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Exiting from create_nbdb, status[77].

cl00602922
Level 1

‎04-14-2020 10:00 PM

Hi, 

I am trying to upgrade  from netbackup 8.0 to 8.1.1 & upgradation failed with error 77. 

Database server is NB_INBASDVMNBMS001
NetBackup database already exists in /usr/openv/db/data/NBDB.db
This will require restart of NetBackup Web Management Console service.
Creating the NetBackup database files.
The NetBackup database files creation complete.
Verifying the running version of NBDB ...
NBDB version 8.1 verified.
This will require restart of NetBackup Web Management Console service.
Upgrading NBDB (8.1) to (8.1.1.0) ...
Upgrade of NBDB to version 8.1.1.0 failed.
NBDB version remains the same.
Database [NBDB] validation successful.
Database [NBDB] is not available on server [NB_INBASDVMNBMS001].
Exiting from create_nbdb, status[77].

ERROR: Unable to create/upgrade the NB database. Refer to the log
file in /usr/openv/netbackup/logs/nbdb for more information.
Rerun /usr/openv/netbackup/bin/install_bp when the problem
has been resolved.


INFO:
NetBackup Product Improvement Program: exit status 255.

 

 

0 Kudos
1 REPLY 1

davidmoline
Level 6
Employee

‎04-14-2020 10:40 PM

You really need to provide more details - particularly the problem encountered and logged to the file /usr/openv/netbackup/logs/nbdb.

That said I suspect you will find a line similar to this "<16> run_sql_from_file: ErrMsg [Sybase][ODBC Driver][SQL Anywhere]Column 'userIdTag' in table 'ACTL_User_Details' cannot be NULL, ErrCode -1, Sqlstate 23000".

If so, then you will need to log a support case to obtain an EEB which I think will be related to Etrack 3941845.

If the above message isn't to be fouind in the log file, then show the contents (either an extract from the time the upgradea failed or the enteire log file as an attachment).