05-07-2013 09:11 PM
hi team ,
i am using netbackup 6.5 .
i am getting an error 156 .i have checked the logs .
i am geting this error
Warning bpbrm(pid=1532) from client xxx: WRN - can't open directory: zzz (WIN32 2: The system cannot find the file specified. )
its giving a snapshot error
coul you please help .
05-07-2013 10:13 PM
Please post ALL text in details tab.
Create bpfis and bpbkar log folders on the client under <install-path>\veritas\netbackup\logs.
After next failure, copy logs to txt files (bpfis.txt and bpbkar.txt) and post as File attachment.
Please also tell us exact OS version as well as NBU patch level on the client.
PS:
Please upgrade your environment ASAP - NBU 6.5 ran out of support in Oct 2012.
05-07-2013 10:53 PM
Hi Marianne ,
Sory for the inadequate info .
The OS is windows server 2003
posting the complete details
5/7/2013 9:47:38 AM - requesting resource inmumnibnas01-tapelibrary
5/7/2013 9:47:38 AM - requesting resource inmumnibnas01.NBU_CLIENT.MAXJOBS.inmumnibnas01
5/7/2013 9:47:38 AM - requesting resource inmumnibnas01.NBU_POLICY.MAXJOBS.NIB_BackupPolicy
5/7/2013 9:47:38 AM - granted resource inmumnibnas01.NBU_CLIENT.MAXJOBS.inmumnibnas01
5/7/2013 9:47:38 AM - granted resource inmumnibnas01.NBU_POLICY.MAXJOBS.NIB_BackupPolicy
5/7/2013 9:47:38 AM - granted resource L086L4
5/7/2013 9:47:38 AM - granted resource HP.ULTRIUM4-SCSI.000
5/7/2013 9:47:38 AM - granted resource inmumnibnas01-tapelibrary
5/7/2013 9:47:38 AM - estimated 2802497688 kbytes needed
5/7/2013 9:47:38 AM - started process bpbrm (1532)
5/7/2013 9:47:38 AM - connecting
5/7/2013 9:47:38 AM - connected; connect time: 00:00:00
5/7/2013 9:47:42 AM - mounting L086L4
5/7/2013 9:48:40 AM - mounted; mount time: 00:00:58
5/7/2013 9:48:40 AM - positioning L086L4 to file 1
5/7/2013 9:48:46 AM - positioned L086L4; position time: 00:00:06
5/7/2013 9:48:46 AM - begin writing
5/7/2013 7:31:26 PM - Warning bpbrm(pid=1532) from client inmumnibnas01: WRN - can't open directory: G:\Finance\MIS\Corporate MIS\Statutory Auditor\Effort Data Q413 (WIN32 2: The system cannot find the file specified. )
5/7/2013 7:32:32 PM - Warning bpbrm(pid=1532) from client inmumnibnas01: WRN - can't open directory: G:\Finance\MIS\Corporate MIS\Statutory Auditor\IPMS Effort (WIN32 2: The system cannot find the file specified. )
5/7/2013 7:33:36 PM - Warning bpbrm(pid=1532) from client inmumnibnas01: WRN - can't open directory: G:\Finance\MIS\Corporate MIS\Statutory Auditor\Revenue Analytics (WIN32 2: The system cannot find the file specified. )
5/7/2013 7:34:44 PM - Warning bpbrm(pid=1532) from client inmumnibnas01: WRN - can't open file: G:\Finance\MIS\Corporate MIS\Statutory Auditor\Segment Queries.xlsx (WIN32 55: The specified network resource or device is no longer available. )
5/7/2013 7:34:48 PM - Error bpbrm(pid=1532) from client inmumnibnas01: ERR - Snapshot Error while opening file: GLOBALROOT\Device\HarddiskVolumeShadowCopy28\Finance\MIS\Corporate MIS\Statutory Auditor\Segment Queries.xlsx
5/7/2013 7:34:48 PM - Critical bpbrm(pid=1532) from client inmumnibnas01: FTL - Backup operation aborted!
5/7/2013 7:35:36 PM - end writing; write time: 09:46:50
snapshot error encountered(156)
Also wanted to ask , whether server 2003 supports netbackup 7.x or further version ??
05-08-2013 01:45 AM
waiting for your reply
05-09-2013 05:08 AM
As Marianne instructed, get the bpfis verbose logs.
Always check that and your application event logs when dealing with error 156. (Snapshot issue)