Getting error while updating client through update_client script

[rVikas]

Hello Everyone,

While updating linux. clients to 7.6.0.1 from 7.1 , i am getting below error:

Checking for SYMCpddea package...
   Package SYMCpddea found.

NetBackup Deduplication software is installed.

NetBackup Deduplication is not yet configured.

ERROR:   Detected an attempt to install incorrect platform and/or
         operating system and version client binaries on xxxxx.

client_config_failed

INF OTHER - EXIT STATUS = 1
EXIT STATUS = 1

We have below client binaries available on media server:

============================================================

bash-4.1$ ls /usr/openv/netbackup/client/Linux
Debian2.6.18  IBMpSeriesRedHat2.6  IBMpSeriesSuSE2.6  IBMzSeriesRedHat2.6.18  IBMzSeriesSuSE2.6.16  RedHat2.6.18  SuSE2.6.16

bash-4.1$ cd RedHat2.6.18
bash-4.1$ ls
client_bin.tar.gz  cp_to_client  ftp_to_client   installpbx  nbcheck         nbj.conf    pddeagent.tar.gz  sftp_to_client  tar
client_config      extract_java  install_client  JRE.tar.gz  NB-Java.tar.gz  PBX.tar.gz  pdinstall         ssh_to_client   version
bash-4.1$ cat version
NetBackup-RedHat2.6.18 7.6.0.1

=====================================================

i have created a test_update file with below entries.

bash-4.1$ cat /tmp/test_update
Linux   RedHat2.6.18  xxxxx

This is uname o/p of the client

bash-3.00$ uname -a
Linux xxxxx 2.6.9-106.ELsmp #1 SMP Tue Dec 16 11:23:56 EST 2014 x86_64 x86_64 x86_64 GNU/Linux

==============================================================================

Please let me know how can i proceed fot the update

[RamNagalla · Accepted solution]

the client you are trying to upgrade is RHEL 4, is it not supported with 7.6.0.1, 

RHEL 4 does not support 7.5 and later Versions unless the client CPU is RHEL 4 with Power CPU CPU Architecture

please refer the compatablity list

https://support.symantec.com/en_US/article.TECH76648.html

[rVikas]

Yes i tried to update a client with RHEL 5 and it worked.

For Solaris is there any specific consideration for updating to NBU 7.6.

[rVikas]

One more query Ram,

Is there any impact of updating production client.

I mean does it impact any other applications running on server or any kind of server realted issues if any you have experienced.

As of now i havent faced any issue with updating client, but still just asking for confirmation. 

[RamNagalla]

for solaris check the compatablity before you try to upgrade link in my above post could help you to check the compatablity.

and if you are pushing the upgrade form the master and media server you need to make sure that the client /tmp FS has enough space.. if /tmp FS does not have enough space it could fill up 100% and could lead issues with the application and server.

[Marianne]

I am late to this discussion....

This is what I had typed up earlier today:

What is in Client's /usr/openv/netbackup/version?

Are you using a ClientList file or just updating with update_clients command to update all clients in one go?

If ClientList - what does the hardware and OS fields look like?

Have you verified client version in the policy with the  Client Selections for Backup Policies  section of the OS SCL?
https://symwisedownload.symantec.com/resources/sites/SYMWISE/content/live/SOLUTIONS/76000/TECH76648/... 

This Client selection is different between versions. You need to update the Policies and/or ClientList file with correct hardware and OS selection.

********************

About Solaris Client software:

You need to install the base client software for Solaris (and other *nix Clients) on the master server - instructions in NetBackup Installation Guide  - followed by re-installation of NBU Client patch on the master.

Once the client software is installed on the master, you can use update_clients to update all *nix clients.
 

[rVikas]

Hi Mairanne,

Client version is 

bash-3.00$ cat /usr/openv/netbackup/bin/version
NetBackup-RedHat2.6 7.1.0.3

bash-3.00$ uname -a
Linux xxxx 2.6.9-106.ELsmp #1 SMP Tue Dec 16 11:23:56 EST 2014 x86_64 x86_64 x86_64 GNU/Linux

From Linux media server , client binaries version is 

bash-4.1$ cd /usr/openv/netbackup/client/
bash-4.1$ cd Linux/RedHat2.6.18/
bash-4.1$ cat version
NetBackup-RedHat2.6.18 7.6.0.1

As per link provided by you, i could see RHEL 4, is not supported by 7.6.0.1.

Goin through the compatibilty guide, i am listing supported/not-supported hardware.

[Marianne]

Is your update_client issue resolved or do you need further assistance?

[rVikas]

Hi Marianne,

I have upgraded few Linux clients to 7.6.0.1 running RHEL 5/6.

I have one query, now i am upgrading Solaris client to 7.6.0.1.

in Solaris master server. i have below bianries installed for Solaris 

Solaris_x86_10     Solaris_x86_10_64  Solaris_x86_8      Solaris_x86_9      Solaris10

When i tried updating one client with following Solaris10 in update_client script, i got below error

Detected an attempt to install incorrect platform and/or
         operating system and version client binaries on PDX20LDPUT001.

However when i tried with parameter Solaris_x86_10_64, it worked, not sure how as Both the binaries have same version installed.

Just would like to confirm if i am going right, so that i can upgrade rest of the client, or please guide me on correct method.

[Marianne]

You need to check on the client if it is Solaris SPARC or Solaris x86 and choose the correct client software to push client software.

[rVikas]

Thank you Marianne for the update.

One more query, what should be minimum approximation /tmp space required for upgrade.

[rVikas]

Hi Mairanned,

Thank you for the response, one more doubt, 

Is there any minimum approximate space required in /tmp directory as my one upgrade failed woth below error,

In that client total available space in /tmp is 1.2 GB

Installing PBX...
Please wait while installation is in progress...
Installation completed Successfully
Installation log located here: /var/tmp/installpbx-6963-081115025459.log

ERROR:   There are 828320 kbytes of space in /tmp which
         is not enough to complete the installation.  About
         1122517 kbytes of space is required.
         Aborting...

client_config_failed

INF OTHER - EXIT STATUS = 2

[RamNagalla]

1122517 kbytes of space is required

I would perfer to keep minimun 2 GB free space in /tmp

[rVikas]

Is this software can be copied to Solrias client from master server for local installation on client.

As only need to upgrade Solaris clients.

instead of downloading complete client package -->NetBackup_7.6.0.1_CLIENTS1, can i just copy below file on Solairs clients.

[root@xxxxxx save]# pwd
/usr/openv/pack/NB_CLT_7.6.0.1/save
[root@xxxxxx save]# ls -ltrh
total 1679631
-r-xr-x---   1 root     root        819M Jul  3  2014 NB_CLT_7.6.0.1Solaris.070314_150617.tar.gz

[RamNagalla]

please open new discussion.. do not mix mulitple question in same discussion.