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Getting error when taking the image backup through BMR

qiblatain
Level 5
Dear All,

I am getting the following errors when taking the image backup through BMR
"failed to discover system (1)" &
"Did not receive bmr client request from (client name); status= -1"


Although i am able to take the backup of the client successfully but in the BMR client option no backup is showing for that client.

Waiting for the quick response.

Thanks.
2 REPLIES 2

mandar_khanolka
Level 6
Employee

Hi,
This message is not suffcient to understand the problem.
1. Please can you confirm if BMR master server has been setup on the NBU master.
2. What is the NBU/BMR version of master and client?
3. Which OS and version client is running with?
4. I understand that here BMR enabled backup is failing. I mean BMR configuration is not getting backed up. Can you paste the detail error message appeared in BMR backup task? This is the first task appears on starting backup.

Thanks.
-Mandar

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

NBU version?
O/S?

I have seen similar errors when there was connectivity problems between the master and the client.

Confirm/test connectivity with:
bptestbpcd -client <client-name> -verbose

Ensure you have bpcd log directory on the client.