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Failed to get status code information 2850

cynthiapinto
Level 4

Hi,

I am trying to do NDMP restore on the same filer but get the erroras failed to get status code information (2850).  its a EMC VNX 5400(Unified) storage .

 

Request you to help me to solve the problem . Media & master servers are Installed with rhel6.5 OS  & 7.6.0.3 netbackup . 

Below is the detailed error message

11/24/2015 16:05:14 - begin Restore
11/24/2015 16:05:14 - number of images required: 1
11/24/2015 16:05:15 - media needed: 0170L6
11/24/2015 16:05:15 - media needed: H636L5
11/24/2015 16:05:16 - restoring from image 10.30.0.217_1448073001
11/24/2015 16:05:16 - Info bpbrm (pid=34508) 10.30.0.217 is the host to restore to
11/24/2015 16:05:16 - Info bpbrm (pid=34508) telling media manager to start restore on client
11/24/2015 16:05:16 - Info bpbrm (pid=34508) spawning a brm child process
11/24/2015 16:05:16 - Info bpbrm (pid=34508) child pid: 34511
11/24/2015 16:05:16 - Info bpbrm (pid=34511) start tar on client
11/24/2015 16:05:17 - Info tar (pid=34514) Restore started.
11/24/2015 16:05:17 - requesting resource H636L5
11/24/2015 16:05:17 - Waiting for scan drive stop HP.ULTRIUM6-SCSI.000, Media server: INCHNMDBKP001
11/24/2015 16:05:49 - Info bptm (pid=34510) Waiting for mount of media id H636L5 (copy 2) on server INCHNMDBKP001.
11/24/2015 16:05:49 - started process bptm (pid=34510)
11/24/2015 16:05:49 - mounting H636L5
11/24/2015 16:05:49 - granted resource  H636L5
11/24/2015 16:05:49 - granted resource  HP.ULTRIUM6-SCSI.000
11/24/2015 16:05:50 - Info bptm (pid=34510) INF - Waiting for mount of media id H636L5 on server INCHNMDBKP001 for reading.
11/24/2015 16:06:59 - mounted H636L5; mount time: 0:01:10
11/24/2015 16:06:59 - Info bptm (pid=34510) H636L5
11/24/2015 16:06:59 - Info bptm (pid=34510) INF - Waiting for positioning of media id H636L5 on server INCHNMDBKP001 for reading.
11/24/2015 16:06:59 - positioning H636L5 to file 7
11/24/2015 16:07:12 - positioned H636L5; position time: 0:00:13
11/24/2015 16:07:12 - begin reading
11/24/2015 16:07:15 - Info ndmpagent (pid=34514) INF - Restoring NDMP files from /root_vdm_1/FSDATA20/FSDATA20/ to [See line below]
11/24/2015 16:07:15 - Info ndmpagent (pid=34514) INF - Restoring NDMP files from [See line above] to /root_vdm_1/FSDATA20/FSDATA20/Restore
11/24/2015 16:07:16 - Error ndmpagent (pid=34514) ndmp_mover_set_record_size failed, status = 9 (NDMP_ILLEGAL_ARGS_ERR)
11/24/2015 16:07:16 - Error ndmpagent (pid=34514) NDMP restore failed from path /root_vdm_1/FSDATA20
11/24/2015 16:07:22 - Info ndmpagent (pid=34514) done. status: 114: unimplemented error code 114
11/24/2015 16:07:22 - Info bpbrm (pid=34508) got ERROR 5 from media manager
11/24/2015 16:07:22 - Info bpbrm (pid=34508) terminating bpbrm child 34511 jobid=19578
11/24/2015 16:07:22 - restored from image 10.30.0.217_1448073001; restore time: 0:02:06
11/24/2015 16:07:22 - end Restore; elapsed time 0:02:08
Failed to get status code information (2850)

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

So, this is NDMP backup of EMC VNX, right? 

Restoring back to exact same filer but to different folder?

Have you confirmed in EMC documentation that restore to a different folder is supported?

The NetBackup for NDMP: NAS appliance information doc : http://www.veritas.com/docs/000027113 
(Use Attachment link to download the doc)  says this regarding redirected restores:

Note on file restore to a different location
When restoring files from NetBackup backups of NAS filers that use older
versions of the NDMP protocol (V2 and V3), the destination path for the restore
must end with the original folder and file name, even if you are restoring the
files to a different location. (This restriction does not apply to NAS filers that
use the NDMP protocol V4.)
If the original backup path was /vol/vol1/mydir/myfile, the destination
path for restore to a different location must end with /mydir/myfile.
Otherwise, NetBackup appends /mydir/myfile to the end of the destination
path.
For example, to restore /vol/vol1/mydir/myfile to a folder under
/vol/vol2/, specify /vol/vol2/mydir/myfile as the destination.
For NAS filers that use NDMP V4, you can specify a different subfolder or file
name. For example, /vol/vol1/mydir/myfile can be restored to
/vol/vol2/mydir2/myfile_restored.
For any restrictions unique to a particular NAS filer, see the appropriate section
in this document for your filer.

Only problem - there is not a separate section for ENC VNX. Only Celerra and Centera.

View solution in original post

3 REPLIES 3

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

So, this is NDMP backup of EMC VNX, right? 

Restoring back to exact same filer but to different folder?

Have you confirmed in EMC documentation that restore to a different folder is supported?

The NetBackup for NDMP: NAS appliance information doc : http://www.veritas.com/docs/000027113 
(Use Attachment link to download the doc)  says this regarding redirected restores:

Note on file restore to a different location
When restoring files from NetBackup backups of NAS filers that use older
versions of the NDMP protocol (V2 and V3), the destination path for the restore
must end with the original folder and file name, even if you are restoring the
files to a different location. (This restriction does not apply to NAS filers that
use the NDMP protocol V4.)
If the original backup path was /vol/vol1/mydir/myfile, the destination
path for restore to a different location must end with /mydir/myfile.
Otherwise, NetBackup appends /mydir/myfile to the end of the destination
path.
For example, to restore /vol/vol1/mydir/myfile to a folder under
/vol/vol2/, specify /vol/vol2/mydir/myfile as the destination.
For NAS filers that use NDMP V4, you can specify a different subfolder or file
name. For example, /vol/vol1/mydir/myfile can be restored to
/vol/vol2/mydir2/myfile_restored.
For any restrictions unique to a particular NAS filer, see the appropriate section
in this document for your filer.

Only problem - there is not a separate section for ENC VNX. Only Celerra and Centera.

cynthiapinto
Level 4

Hi Marianne,

 

Tried your options but no luck. I checked with Storage admin & came to know they have NDMP V4 in NAS.

 

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
Have you checked with EMC that NDMP restore to different folder is supported with VNX?