Failed to initialize EMM connection. Verify that network access to the EMM server is available

[Vedamurthy_G]

Hi can some1 help me on the below issue

/usr/openv/netbackup/bin/admincmd # nbemmcmd -listhosts -verbose
NBEMMCMD, Version: 7.5.0.2
Failed to initialize EMM connection. Verify that network access to the EMM server is available and that the services nbemm and pbx_exchange are running on the EMM server. (195)
Command did not complete successfully.

[quebek]

Hey

can you please share the outcome from

bpps -x

Is the master sever able to ping itself? How about hostname resolution?

[Nicolai]

Hi @Vedamurthy_G 

what queback sait.

Since you are on 7.5 need to verify if the service pbx_exchange is running and listening on port 1556.

Is it a separate service, lather version of Netbackup it was included.

[Vedamurthy_G]

PBX everything is fine and its standalone master server

[StoneRam-Simon]

Make sure EMMSERVER in bp.conf/registry is correct.

[Radhakrishnan_V]

stop all the services,

run /usr/openv/db/bin/nbdbms_start_server -start 

run /usr/openv/db/bin/dbping < ensure DB is up>

then run /usr/openv/netbackup/bin/nbemm &

run /usr/openv/netbackup/bin/admincmd/nbemmcmd -listh < see if you can get output> , otherwise check the emm logs