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Failed backup job to WORM tape (status 96)

perez_cmz
Level 6

I'm trying to manually run a backup after an earlier failed job (status 84); now failing with status 96. These are the job details for the failed job


03/09/2017 09:22:29 - Info nbjm (pid=2846) starting backup job (jobid=244754556) for client sv070563.ztbpre.icbpre.commerzbank.com, policy US_NYK_WIN_WORM_TEST, schedule INCR_WORM
03/09/2017 09:22:29 - Info nbjm (pid=2846) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=244754556, request id:{D3F8F2C0-04D3-11E7-87E1-2D2C9B40D920})
03/09/2017 09:22:29 - requesting resource WORM_NYK_LTO6
03/09/2017 09:22:29 - requesting resource nmausp01.zit.commerzbank.com.NBU_CLIENT.MAXJOBS.sv070563.ztbpre.icbpre.commerzbank.com
03/09/2017 09:22:29 - requesting resource nmausp01.zit.commerzbank.com.NBU_POLICY.MAXJOBS.US_NYK_WIN_WORM_TEST
03/09/2017 09:22:30 - Waiting for scan drive stop IBM.ULT3580-TD6.001, Media server: mediany1p01.zit.commerzbank.com
03/09/2017 09:22:30 - granted resource  nmausp01.zit.commerzbank.com.NBU_CLIENT.MAXJOBS.sv070563.ztbpre.icbpre.commerzbank.com
03/09/2017 09:22:30 - granted resource  nmausp01.zit.commerzbank.com.NBU_POLICY.MAXJOBS.US_NYK_WIN_WORM_TEST
03/09/2017 09:22:30 - granted resource  NYW001
03/09/2017 09:22:30 - granted resource  IBM.ULT3580-TD6.001
03/09/2017 09:22:30 - granted resource  WORM_NYK_MS1_LTO6
03/09/2017 09:22:30 - estimated 0 kbytes needed
03/09/2017 09:22:30 - Info nbjm (pid=2846) started backup (backupid=sv070563.ztbpre.icbpre.commerzbank.com_1489069350) job for client sv070563.ztbpre.icbpre.commerzbank.com, policy US_NYK_WIN_WORM_TEST, schedule INCR_WORM on storage unit WORM_NYK_MS1_LTO6
03/09/2017 09:22:33 - started process bpbrm (pid=1739)
03/09/2017 09:22:37 - Info bpbrm (pid=1739) sv070563.ztbpre.icbpre.commerzbank.com is the host to backup data from
03/09/2017 09:22:37 - Info bpbrm (pid=1739) reading file list for client
03/09/2017 09:22:37 - connecting
03/09/2017 09:22:40 - Info bpbrm (pid=1739) starting bpbkar on client
03/09/2017 09:22:40 - connected; connect time: 0:00:00
03/09/2017 09:22:41 - Info bpbkar (pid=3040) Backup started
03/09/2017 09:22:41 - Info bpbrm (pid=1739) bptm pid: 1741
03/09/2017 09:22:41 - Info bpbkar (pid=3040) change time comparison:<disabled>
03/09/2017 09:22:41 - Info bpbkar (pid=3040) archive bit processing:<enabled>
03/09/2017 09:22:41 - Info bptm (pid=1741) start
03/09/2017 09:22:42 - Info bpbkar (pid=3040) not using change journal data for <C:\>: not enabled
03/09/2017 09:22:44 - Info bptm (pid=1741) using 262144 data buffer size
03/09/2017 09:22:44 - Info bptm (pid=1741) setting receive network buffer to 262144 bytes
03/09/2017 09:22:44 - Info bptm (pid=1741) using 32 data buffers
03/09/2017 09:22:46 - Info bptm (pid=1741) start backup
03/09/2017 09:22:46 - Info bptm (pid=1741) backup child process is pid 1752
03/09/2017 09:22:46 - Info bptm (pid=1741) Waiting for mount of media id NYW001 (copy 1) on server mediany1p01.zit.commerzbank.com.
03/09/2017 09:22:46 - mounting NYW001
03/09/2017 09:22:48 - Error bptm (pid=1741) error requesting media, TpErrno = Robot operation failed
03/09/2017 09:22:48 - Warning bptm (pid=1741) media id NYW001 load operation reported an error
03/09/2017 09:22:49 - current media NYW001 complete, requesting next media Any
03/09/2017 09:22:57 - Waiting for scan drive stop IBM.ULT3580-TD6.007, Media server: mediany1p01.zit.commerzbank.com
03/09/2017 09:22:58 - granted resource  NYW003
03/09/2017 09:22:58 - granted resource  IBM.ULT3580-TD6.007
03/09/2017 09:22:58 - granted resource  WORM_NYK_MS1_LTO6
03/09/2017 09:22:59 - Info bptm (pid=1741) Waiting for mount of media id NYW003 (copy 1) on server mediany1p01.zit.commerzbank.com.
03/09/2017 09:22:59 - end writing
03/09/2017 09:22:59 - mounting NYW003
03/09/2017 09:23:01 - Error bptm (pid=1741) error requesting media, TpErrno = Robot operation failed
03/09/2017 09:23:02 - Warning bptm (pid=1741) media id NYW003 load operation reported an error
03/09/2017 09:23:02 - current media NYW003 complete, requesting next media Any
03/09/2017 09:23:10 - Waiting for scan drive stop IBM.ULT3580-TD6.009, Media server: mediany1p01.zit.commerzbank.com
03/09/2017 09:23:12 - Info bptm (pid=1741) Waiting for mount of media id NYW004 (copy 1) on server mediany1p01.zit.commerzbank.com.
03/09/2017 09:23:12 - granted resource  NYW004
03/09/2017 09:23:12 - granted resource  IBM.ULT3580-TD6.009
03/09/2017 09:23:12 - granted resource  WORM_NYK_MS1_LTO6
03/09/2017 09:23:12 - end writing
03/09/2017 09:23:12 - mounting NYW004
03/09/2017 09:23:14 - Error bptm (pid=1741) error requesting media, TpErrno = Robot operation failed
03/09/2017 09:23:15 - Warning bptm (pid=1741) media id NYW004 load operation reported an error
03/09/2017 09:23:15 - current media NYW004 complete, requesting next media Any
03/09/2017 09:23:23 - Waiting for scan drive stop IBM.ULT3580-TD6.001, Media server: mediany1p01.zit.commerzbank.com
03/09/2017 09:23:25 - granted resource  NYW005
03/09/2017 09:23:25 - granted resource  IBM.ULT3580-TD6.001
03/09/2017 09:23:25 - granted resource  WORM_NYK_MS1_LTO6
03/09/2017 09:23:25 - end writing
03/09/2017 09:23:25 - mounting NYW005
03/09/2017 09:23:25 - Info bptm (pid=1741) Waiting for mount of media id NYW005 (copy 1) on server mediany1p01.zit.commerzbank.com.
03/09/2017 09:23:27 - Error bptm (pid=1741) error requesting media, TpErrno = Robot operation failed
03/09/2017 09:23:28 - Warning bptm (pid=1741) media id NYW005 load operation reported an error
03/09/2017 09:23:28 - current media NYW005 complete, requesting next media Any
03/09/2017 09:23:36 - Waiting for scan drive stop IBM.ULT3580-TD6.007, Media server: mediany1p01.zit.commerzbank.com
03/09/2017 09:23:38 - Info bptm (pid=1741) Waiting for mount of media id NYW006 (copy 1) on server mediany1p01.zit.commerzbank.com.
03/09/2017 09:23:38 - granted resource  NYW006
03/09/2017 09:23:38 - granted resource  IBM.ULT3580-TD6.007
03/09/2017 09:23:38 - granted resource  WORM_NYK_MS1_LTO6
03/09/2017 09:23:38 - end writing
03/09/2017 09:23:38 - mounting NYW006
03/09/2017 09:23:41 - Error bptm (pid=1741) error requesting media, TpErrno = Robot operation failed
03/09/2017 09:23:41 - Warning bptm (pid=1741) media id NYW006 load operation reported an error
03/09/2017 09:23:41 - current media NYW006 complete, requesting next media Any
03/09/2017 09:23:50 - Info bptm (pid=1741) EXITING with status 96 <----------
03/09/2017 09:23:51 - Info bpbkar (pid=3040) done. status: 96: unable to allocate new media for backup, storage unit has none available
03/09/2017 09:23:51 - end writing
unable to allocate new media for backup, storage unit has none available  (96)

4 REPLIES 4

Marianne
Moderator
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We see that NBU attempted to mount 5 tapes: NYW001, NYW003, NYW004, NYW005, NYW006, trying different tape drives: IBM.ULT3580-TD6.001, IBM.ULT3580-TD6.007,  IBM.ULT3580-TD6.009.

Each attempt failed with:
Error bptm (pid=1741) error requesting media, TpErrno = Robot operation failed
Warning bptm (pid=1741) media id NYW00X load operation reported an error

You need to find out why the robot cannot mount the tapes in these drives.

Can you confirm that you have followed all the required steps to config WORM media?
e.g. http://www.veritas.com/docs/000112321 ; http://www.veritas.com/docs/000112026

Have you enabled NBU and Media Manager logging?
As a start - level 3 bptm log and VERBOSE entry in vm.conf on media server  mediany1p01.  (Restart NBU after adding vm.conf entry).

PS:
You forgot to tell us which OS?
This is needed in order to point you to log locations in NBU and OS.

 

Tape_Archived
Moderator
Moderator
   VIP   

Yes, please review the Tape Library events through Tape Library Webconsole or gui.

I am suspecting Tape may be stuck into the Tape Drives and post that event there may be communication gap between NetBackup and Library to know the exact status of the Drive.

It seems the library hadn't been inventoried properly, and was not picking up the WORM tapes. That was one issue; now I'm having the same issue with some of the WORM tapes.

Still investigating ...

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

You are not giving us ANY info to even try and assist you. 

Good luck!