Getting hanged while opening Media and Device Management in netbackup console

[Varma_Chiluvuri]

Hi All,

We are getting struck while opening Media and Device Management in netbackup console, I have restarted the netbackup services in master server even rebooted the master server but the problem exists.

I have attached the screenshot where it got sruck

[Marianne]

Your OS selection shows AIX. This means you are not opening a GUI directly on the master, right?

Which 'Console' are you using? Where are you using this GUI?

What is in /usr/openv/volmgr/vm.conf on the master server?

[Varma_Chiluvuri]

Os master server is AIX

We have opened GUI from my desktop, we have netbackup java version 7.5 installed on my desktop

#cat /usr/openv/volmgr/vm.conf 

MM_SERVER_NAME = nbmaster-nb
SSO_HOST_NAME = nbmaster-nb

SCRATCH_POOL = Scratch_Pool

REFRESH_RATE = 120

DO_NOT_EJECT_STANDALONE
API_BARCODE_RULES

VERBOSE

Note: we have installed 7.5.0.4 on master server 2 years agoand we haven't made any changes since then

[Marianne]

Are there multiple network interfaces on the master?

I seem to remember a similar issue in another forum post some time ago.
Let me see if I can find details....

[Varma_Chiluvuri]

yes there are two interfaces on master server

[Varma_Chiluvuri]

Only when we click on "media" tab in the console the console will hang other than media tab, activity monitor and policies are loading successfully. 

Please provide any suggesstion Marianne, completely depending on you

[Varma_Chiluvuri]

@Marianne we are using two interfaces from longtime and all the clients and media server communicate to master server using nbmaster-nb.

Below are the two interfaces

nbmaster

nbmaster-nb

[watsons]

just curious, while you said your master server host is nbmaster, why in the screenshot (your 1st post) it was sun107-nb?

[Varma_Chiluvuri]

@watsons dont want to mention exact name due to security reasons

[watsons]

OK, you probably want to edit your 1st post to reflect that.. otherwise it's going to be confusing for helpers around here..

[Marianne]

Any possibility that a media server may be down or unreachable?

How long does 'nbemmcmd -getemmserver' command on master server take to contact and get reply back from all media servers?

If this is not the issue here, please check that this Java log exists on the master server:

/usr/openv/netbackup/logs/user_ops/nbjlogs

Check this log for errors and let us know.

[Varma_Chiluvuri]

# cat jbp.root.jnbSA.17891328.log

DISPLAY environment variable is set to:
Console was started on:
        AIX sun107 1 6 00F68CD74C00

Command line options were:
        ./jnbSA

Starting administration console version 7.5.

LANG=C
LC_COLLATE="C"
LC_CTYPE="C"
LC_MONETARY="C"
LC_NUMERIC="C"
LC_TIME="C"
LC_MESSAGES="C"
LC_ALL=

java version "1.6.0"
Java(TM) SE Runtime Environment (build pap6460sr9fp2-20110627_03(SR9 FP2))
IBM J9 VM (build 2.4, JRE 1.6.0 IBM J9 2.4 AIX ppc64-64 jvmap6460sr9-20110624_85526 (JIT enabled, AOT enabled)
J9VM - 20110624_085526
JIT  - r9_20101028_17488ifx17
GC   - 20101027_AA)
JCL  - 20110530_01

java.awt.HeadlessException:
No X11 DISPLAY variable was set, but this program performed an operation which requires it.
        at java.awt.GraphicsEnvironment.checkHeadless(GraphicsEnvironment.java:173)
        at java.awt.Window.<init>(Window.java:443)
        at java.awt.Frame.<init>(Frame.java:414)
        at javax.swing.JFrame.<init>(JFrame.java:213)
        at vrts.common.utilities.CommonFrame.<init>(CommonFrame.java:75)
        at vrts.common.utilities.CommonFrame.<init>(CommonFrame.java:70)
        at vrts.nbe.BaseNBEFrame.<init>(BaseNBEFrame.java:83)
        at vrts.nbe.LoginFrame.<init>(LoginFrame.java:228)
        at vrts.nbe.JavaPresentationLayer.initiateLogin(JavaPresentationLayer.java:150)
        at vrts.nbe.AdminConsole.main(AdminConsole.java:57)

[Marianne]

What is the date/timestamp on this log? This seems to be a log that was created last time there was an attempt to start Java GUI on the master.

The logs that we are looking for may be on the Windows host where you are using the Java console.
Apologies for 'shooting in the dark' - I do not have access to a NBU installation at the moment to compare.

Check Windows system for logs over here: <install_path>\Veritas\Java\logs

(Hopefully someone with access to a similar environment can check and confirm for us?)

[Varma_Chiluvuri]

It is today's recent log

[Marianne]

That log says that jnbSA was attempted on the AIX server but DISPLAY variable was not set.

If you are using Java Console on Windows desktop, please check this system for Java log(s).

The same info should be logged as in the cmd window that is started along with the Java GUI.

[yngrblajay]

Can you try connecting to the master server using admin console and check if you see this issue.

[Varma_Chiluvuri]

@Marianne

I observed once I click on media console goes hang and it gets working after 2 hrs, will there be any reason for the slowness.

[Marianne · Accepted solution]

Maybe answers to these questions will help us understand what is happening here...

Any possibility that a media server may be down or unreachable?

How long does 'nbemmcmd -getemmserver' command on master server take to contact and get reply back from all media servers? 

Have you been able to find Java logs on the Windows desktop? 

[Varma_Chiluvuri]

The connection is slow, the media tab is opening after 1 hour.