Facing issue while Upgrading NBU 7.0 to 7.5

[john10]

Hi All,

Currently My Master/Media on same machine running on NetBackup 7.0 and, we had plan to upgrade to 7.5, so i downloaded latest 7.6 NBCC file and i ran NBCC -upgrade in specific path, and it shows there is no catalog inconsistencies files.

but my issue was when i try to upgrade the 7.0 to 7.5 by running the .exe file(server software installation--> agree condition-->), its asking for Licence for 7.5 for master server, i think so if i provide the Licence it will treat as fresh installation right? can any one help me on this ?

NBCC output:-

D:\>cd "Program Files\Veritas\NetBackup\bin\support"

D:\Program Files\Veritas\NetBackup\bin\support>NBCC.exe -version

NBCC 7.6

D:\Program Files\Veritas\NetBackup\bin\support>NBCC.exe -upgrade

1.0  Gathering initial NBCC information

1.1  Obtaining initial NetBackup configuration information

       NBCC is being run on NetBackup master server

       ie99nt113

2.0  Gathering required NetBackup configuration information

2.1  Determining the date format to use with NetBackup commands...

       Using the date format /mm/dd/yyyy

2.2  Building EMM host configuration information...

       Detected the EMM Server hostname

         ie99nt113

       Detected the EMM master server hostname

         ie99nt113

2.3  Obtaining EMM server aliases...

       EMM aliases for detected EMM Server

         ie99nt113

           ie99nt113.global.ds.honeywell.com

       EMM aliases for detected master server

         ie99nt113

           ie99nt113.global.ds.honeywell.com

2.4  Building NetBackup storage unit list...

       Detected tape media storage unit host

         ie99nt113

       Detected disk media storage unit host

         ie99nt113

2.5  Analyzing EMM master and/or media servers and configured

     Storage Units...

2.6  Obtaining NetBackup unrestricted media sharing status...

       Configuration state = NO

2.7  Obtaining NetBackup Media Server Groups...

       No Server Groups configured

2.8  Building NetBackup retention level list

3.0  Obtaining NetBackup version from media servers

       ie99nt113...

3.1  Gathering required NetBackup catalog information

       Start time = 2014-01-13 15:24:18

3.2  Gathering NetBackup EMM conflict table list

       Found 0 EMM conflict records

3.3  Gathering list of all tapes associated with any Active Jobs

       Building NetBackup bpdbjobs list

       No active jobs found

3.4  Building NetBackup Image database contents list

       Found 7960 images in the Image database

3.5  Unloading the NBDB database

       Reading the reload.sql file...

       Reading the Machine table file...

       Counting the number of records in the Image table file...

           Found 0 records.

       Counting the number of records in the Image Copy table file...

           Found 0 records.

       Counting the number of records in the Image Fragments table file...

           Found 0 records.

       Relocating the unloaded NBDB database files...

        1 file(s) moved.

        1 file(s) moved.

        1 file(s) moved.

        1 file(s) moved.

        1 file(s) moved.

        1 file(s) moved.

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        1 file(s) moved.

        1 file(s) moved.

3.6  Building EMM database Media and Device configuration

     attribute lists

       Obtaining the EMM database Media attribute list for tape

       master server

         ie99nt113 ...

         There were 19 bpmedialist records detected for master server

           ie99nt113

           Getting device configuration data from master server

             ie99nt113 ...

         Found 19 media records in the EMM database

3.7  Building EMM database Unrestricted Sharing media attribute lists

         Found 0 Unrestricted Sharing media records in the EMM database

3.8  Building the EMM database Volume attribute list...

       Getting the EMM database Volume attributes from EMM server

         ie99nt113 ...

       Found 22 Volume attribute records in the EMM database

3.9  Building NetBackup volume pool configuration list

       EMM Server ie99nt113

3.10  Building NetBackup scratch pool configuration list

       EMM Server ie99nt113

3.11  Gathering NetBackup EMM merge table list

       Found 0 EMM merge table records

       Catalog data gathering took 31 seconds to complete.

4.0  Verifying required catalog components were gathered

           There were no NetBackup scratch volume pools detected

5.0  Beginning NetBackup catalog consistency check

       Start time = 2014-01-13 15:24:50

5.1  There were no tape media involved in active NetBackup jobs

5.3  Processing EMM database Volume attribute records, pass 1 (of 2),

       22 records to be processed

       Processed 22 EMM database Volume attribute records.

5.4  Checking for duplicate EMM server host names in Volume

     attribute data

5.5  Processing Image DB, pass 1 (of 2),

     7960 images to be processed

       7960 images processed on pass 1

5.6  Processing EMM database Media attribute records, pass 1 (of 3),

       19 records to be processed

       Processed 19 EMM database Media attribute records.

5.8  Check for duplicate media server names in the EMM database

       Media attribute data

5.9  Processing EMM database Media attribute records, pass 2 (of 3),

       19 records to be processed

5.10  Processing Image DB, pass 2 (of 2),

     7960 images to be processed

       7960 images processed on pass 2

         0 active SLP image detected

5.11  Processing EMM database Media attribute records, pass 3 (of 3),

       19 records to be processed

5.12  Processing EMM database Volume attribute records, pass 2 (of 2),

       22 records to be processed

       Catalog consistency check took 3 seconds to complete

5.13  NetBackup catalog consistency check completed

       End time = 2014-01-13 15:24:53

5.14  Checking for the latest NBCCR repair output directory

       D:\Program Files\Veritas\netbackup\bin\support\output\nbccr

       No repair file output directory detected.

     NBCC did not detect any NetBackup catalog inconsistencies.

6.1  Preparing to create support package...

6.2  Analyzing available bundling programs...

       Utilizing makecab

6.3  Identifying output files to include in support package...

6.4  Cleaning up output files...

       The  output files were successfully removed.

[Marianne]

You need to provide your new license key as part of any upgrade/installation.

This is standard practice as the new license is needed to enable the new features introduced by the new version of NBU.

[john10]

Hi Marianne,

Thanks for your post, and i was bit confused in some documents it was showing no need to provide the Licence for upgrade NBU from 7.0 to 7.5. so i'm afraid to give the Licence wjen it prompts(i thought server will treat as fresh installation)

and in my case NBU was installed in D:\, and if i want to upgrade NBU 7.0 to 7.5 then i i need to run .exe file of 7.5 and need to select (server s/w installation--> , accept licence-->need to select--> Install to Local computer--->Typical option(need to change the path to d:\) and Process will asks for Licence, if i provide 7.5 Licence then NBU will upgrade from 7.0 to 7.5 with out any issue?

and Marianne do i need to stop the exsting NBU services and start the upgrade ? or do i need run the upgrade normally ?

[RiaanBadenhorst]

The installer will stop the services for you so make sure backups are complete/not running.

[john10]

Hello Marianne/Riaan,

Thanks for the posts, and could please confirm my previous post is correct way to proceed with the upgrade? 

[Marianne]

An upgrade is a simple 'Install on top of existing'. NBU will detect current installation and perform an upgrade.

If I may ask - have you gone through the Upgrade section in NetBackup Installation Guide for Windows  http://www.symantec.com/docs/DOC5155 ?

And the NetBackup 7.5 Upgrade Guide http://www.symantec.com/docs/DOC5198  ?

And the Upgrade portal http://www.symantec.com/docs/TECH74584  including all links referred to in this TN? 

See this topic in the Installation Guide: 

About the upgrade order for NetBackup 7.5

Extract:

The installation process automatically searches to determine if an earlier

NetBackup version exists on your system. The presence of an existing version

dictates that you are about to perform an upgrade.

Before you proceed with any upgrade, be sure to review the upgrade requirements.

See “Requirements for upgrading Windows servers to NetBackup 7.5” on page 33.

*** EDIT ***

Some users have also shared their own upgrade experience on Connect.
For example: https://www-secure.symantec.com/connect/articles/how-upgrade-nbu-750x

Another one:

https://www-secure.symantec.com/connect/forums/it-necessary-use-image-meta-data-process-when-upgradi...

[RiaanBadenhorst]

I have seen in the past that i will ask for the license, just ignore that and continue.

[Mark_Solutions · Accepted solution]

You should add your 7.5 license key to make sure all new 7.5 features get enabled

It should only have the option of Master Server and on the next screen the path selection "Change" button should be greyed out

You should do a Custom install and select not to start job services at the end of the installation

Remember that as soon as the install finishes you need to do a bpdown, make sure no services are running and then immediately patch to 7.5.0.7 (if you are going for that patch)

Once that is installed then start to monitor the progress of the catalog migration using the nbemmcmd and once phase 1 has completed run a bpimage -cleanup -allclients to force phase 2 through (monitor again with the nbemmcmd)

Good luck - hope this helps