04-19-2014 02:18 AM
Policy Name: ADHOC_BCP_VLAPP02_FLASH_28032014
Policy Type: FlashBackup-Windows
Effective date: 04/16/2014 14:26:15
File Restore Raw: yes
Mult. Data Streams: no
Client Encrypt: no
Policy Priority: 0
Max Jobs/Policy: Unlimited
Disaster Recovery: 0
Collect BMR info: no
Volume Pool: Bang_Adhoc_1mnt_pool
Server Group: *ANY*
Keyword: (none specified)
Data Classification: -
Residence is Storage Lifecycle Policy: no
Application Discovery: no
Discovery Lifetime: 0 seconds
ASC Application and attributes: (none defined)
Granular Restore Info: no
Ignore Client Direct: no
Enable Metadata Indexing: no
Index server name: NULL
Use Accelerator: no
HW/OS/Client: Windows-x64 WindowsXP VLAPP02
Type: Full Backup
Frequency: every 7 days
Maximum MPX: 1
Checksum Change Detection: 0
PFI Recovery: 0
Retention Level: 10 (12 years)
Number Copies: 1
Fail on Error: 0
Volume Pool: (same as policy volume pool)
Server Group: (same as specified for policy)
Residence is Storage Lifecycle Policy: 0
Schedule indexing: 0
04:21:55.265 [5380.3368] <16> bpbrm readline: socket read failed, An existing connection was forcibly closed by the remote host. (10054)04:22:20.718 [5380.3368] <16> inform_client_of_status: could not send server status message
4:21:50.578 AM: [3644.5244] <16> dtcp_write: TCP - failure: send socket (776) (TCP 10054: Connection reset by peer)
4:21:50.578 AM: [3644.5244] <16> dtcp_write: TCP - failure: attempted to send 51 bytes
4:21:55.328 AM: [3644.5244] <16> dtcp_write: TCP - failure: send socket (776) (TCP 10054: Connection reset by peer)
4:21:55.328 AM: [3644.5244] <16> dtcp_write: TCP - failure: attempted to send 63 bytes
4:21:55.343 AM: [3644.5244] <2> tar_base::V_vTarMsgW: INF - EXIT STATUS 14: file write failed
4:21:55.343 AM: [3644.5244] <16> dtcp_write: TCP - failure: send socket (776) (TCP 10054: Connection reset by peer)
backup is aborting after some time like 5-6 hours after backed up some data
Here i am confused between to Tech notes
Please suggest as
backup are happening with \\.\D: & \\.\D:\ which one is perfect do this have role to play in above issue
Media server - 22.214.171.124 windows 2003
master server 126.96.36.199 Solaris
also take below points in to consideration
- There is enough space available on drive to create snapshot
- There are more then 1 cr files available in drive
[ Archive_calls is the only folder in drive ]
- whaterver backup happened was with very low throuput
- I increased read time out for client to 3600
04-20-2014 04:40 AM
Do u see any errors in the application logs (there might be something)...It has to be troubleshooted by OS/N/W team rather than nbu person as OS is repoting the error and not netbackup.
I think u can run appcritical test to test ur n/w.
04-21-2014 03:02 PM
Status Code 14 and final 13 indicate network issues. Because socket/network related root-causes occur on a lower level then NetBackup can log, all NetBackup can do is indicate that there was an unexpected communication problem.
On Windows systems, the client bpbkar log may contain a 10054 Connection Reset Error (usually indicates a hardware error). Somewhere between the NetBackup client and server, the connection was reset. When NetBackup receives this error, it cannot continue the backup. This error has been attributed to the following:
- A hiccup in the network.
- A bad network interface card on a NetBackup client.
- A bad network interface card on the NetBackup server.
- Faulty routers.
- Any other applications that interfere with NetBackup connections.
04-25-2014 01:12 AM
Thanks for the reply
I have done call log with symantec TSE for this issue
also did call Log with local network & OS team
04-25-2014 01:39 AM
Please post full bpbkar log - snippets do not give enough info. (Copy file to bpbkar.txt and upload as File attachment).
Full bptm and bpbrm logs are also needed to see if data was received from client and up to which point.
My guess is that your Symantec TSE has also asked for these logs?
I don't see a need for bpfis log as it seems that snapshot succeeded and backup was started.
About the slow transfer rate - have you tried to test disk read speed and network transfer rate outside of NBU?
04-25-2014 03:49 PM
Since your working with a TSE, please PM me the case number. I would like to follow up with the TSE.
04-30-2014 11:02 AM
bpbkar logs are huge in size like up to 3 GB can not upload
checking with storage team for SAN disk performance
Symantec case ID - 06444835
Here is question to all while referring logs i have come across patterns like
in this which are error , warning , information do we have tech note or documentation to understand logging patterns