What if we need help or have a question?
The first stop for support is Symantec Technical Support. If the documentation provides no guidance, a Symantec technical support case should be opened. Technical Support will assist the Beta sites. Technical Support will follow normal protocols and open an engineering defect case if necessary.
The link below provides telephone contact information for global technical support.
Technical Support will provide the following:
• 24x7 support
• 24 hour initial response time
We understand how valuable your time is and we will do what we can to efficiently resolve any roadblocks. If you do not feel like you are making progress, please contact me directly or email the Beta program distribution list at
DL-ENG-NBU-Early-Release@symantec.com. Please include a Titan case number with any correspondence.
