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Getting 191 error for duplication

A_3
Level 4
Certified

 Master server/Media and Client version : NBU 7.6.1.2

Master/media and Client: Linux

I am getting same error for multiple duplication jobs every day with different drives. Checked media is not Frozen and its fine...Duplication job is getting success in secound attempt. Can help required here what causes for this ?

 4/14/2017 3:36:32 AM - Info bptm(pid=148436) start
4/14/2017 3:36:32 AM - started process bptm (148436)
4/14/2017 3:36:32 AM - Info bptm(pid=148436) start backup
4/14/2017 3:36:33 AM - Info bpdm(pid=148443) started
4/14/2017 3:36:33 AM - started process bpdm (148443)
4/14/2017 3:36:33 AM - Info bpdm(pid=148443) reading backup image
4/14/2017 3:36:33 AM - Info bpdm(pid=148443) using 30 data buffers
4/14/2017 3:36:33 AM - Info bpdm(pid=148443) requesting nbjm for media
4/14/2017 3:36:33 AM - Info bptm(pid=148436) Waiting for mount of media id B00243 (copy 2) on server mediaserver.
4/14/2017 3:36:33 AM - started process bptm (148436)
4/14/2017 3:36:33 AM - mounting B00243
4/14/2017 3:36:33 AM - Info bptm(pid=148436) INF - Waiting for mount of media id B00243 on server mediaserver for writing.
4/14/2017 3:36:36 AM - begin reading
4/14/2017 4:03:45 AM - requesting resource LCM_STU_Tape_mediaserver
4/14/2017 4:03:51 AM - granted resource LCM_STU_Tape_mediaserver
4/14/2017 4:03:51 AM - started process RUNCMD (57357)
4/14/2017 4:03:51 AM - begin Duplicate
4/14/2017 4:03:51 AM - requesting resource STU_Tape_mediaserver
4/14/2017 4:03:51 AM - requesting resource @aaaam
4/14/2017 4:03:51 AM - reserving resource @aaaam
4/14/2017 4:03:52 AM - ended process 0 (57357)
4/14/2017 4:04:04 AM - reserved resource @aaaam
4/14/2017 4:04:04 AM - granted resource B00243
4/14/2017 4:04:04 AM - granted resource B4_LTO4_2_0_1_12
4/14/2017 4:04:04 AM - granted resource STU_Tape_mediaserver
4/14/2017 4:04:04 AM - granted resource MediaID=@aaaam;DiskVolume=PureDiskVolume;DiskPool=dp_disk_mediaserver;Path=PureDiskVolume;StorageServer=mediaserver;MediaServer=mediaserver
4/14/2017 4:04:05 AM - Info bpduplicate(pid=57357) window close behavior: Suspend
4/14/2017 4:06:53 AM - Error bptm(pid=148436) error requesting media, TpErrno = Robot operation failed
4/14/2017 4:06:53 AM - Warning bptm(pid=148436) media id B00243 load operation reported an error
4/14/2017 4:34:26 AM - current media B00243 complete, requesting next resource Any
4/14/2017 4:37:06 AM - Info bptm(pid=148436) EXITING with status 98 <----------
4/14/2017 4:37:09 AM - Error bpdm(pid=148443) media manager terminated by parent process
4/14/2017 4:37:21 AM - Info mediaserver(pid=148443) StorageServer=PureDisk:mediaserver; Report=PDDO Stats for (mediaserver): read: 1920 KB, CR received: 32822 KB, CR received over FC: 0 KB, dedup: 0.0%
4/14/2017 5:04:39 AM - Error nbjm(pid=15514) NBU status: 98, EMM status: The media server reported a system error
4/14/2017 5:04:49 AM - Error bpduplicate(pid=57357) host mediaserver backup id fr0-x990dbr-v01_1492133449 read failed, media manager killed by signal (82).
4/14/2017 5:04:49 AM - Error bpduplicate(pid=57357) host mediaserver backupid fr0-x990dbr-v01_1492133449 write failed, error requesting media (tpreq) (98).
4/14/2017 5:04:49 AM - Error bpduplicate(pid=57357) Duplicate of backupid fr0-x990dbr-v01_1492133449 failed, error requesting media (tpreq) (98).
4/14/2017 5:04:49 AM - Error bpduplicate(pid=57357) Status = no images were successfully processed.
4/14/2017 5:04:49 AM - end Duplicate; elapsed time: 1:00:58
no images were successfully processed (191)

4 REPLIES 4

quebek
Moderator
Moderator
   VIP    Certified

Hey

For me it looks like your robot inventory is not up to date with NBU:

4/14/2017 4:06:53 AM - Error bptm(pid=148436) error requesting media, TpErrno = Robot operation failed
4/14/2017 4:06:53 AM - Warning bptm(pid=148436) media id B00243 load operation reported an error
4/14/2017 4:34:26 AM - current media B00243 complete, requesting next resource Any
4/14/2017 4:37:06 AM - Info bptm(pid=148436) EXITING with status 98 <----------

Either this media was not in the slot that NBU was thinking or it is anyhow broken...

So I would run inventory, ie:

vmupdate -rt <robot-type> -rn <robot-number> -rh <robot-control-host> -use_barcode_rules

Tape_Archived
Moderator
Moderator
   VIP   

Either the Tape is stuck into the Tape Drive or Robot has some issue. Please login to your Tape Library Web Console and review if it's showing any warning or you may have to physically check if Library is functioning correctly. 

Please review logs under "/usr/openv/volmgr/debug" for daemon, ltid, robots and most important system messages for device errors.

 

Tousif
Level 6
Hello,
It's robot operation error.
Go to media server having robot control host and try to move media B00243 slot to drive and drive to slot by running robtest.
It should work fine to complete the duplication operation.

Regards,

This has nothing to do with SLP or duplication , This error is coming when robot is trying to mount tape on drive . Check at library end and the logs for detailed troubleshooting.