08-02-2018 09:54 AM
Hi Eveyone,
We are configuring FT media server with HP Gen 8 DL 360 & 2 x HPAJ764A & Suse Linux Sp 4 ( All are in supported list of Netbackup 8.1)
After running configuration and rebooting, we are getting error message
Unable to communicate with HBA ports.
Please ensure that this system is set up correctly with nbftsrv_config.
(Must not be set up as FT Server.)
Error #11: system call failed
if anyone has configured FT media server on 8.1, is it possible for you to share the Hardware spec, so that we can arrange for same.
08-02-2018 09:43 PM
Considering that is new setup, I have few suggestions.
1) Do not use HP UX or IBM AIX as your media or master server. These platforms have reached End of life (EOL) in NetBackup 8.1.2 (expected GA end of August). NetBackup client is still supported for these platforms.
2) SAN (switch) zoning plays a very big role in FT media server / SAN client configuration. In a single zone you should have only one initiator (SAN client HBA port) and one target (FT media server HBA port).
3) System call failed error means that there were some issue at the OS/driver level. Once you have verified that SAN zoning is correct, there are no issues at OS or HBA driver level and you have setup FT media server and SAN client as per instructions in guide, please open a Veritas support case (as you will have to provide logs for investigation).
https://www.veritas.com/support/en_US/doc/25074091-127355800-0/index
08-03-2018 08:46 AM
08-03-2018 12:38 PM
you will need to be very very very detailed in your description and checking of your envionment... all that you said so far is purely symptomatic and in search of a quick solution...
...there is never a quick solution for these types of questions...
...instead...
...you need to double check your glass (I mean your fibre :p)... check your FC SAN config, then double check your SAN error rates... light levels (less than -12dB is bad - i.e. -13dB and below is bad).
08-05-2018 03:58 AM
Thanks sdo for your reply.
I know that I sound bit despereate and looking for quick solution. But has been helpless, as this is POC deployment & has been running for last 7-8 months.
Even a support ticket was raised to veritas & reply we received was card is not supported. But HBA card we are using is part of HCL guide for FT media server & supported on OS Suse Linux 11 SP 4 as recommened by Veritas for Netbackup 8.1. Because of contradictions, on HCL and Veritas support, client is looking for successful deployment.
Thus we are looking for successful existing deployment of FT media server on Netbackup 8.1. If someone can share Hardware, OS & HBA card details, we can recommend client to arrange for same.
I will look into your suggestions and will have a look on fibre.
Thanks & Regards,
Nayan Maishari
08-05-2018 09:23 AM
08-05-2018 10:01 AM