Retention Level: 5 (3 months)
    Number Copies:   1
    Fail on Error:   0
    Residence:       (specific storage unit not required)
    Volume Pool:     (same as policy volume pool)
    Server Group:    (same as specified for policy)
    Calendar sched: Enabled
      Sunday, Week 1
      Monday, Week 1
      Tuesday, Week 1
      Wednesday, Week 1
      Thursday, Week 1
      Friday, Week 1
      Saturday, Week 1
      Sunday, Week 2
      Monday, Week 2
      Tuesday, Week 2
      Wednesday, Week 2
      Thursday, Week 2
      Friday, Week 2
      Saturday, Week 2
      Sunday, Week 3
      Monday, Week 3
      Tuesday, Week 3
      Wednesday, Week 3
      Thursday, Week 3
      Friday, Week 3
      Saturday, Week 3
      Sunday, Week 4
      Monday, Week 4
      Tuesday, Week 4
      Wednesday, Week 4
      Thursday, Week 4
      Friday, Week 4
      Saturday, Week 4
      Sunday, Week 5
      Monday, Week 5
      Tuesday, Week 5
      Wednesday, Week 5
      Thursday, Week 5
      Friday, Week 5
      Saturday, Week 5
      EXCLUDE DATE 0 - 01/19/2012
      EXCLUDE DATE 1 - 01/20/2012
      EXCLUDE DATE 2 - 01/21/2012
      EXCLUDE DATE 3 - 02/09/2012
    Residence is Storage Lifecycle Policy:     0
    Daily Windows:
          Sunday     22:00:00  -->  Sunday     24:00:00
          Monday     22:00:00  -->  Monday     24:00:00
          Tuesday    22:00:00  -->  Tuesday    24:00:00
          Wednesday  22:00:00  -->  Wednesday  24:00:00
          Thursday   22:00:00  -->  Thursday   24:00:00
          Friday     22:00:00  -->  Friday     24:00:00
          Saturday   22:00:00  -->  Saturday   24:00:00

[Mahmoud_Gabr]

exchange

[Marianne]

Thanks for the policy config.

We now need Details of a Full backup.
The previous info seems to be from an Incr backup.

Please select 'Allow Multiple Data Streams' in the policy attributes.

This will create a new job for each IS and make troubleshooting a bit easier.

Remember to create log folders as suggested earlier.

[Pangal]

Hi,

          1)  Have u checked the compatability list for exchange servers. Even service pack matters

          2) If the exchange server is compatible , kindly post  the ouput of bpps from client. There may be stuck bpfis process  or any other related process

[Marianne]

We can see your test post. We now need to know if you have selected 'Allow multiple data streams ' in Policy attributes and ran a Full backup? How many jobs ran for Information Stores? The IS name for each job will be in the Overview tab.