04-13-2016 04:38 AM
Hello
Below are our environment details.
Master = NBU 7.6.1 , Windows 2008
Hostname= Masterdc01.abc.com
Media = NBU 7.6.1 , AIX
Hostname = MS1
Client = NBU 7.6.1 , Windows 2008, Excahnge 2010
Hostname = TEST03
We are trying to perform a Filesystem backup which does not happen, e.g: Even a small file of 10kb from C:\ does not backup.
04/11/2016 15:32:58 - Info nbjm (pid=4888) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=111238, request id:{D0B10542-4184-40B6-B3C7-82B9E42A11B5})
04/11/2016 15:32:58 - requesting resource MS1-hcart-robot-tld-1
04/11/2016 15:32:58 - requesting resource Masterdc01.abc.com.NBU_CLIENT.MAXJOBS.TEST03
04/11/2016 15:32:58 - requesting resource Masterdc01.abc.com.NBU_POLICY.MAXJOBS.Daily_AD01_TEST03_Adhoc
04/11/2016 15:32:59 - awaiting resource MS1-hcart-robot-tld-1. No drives are available.
04/11/2016 15:33:10 - granted resource Masterdc01.abc.com.NBU_CLIENT.MAXJOBS.TEST03
04/11/2016 15:33:10 - granted resource Masterdc01.abc.com.NBU_POLICY.MAXJOBS.Daily_AD01_TEST03_Adhoc
04/11/2016 15:33:10 - granted resource LT0001
04/11/2016 15:33:10 - granted resource HP.ULTRIUM4-SCSI.002
04/11/2016 15:33:10 - granted resource MS1-hcart-robot-tld-1
04/11/2016 15:33:11 - estimated 0 kbytes needed
04/11/2016 15:33:11 - Info nbjm (pid=4888) started backup job for client TEST03, policy Daily_AD01_TEST03_Adhoc, schedule daily on storage unit MS1-hcart-robot-tld-1
04/11/2016 15:33:13 - started process bpbrm (pid=25483)
04/11/2016 15:33:22 - mounting A1005
04/11/2016 15:33:22 - connecting
04/11/2016 15:33:23 - connected; connect time: 0:00:00
04/11/2016 15:34:27 - mounted A1005; mount time: 0:01:05
04/11/2016 15:34:27 - positioning A1005 to file 1
04/11/2016 15:34:35 - positioned A1005; position time: 0:00:08
04/11/2016 15:34:35 - begin writing
04/11/2016 15:36:10 - Info bpbrm (pid=25483) TEST03 is the host to backup data from
04/11/2016 15:36:12 - Info bpbrm (pid=25483) starting bptm
04/11/2016 15:36:12 - Info bpbrm (pid=25483) Started media manager using bpcd successfully
04/11/2016 15:36:15 - Info bpbrm (pid=25483) telling media manager to start backup on client
04/11/2016 15:36:15 - Info bptm (pid=25485) using 65536 data buffer size
04/11/2016 15:36:15 - Info bptm (pid=25485) using 12 data buffers
04/11/2016 15:36:17 - Info bpbrm (pid=25483) spawning a brm child process
04/11/2016 15:36:17 - Info bpbrm (pid=25483) child pid: 25487
04/11/2016 15:36:18 - Info bptm (pid=25485) start backup
04/11/2016 15:36:18 - Info bptm (pid=25485) Waiting for mount of media id A1005 (copy 1) on server MS1.
04/11/2016 15:36:19 - Info bpbrm (pid=25483) sending bpsched msg: CONNECTING TO CLIENT FOR TEST03_1460368990
04/11/2016 15:36:19 - Info bpbrm (pid=25483) start bpbkar on client
04/11/2016 15:36:25 - Info bpbkar (pid=3468) Backup started
04/11/2016 15:36:25 - Info bpbrm (pid=25483) Sending the file list to the client
04/11/2016 15:37:23 - Info bptm (pid=25485) media id A1005 mounted on drive index 2, drivepath /dev/rtape/tape79_BESTnb, drivename HP.ULTRIUM4-SCSI.002, copy 1
04/12/2016 08:31:34 - end writing; write time: 16:56:59
04/12/2016 08:34:18 - Info bpbrm (pid=25483) killing bpbrm child 25487.
04/12/2016 08:34:18 - Info bpbrm (pid=25483) sending media manager msg: SUSPEND BACKUP TEST03_1460368990
04/12/2016 08:34:31 - Info bpbrm (pid=25483) media manager for backup id TEST03_1460368990 exited with status 157: suspend requested by administrator
04/12/2016 08:39:33 - Error bpbrm (pid=25483) timed out trying to connect to TEST03
04/12/2016 08:39:34 - Info bpbrm (pid=25483) sending media manager msg: TERMINATE
04/12/2016 09:33:23 - Info nbjm (pid=4888) starting backup job (jobid=111238) for client TEST03, policy Daily_AD01_TEST03_Adhoc, schedule daily
04/12/2016 09:36:24 - Info bpbrm (pid=7384) TEST03 is the host to backup data from
Please check the above job details and provide suggestions.
Thank you in advance
04-13-2016 05:12 AM
Would need to see the bpbrm and bptm logs from the media server and the bpbkar log from the client.
04-13-2016 10:06 AM
Please verify if you have any exculde for this client.
Host Properties->Clients->hostname, right click & check Exclude in properties.