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HPE StoreEasy File Server Backup

rafanto
Level 5

Hello,

Please help with this problem, we have an HPE StoreEasy as Fileserver (with compression/deduplication enabled), when executing the backup of any data from any partition, we have the following error:

STATUS CODE: 90 "Media manager received no data for backup image"

But reviewing in more detail, we have a previous error:

EXIT STATUS 4207: Could not fetch snapshot metadata or state files.

We have enabled verbosity as indicated in a technical note and the following can be seen in the bpfis log:

 

10:03:36.204 [161512.160500] <4> bpfis main: INF - BACKUP START 161512
10:03:36.204 [161512.160500] <8> fis_rebuild_from_db: WRN - cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.MS-FILES-01_1706025755.1.0
10:03:36.205 [161512.160500] <4> keep_alive_and_snapshot_control: Entering with request <SNAPSHOT_UNLOCK>, timeout <0>, status <4207>.
10:03:36.205 [161512.160500] <4> keep_alive_and_snapshot_control: Starting keep alive thread.
10:03:36.205 [161512.160500] <2> deleteReference: reference not found in the list
10:03:36.205 [161512.160500] <4> snapshotUnlock: Delete reference: status [-4]
10:03:36.205 [161512.160500] <2> writeSnapshotLockFile: Writing type[2] refcount[0]
10:03:36.205 [161512.160500] <2> writeSnapshotLockFile: Writing Flags [0] [0]
10:03:36.205 [161512.160500] <2> writeSnapshotLockFile: Writing Last addReffernt Time [Wed Dec 31 18:00:00 1969 ]
10:03:36.205 [161512.160500] <2> writeSnapshotLockFile: Writing Last Hostname []
10:03:36.206 [161512.160500] <2> getFileName: FileName is [C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\MS-FILES-01_1706025755_copy1.lock]
10:03:36.207 [161512.160500] <2> unlockSnapshot: file[C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\MS-FILES-01_1706025755_copy1.lock] : zero reference count
10:03:36.207 [161512.160500] <4> snapshotUnlock: Released snapshot lock: status [0]
10:03:36.207 [161512.160500] <4> keep_alive_and_snapshot_control: Exiting.
10:03:36.207 [161512.160500] <4> do_post_processing: Deleting snapshot lock files from client for id [MS-FILES-01_1706025755] and copy_number [1]
10:03:36.207 [161512.160500] <2> getFileName: FileName is [C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\MS-FILES-01_1706025755_copy1.lock]
10:03:36.207 [161512.160500] <2> deleteSnapshotLockFile: Renamed lock file from [C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\MS-FILES-01_1706025755_copy1.lock] to [C:\Windows\TEMP\s3gmg.0] for deletion
10:03:36.207 [161512.160500] <2> deleteSnapshotLockFile: Lock file delete attempt [1] failed with errno[2]: No such file or directory
10:03:37.208 [161512.160500] <2> deleteSnapshotLockFile: After 1 second wait lock file is gone, continuing
10:03:37.208 [161512.160500] <2> deleteSnapshotLockFile: File[C:\Windows\TEMP\s3gmg.0] delete: status[0]
10:03:37.208 [161512.160500] <4> bpfis Exit: INF - EXIT STATUS 4207: Could not fetch snapshot metadata or state files
10:03:37.208 [161512.160500] <2> bpfis Exit: INF - Close of stdout complete
10:03:37.888 [169944.162588] <2> bpfis Exit: INF - Close of stdout complete

Snaphot VSS apparently runs without problem, but we can't find the reason why it doesn't work.

Thank you

Regards

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