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Failed to communicate with resource requester. Error code: 811 @ 8.1.2

Hello Team,

Having this issue after a successful upgrade from 8.0 to 8.1.2.

Failed to communicate with resource requester. Error code: 811

Some jobs completed successfully, but mostly failed by this error.

 

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3 Replies

Re: Failed to communicate with resource requester. Error code: 811 @ 8.1.2

I have often seen over the years that there is a change in NBU hostname lookup after an upgrade.

Please have a look at the posts under 'Related Discussions'. Some of those have links to my own experience with status 811. 

If none of those are helping you, please share details of your environment - 
all text in Job Details of a failing job.
are jobs failing for specific media server(s)?
Maybe security certificate related? 

Re: Failed to communicate with resource requester. Error code: 811 @ 8.1.2

Hello 

 

Re: Failed to communicate with resource requester. Error code: 811 @ 8.1.2

@Mallek 

I hear what you are saying - I cannot say what exactly changes across NBU versions w.r.t. hostname lookup.
All I'm saying is that I have seen in my 20 years with NBU that certain things start to fail after an upgrade (not always).

What I do in situations like that is to troubleshoot as if it is a new installation that has never worked before. 

Herewith my 2 experiences with status 811: 

https://vox.veritas.com/t5/NetBackup/Netbackup-6-5-5-Media-server-Problems/m-p/295287#M57261

I have nothing else to suggest.
Maybe log a Support call with Veritas.