Exchange on VMware with GRT - Archive mailbox name was not gathered successfully

[tuan_nguyen1]

Hi everyone,

I run a VMware backup job for Exchange server with GRT. The job still running

Application state capture log:

3/24/2015 5:59:19 PM - Info nbjm(pid=6272) requesting MEDIA_SERVER_ONLY resources from RB for backup job (jobid=1685, request id:{CB3AA509-A5AA-43B3-8B55-30A420564035})  
3/24/2015 5:59:19 PM - requesting resource SU_1
3/24/2015 5:59:19 PM - requesting resource masterserver.NBU_CLIENT.MAXJOBS.xxxx
3/24/2015 5:59:19 PM - granted resource masterserver.NBU_CLIENT.MAXJOBS.xxxxx
3/24/2015 5:59:19 PM - estimated 0 Kbytes needed
3/24/2015 5:59:19 PM - begin Parent Job
3/24/2015 5:59:19 PM - begin Application State Capture, Step By Condition
Status 0
3/24/2015 5:59:19 PM - end Application State Capture, Step By Condition; elapsed time: 0:00:00
3/24/2015 5:59:19 PM - begin Application State Capture, Application State Capture
3/24/2015 6:01:33 PM - end Application State Capture, Application State Capture; elapsed time: 0:02:14
Status 1
3/24/2015 6:01:33 PM - end Parent Job; elapsed time: 0:02:14
3/25/2015 1:00:38 AM - Info ascc(pid=20012) Exchange: snapshot preparation successful, with the following information: Found the Symantec VSS Provider installed on this VM.
3/25/2015 1:00:38 AM - Info ascc(pid=20012) Exchange: snapshot preparation successful, with the following information: Need to gather mailbox information for database <XXX DB02>
3/25/2015 1:00:38 AM - Warning ascc(pid=20012) Exchange: snapshot creation successful, with the following condition: Archive mailbox name was not gathered successfully. Either configure Exchange Credentials in the NetBackup Client Host Properties or add "Exchange Servers" group to the "View-Only Organization Management" group via Add-RoleGroupMember Exchange PowerShell command.
3/25/2015 1:00:38 AM - Info ascc(pid=20012) Exchange: Host XXX.XXX.com.vn successfully protected Exchange active databases and cataloged under XXX-MAIL-DAG 
Status 1
the requested operation was partially successful(1)

The job was successfully completed, but some files may have been
busy or inaccessible. See the problems report or the client's logs for more details.

How can I pass status 1

Thank you.

Tuan. 

[tuan_nguyen1]

hello,

What can i do with this warning?

============

3/25/2015 1:00:38 AM - Warning ascc(pid=20012) Exchange: snapshot creation successful, with the following condition: Archive mailbox name was not gathered successfully. Either configure Exchange Credentials in the NetBackup Client Host Properties or add "Exchange Servers" group to the "View-Only Organization Management" group via Add-RoleGroupMember Exchange PowerShell command.

============

Thank you.

[SaurabhHeda · Accepted solution]

Hi Tuan,

Try below steps:

In the NetBackup Administration Console, expand NetBackup Management > Host Properties.

Select Clients

View the Properties of Exchange Server (All Mailbox Servers and CAS Server)

Expand Windows Client, Click on Exchange

Under Exchange Credentials enter the User Name and Password of account that has rights for Exchange GRT Backups. This would be the same Credentials which the Netbackup Client Service uses on Mailbox Servers.

Figure:

Also check the GRT requirements:

http://www.symantec.com/docs/TECH169294

[Marianne]

The warning pretty much tells you what to do. I would at this point involve the Exchange admin who should be able to provide input for both of the suggestions.

[tuan_nguyen1]

thank you

[SaurabhHeda]

You are welcome :)