GUI Restore Works, CLI Restore Fails

[jwithamwellcome]

Hi,

We are running a restore in the GUI and it works perfect and then tried to script this restore, see script below but every time it throws this error - EXIT STATUS 2808: MS-windows policy restore error

cd "D:\Program Files\Veritas\NetBackup\bin"

.\bprestore.exe -B -w -C FileServer01 -D NBserver01.companyX.com -L "D:\Program Files\Veritas\NetBackup\logs\bprd\test.log" -s 26/04/2019 05:13:12 -e 26/04/2019 23:15:28 -R "D:\Program Files\Veritas\NetBackup\logs\user_ops\test03a_rename.txt" -f "D:\Program Files\Veritas\NetBackup\logs\user_ops\test03a_list.txt"

D:\Program Files\Veritas\NetBackup\logs\user_ops\test03a_rename.txt =

rename 142 "/Shadow Copy Components/User Data/Distributed File System Replication/DfsrReplicatedFolders/Departments/BlueEarth/Doc.docx" 171 "D:\doc.docx"

D:\Program Files\Veritas\NetBackup\logs\user_ops\test03a_list.txt =

142 /Shadow Copy Components/User Data/Distributed File System Replication/DfsrReplicatedFolders/Departments/BlueEarth/doc.docx

When I run the script, I see in the activity controller.....

17-Apr-2020 14:08:00 - begin Restore
17-Apr-2020 14:08:02 - Info bprd (pid=12996) Found (3,467,191) files in (10) images for Restore Job ID 75697.xxx
17-Apr-2020 14:08:02 - restoring from image fileserver01_1556305208
17-Apr-2020 14:08:02 - requesting resource  @aaaaS
17-Apr-2020 14:08:02 - granted resource  MediaID=@aaaaS;DiskVolume=_PhysicalLSU;DiskPool=dxi-qcloudprotect;Path=_PhysicalLSU;StorageServer=aws-qcloudprotect_172.31.23.33;MediaServer=nbserver01.companyx.com
17-Apr-2020 14:08:03 - Info bprd (pid=12996) Searched (        2) files of (3,467,191) files for Restore Job ID 75697.xxx
17-Apr-2020 14:08:03 - Info bprd (pid=12996) Restoring from copy 2 of image created 04/26/19 20:00:08 from policy AA-FS01_Weekly
17-Apr-2020 14:08:03 - Info bpbrm (pid=10536) nbserver01.companyx.com is the host to restore to
17-Apr-2020 14:08:03 - Info bpbrm (pid=10536) reading file list for client
17-Apr-2020 14:08:03 - Info bpbrm (pid=10536) connecting to bprd to get file list
17-Apr-2020 14:08:03 - connecting
17-Apr-2020 14:08:03 - Info bpbrm (pid=10536) starting bptm
17-Apr-2020 14:08:07 - Info tar32 (pid=7288) Restore started
17-Apr-2020 14:08:07 - connected; connect time: 0:00:00
17-Apr-2020 14:08:07 - Info bptm (pid=13688) start
17-Apr-2020 14:08:07 - started process bptm (pid=13688)
17-Apr-2020 14:08:07 - Info bptm (pid=13688) reading backup image
17-Apr-2020 14:08:07 - Info bptm (pid=13688) using 64 data buffers
17-Apr-2020 14:08:08 - begin reading
17-Apr-2020 14:08:11 - Info bptm (pid=13688) waited for empty buffer 0 times, delayed 0 times
17-Apr-2020 14:08:11 - Info tar32 (pid=7288) done. status: 5
17-Apr-2020 14:08:11 - end reading; read time: 0:00:03
17-Apr-2020 14:08:17 - Info bptm (pid=13688) completed reading backup image
17-Apr-2020 14:08:17 - Info bptm (pid=13688) EXITING with status 0 <----------
17-Apr-2020 14:08:17 - Info tar32 (pid=7288) done. status: 5: the restore failed to recover the requested files
17-Apr-2020 14:08:17 - Error bpbrm (pid=10536) client restore EXIT STATUS 5: the restore failed to recover the requested files
17-Apr-2020 14:08:17 - restored from image fileserver01_1556305208; restore time: 0:00:15
17-Apr-2020 14:08:17 - Warning bprd (pid=12996) Restore must be resumed prior to first image expiration on 25/04/2020 20:00:08
17-Apr-2020 14:08:17 - end Restore; elapsed time 0:00:17
Windows File System policy restore error  (2808)

[jwithamwellcome]

@Lowell_Palecek Thank you, however I stand by calling this strange that having a blank line at the end of the rename file causes it to work. Thankfull now I can export the data from NetBackup.

[Marianne]

@jwithamwellcome 

Pity we did not point it out to you right from the start. 

I came to know this during my first struggle with cmd restore on Windows about 10 years ago
(See my Solution over here : https://vox.veritas.com/t5/NetBackup/bprestore-CLI-command/td-p/366234. )

The requirement for <CR> at the end of the rename-file is well documented in Command reference guide and various Technotes. 

[jwithamwellcome]

Thank you @Marianne , it's a shame that the Veritas support team weren't able to assit with this despite as you say it being well documented. I since now rely upon the great help @davidmoline  & @sdo  in this community.