Getting error :status 77: Unable to connect to the EMM Server

[Mehul_Pal]

Hi

I tried the solution given however unable to get a solution

I am using windows 2008 server and have MHVTL however I am unable to connect to masterserver (testmasterserver) MHVTL & Master server are able to ping each other.

Unable to poing nbdb_ping

unable to stop all the services

below are the services which are not stopped what to do pls assist

NetBackup software will be shutdown.  This may cause backups to fail.
Do you wish to proceed? (y/n) y
Shutting down services
Calling nbproxyreq to cleanup nbproxy processes.
Shutdown of one or more services failed.

C:\Program Files\Veritas\NetBackup\bin>bpps
* WIN-QB9MA8Q042O                                        1/10/16 08:59:57.689
COMMAND           PID      LOAD             TIME   MEM                  START
nbstserv         2116    0.000%            0.686   22M   1/10/16 08:31:17.692
nbproxy          2844    0.000%            0.436   19M   1/10/16 08:31:29.782
NBConsole         544    0.000%            1.856   39M   1/10/16 08:33:17.984
vnetd            3064    0.000%            0.015  6.7M   1/10/16 08:47:08.077
bpinetd          3532    0.000%            0.031  8.8M   1/10/16 08:47:08.108
bpcd             2028    0.000%            0.062  7.5M   1/10/16 08:47:08.233
nbevtmgr         2376    0.000%            0.499   21M   1/10/16 08:47:09.777
bpdbm            2864    0.000%            0.031   14M   1/10/16 08:47:19.262
bpjobd           3308    0.000%            0.046   14M   1/10/16 08:47:19.293
nbpem            2312    0.000%            0.748   26M   1/10/16 08:47:20.791
nbproxy          2572    0.000%            0.436   17M   1/10/16 08:57:10.971
bpps             1236    0.000%            0.062  6.2M   1/10/16 08:59:56.612

[Mehul_Pal]

Hi Tried doing it but the thing is the service of emm in windows server is getting stopped automatically I tried starting it however goes into automatic nd then stops

[revarooo]

Try stopping all the NetBackup processes, use task manager and kill those processes.

Then check to ensure that the drive NetBackup and it's databases are on is not full or nearly full (within 10% full) if it is clear space

Then restart netbackup: bpup -f -v    (bpup is located in program files\veritas\netbackup\bin

Does NetBackup come up now?

If not, check the server.log under \program files\veritas\netbackupdb\log\ to see if there are any assertion errors

If so, follow this technote to recreate the transaction log

https://www.veritas.com/support/en_US/article.TECH72780

[revarooo]

mehul, check the server.log as per my post above and the disk space available.

IF that all looks fine and if it's just nbemm not coming, increase the log for nbemm and look at the log

vxlogcfg -a -p 51216 -o 111 -s DebugLevel=6

Restart NetBackup

If nbemm does not stay up run:

vxlogview -i 111 -d all -t 00:05:00 > c:\nbemm.txt

Then post up the nbemm.txt file here.

[Mehul_Pal]

Hi 

I am running it on VMWare and I have MHVTL. It's a dummy environment I am not sure about the server.log file could you please explain

[Mehul_Pal]

Hi,

I copied and pasted in a text file the data which was there in that text file pls check and let me know the issue and how you were able to find issues i that file

[Marianne]

Take a step back and just tell us about master server installation. MHVTL is a separate issue that you can look at when NBU is installed correctly and running fine. Why would master server not be able to perform hostname lookup for itself? Have a look at these errors in the log: ... error reading the db configuration file in ReadVxDBMS_Conf.  Can't open configuration file:  C:\Program Files\Veritas\NetBackupDB\data\vxdbms.conf  DNSQuery Lookup failed for host Testmasterserver Virtual or physical master, the basic requirement for network to be enabled is the same. The master server must have a hostname that is linked to an IP address. If this Testmasterserver is not on DNS, enter IP address address and hostname in local hosts file.

[revarooo]

You cannot run Netbackup on a system that does not have an active network connection or that cannot resolve itself. Sort that then restart the server

[sdo]

Typically, when we create small virtual test environments, then we would:

1) decide upon and set the hostname of the server first before doing anything else, e.g.:   master1

2) configure at least one virtual NIC - it does not need to be able to reach the internet

...and you don't need DNS for a small test environment

3) assign a fixed non APIPA address to your vNIC

4) choose a dummy long name for your test master server, e.g.

shortname and hostname:    master1

dummy FQHN long name:    master1.test.com

5) add a host file entry that has the long and the short names

x.x.x.x master1.test.com master1

6) then install NetBackup Server

...and all should be ok, because you have a fixed IP, and the shortname matches the hostname, and the shortname matches the start of the lomg name, and both the short name and the long name are resolvable... and NetBackup Server will be happy.

[Mehul_Pal]

Hi

I have reinstalled the OS and then reinstalled the netbackup 7.1 master

my masterservername - masterserver (192.168.211.131)

hostname -  NBclient - (192.168.211.129)

Tape lib - vtl (192.168.211.130)

using vmworkstation on which i have used dhcp using virtual editor of vm everybody is able to ping each other

Again i tried to run the NB master server it gives me the same error unable to connect to EMM server I checked the services it not getting started 

[Marianne]

Please - NOT dhcp on a NBU master or media server. Fixed hostname with fixed ip address. What does 'bpclntcmd -self' on the master server show? Please add the fixed ip address and hostname in master's local hosts file.

[Mehul_Pal]

I got the below results

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd -self
gethostname() returned: masterserver
host masterserver: masterserver at 192.168.0.9
aliases:     masterserver     192.168.0.9

host entry done already

[Mehul_Pal]

NBEMM services in windows is still not started says error: windows could not start netbackup services on local computer

error 1068: the dependency service group failed to start

[Marianne]

Please show us the latest server.log.

[Mehul_Pal]

I. 01/13 07:20:21. SQL Anywhere Network Server Version 11.0.1.2472
I. 01/13 07:20:21. OEM Authenticated Edition, licensed only for use with authenticated OEM applications.
I. 01/13 07:20:21. 
I. 01/13 07:20:21. Copyright © 2001-2009, iAnywhere Solutions, Inc.
I. 01/13 07:20:21. Portions copyright © 1988-2009, Sybase, Inc. All rights reserved.
I. 01/13 07:20:21. Use of this software is governed by the Sybase License Agreement. Refer to http://www.sybase.com/softwarelicenses
I. 01/13 07:20:21. 
I. 01/13 07:20:21. 1 physical processor(s) detected.
I. 01/13 07:20:21. Processor limit (licensed processors): 128
I. 01/13 07:20:21. Maximum number of physical processors the server will use: 1
I. 01/13 07:20:21. This server is licensed to:
I. 01/13 07:20:21.     NetBackup
I. 01/13 07:20:21.     Symantec Corporation
I. 01/13 07:20:21. Running Windows 2008R2 Build 7601 Service Pack 1 on X86_64
I. 01/13 07:20:21. Server built for X86_64 processor architecture
I. 01/13 07:20:22. 25600K of memory used for caching
I. 01/13 07:20:22. Minimum cache size: 25600K, maximum cache size: 512000K
I. 01/13 07:20:22. Using a maximum page size of 4096 bytes
I. 01/13 07:20:22. Database server started at Wed Jan 13 2016 07:20
I. 01/13 07:20:22. Trying to start SharedMemory link ...
I. 01/13 07:20:22.     SharedMemory link started successfully
I. 01/13 07:20:22. Trying to start TCPIP link ...
I. 01/13 07:20:22. Starting on port 13785
I. 01/13 07:20:22.     TCPIP link started successfully
I. 01/13 07:20:22. Now accepting requests
I. 01/13 07:44:32. Database server shutdown requested via server console
I. 01/13 07:44:32. Database server stopped at Wed Jan 13 2016 07:44

[areznik]

You said your master's IP is 192.168.211.131 but when you run bpclntcmd its finding the master on 192.168.0.9

Where is the other IP coming from?

[sdo]

The "bpclntcmd -self" command asks NetBackup software to perform a kind of "who do I think I am?" query, and it says it think it's 192.168.0.9.   But you say the master should be 192.168.211.131.   I think you might need to revisit your planning/implementation of networking for these VMs.

[Mehul_Pal]

i understand however but as suggested above i have set the ip in the network adapter that is the reason why it is 192.168.0.9 

[sdo]

Is your hosts file named "hosts" or "hosts.txt" ?

> dir C:\Windows\System32\drivers\etc\hosts*

...and if "hosts.txt", this is incorrect - it needs to be "hosts" without a file name type extension.

[Mehul_Pal]

dear sdo,

it is hosts.txt i have checked it